Elanta es un operador neutral de fibra óptica líder en el mercado español de telecomunicaciones, proporcionando a sus clientes mayoristas acceso y servicio de fibra óptica FTTH de la más alta calidad.

 Resolution of JIRA reported L2 issues using Google Cloud tools (Big Query, Google login, Kubernetes, pods, etc).  Oversight of issues affecting all Prepaid brands of the company (MM, LLamaya, Lyca, Lebra). Reduced resolution times and number of escalations  Performed task automation and scheduled jobs using Shell and Python Scripting to increase overall efficiency of the department.  Increased autonomy and resolution times for L1 teams via low-code toolsb.  Leveraged in depth knowledge of monitoring systems to developinternal documentation and train internal teams.  Responsible for E2E of all GMM multi-brand systems (Fixed + FTTH and Mobile) through all phases from sale, CRM, to the networkprovision; confirming all systems work optimally and analyzing or escalating in case of failure detection.  E2E systems monitoring using Grafana and Google Cloud infrastructure which reduced resolution times and number of incidents.  Developed ad hoc solutions to address business needs reported by different company verticals.

 L2 OCS Huawei in Vodafone Spain.  L2 OCS Huawei in Orange Spain.  Automation development for both OCS.  Project Monitoring for both operators such as the migration of the OCS in Orange (OSS/BSS/OCS).

 Solutions Architect for the Movistar Group OCS in Latin America and Europe.  Resolution of highly critical incidents for the business includinginstallation in production and preventive support.  Led deployment, integration, and certification projects.  24x7 on call duty i  On-site support for subsidiaries  End to end training to Movistar Group subsidiaries in English and Spanish.  Implementation of projects locally.  Led multiple projects from planning, resource allocation to SLAs and KPI monitoring  Testing & QA

 Network support and administration technician at ICM (Region of Madrid IT Service), working in the Justice Department.