Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed.Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and documenting all cases, with accurate description of all troubleshooting steps followedInform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required

Maintain high levels of concentration, particularly towards the end of quarters of play and in thefinal two minutes of the game.Apply the rules correctly.Collaborate with table co-officials and referees.Speak professionally with the members of both playing teams.Table Officials should watch the flow of the game carefully, anticipating possible requests forsubstitutions and time-outs, paying special attention to time-out requests after scored baskets.Give information and support to any member of the officiating team who requests itClarify the procedure if a request by the referees is made following an unclear situation (end of aquarter, goal made etc.).Record separately the minutes and the participants in fouls.Note the events unfolding on court and in the team bench areas, recording any actions players, coaches and team followers, in order to assist the referees and Commissioner in case of any fighting situation

Provide IT support in various domains and applications (Office 365, SAP, AD, Ivanti VPN, Citrix Workspace, internal tools and apps, security and permission management, hardware) to colleagues working in different plants from different countriesRecord occurrences in order to maintain reports on the quality, solutions and support chain escalation of raised issues/incidents and requests by the usersCollaborate in functional support tasks with teams higher in the support chain and maintaining contact with the user in order to investigate and solve issuesSupport in the elaboration of technical processes, workflows and documentation with the teamAbility to communicate with people with different skillsetsDaily problem-solving and thinking

Manage clients' portfolioParticipate in domestic and international events and conferencesCover the entirety of the sales lifecycleConduct meetings to present the company and its several servicesDevelop and manage client partnerships to fulfil their needsStructuring Innovative approaches to meet the needs of current and potential clientsParticipate in the definition/creation of innovative approaches for potential clientsBasic knowledge of IT and Cybersecurity

Document undocumented manufacturing processes to serve as training resourcesTraining and internship coordinatorAdministrative support tasksTranslation and interpretation of official documentation and to visitors (English/Portuguese)Part of factory communications channel to workersImplementation of Kaizen, 5S Thinking Way and Lean Manufacturing Mentality