It Manager
CurrentElanta es un operador neutral de fibra óptica líder en el mercado español de telecomunicaciones, proporcionando a sus clientes mayoristas acceso y servicio de fibra óptica FTTH de la más alta calidad.
Mar 2024 - Present
Who is Pedro Burgoa Calvo? Overview
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Pedro Burgoa Calvo is listed as IT Manager at elanta, based in Greater Madrid Metropolitan Area, Spain. AeroLeads shows a matched LinkedIn profile for Pedro Burgoa Calvo.
Pedro Burgoa Calvo previously worked as Senior Customer Systems Specialist at Grupo Masmovil and Software Customer Support at Huawei Technologies. Pedro Burgoa Calvo holds Ingeniero Informatico, Informatica De Gestíon from Universidad Nacional De Educación A Distancia - U.N.E.D..
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elanta
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About Pedro Burgoa Calvo
Specialties: Informatica y Telecomunicaciones.
Current workplace
Pedro Burgoa Calvo's current company
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5 roles
Pedro Burgoa Calvo work experience
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Senior Customer Systems Specialist
Resolution of JIRA reported L2 issues using Google Cloud tools (Big Query, Google login, Kubernetes, pods, etc). Oversight of issues affecting all Prepaid brands of the company (MM, LLamaya, Lyca, Lebra). Reduced resolution times and number of escalations Performed task automation and scheduled jobs using Shell and Python Scripting to increase overall efficiency of the department. Increased autonomy and resolution times for L1 teams via low-code toolsb. Leveraged in depth knowledge of monitoring systems to developinternal documentation and train internal teams. Responsible for E2E of all GMM multi-brand systems (Fixed + FTTH and Mobile) through all phases from sale, CRM, to the networkprovision; confirming all systems work optimally and analyzing or escalating in case of failure detection. E2E systems monitoring using Grafana and Google Cloud infrastructure which reduced resolution times and number of incidents. Developed ad hoc solutions to address business needs reported by different company verticals.
Jun 2020 - Mar 2024
Software Customer Support
L2 OCS Huawei in Vodafone Spain. L2 OCS Huawei in Orange Spain. Automation development for both OCS. Project Monitoring for both operators such as the migration of the OCS in Orange (OSS/BSS/OCS).
Jan 2019 - Jun 2020
Senior Engineer
Solutions Architect for the Movistar Group OCS in Latin America and Europe. Resolution of highly critical incidents for the business includinginstallation in production and preventive support. Led deployment, integration, and certification projects. 24x7 on call duty i On-site support for subsidiaries End to end training to Movistar Group subsidiaries in English and Spanish. Implementation of projects locally. Led multiple projects from planning, resource allocation to SLAs and KPI monitoring Testing & QA
Jun 2008 - Jan 2019
Network Administration
Network support and administration technician at ICM (Region of Madrid IT Service), working in the Justice Department.
Sep 2004 - Jun 2008
2 education records
Pedro Burgoa Calvo education
Ingeniero Informatico, Informatica De Gestíon
Tecnico Espacialista En Informatica De Gestión
Ies Ribera De Castilla
FAQ
Frequently asked questions about Pedro Burgoa Calvo
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What company does Pedro Burgoa Calvo work for?
Pedro Burgoa Calvo works for elanta.
What is Pedro Burgoa Calvo's role at elanta?
Pedro Burgoa Calvo is listed as IT Manager at elanta.
Where is Pedro Burgoa Calvo based?
Pedro Burgoa Calvo is based in Greater Madrid Metropolitan Area, Spain while working with elanta.
What companies has Pedro Burgoa Calvo worked for?
Pedro Burgoa Calvo has worked for Elanta, Grupo Masmovil, Huawei Technologies, Ericsson, and Indra S.A..
How can I contact Pedro Burgoa Calvo?
You can use AeroLeads to view verified contact signals for Pedro Burgoa Calvo at elanta, including work email, phone, and LinkedIn data when available.
What schools did Pedro Burgoa Calvo attend?
Pedro Burgoa Calvo holds Ingeniero Informatico, Informatica De Gestíon from Universidad Nacional De Educación A Distancia - U.N.E.D..
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