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Provide leadership, strategic direction, design and implementation related to infrastructure services. Initiate research, design, and implementation of software/hardware components that are standards based, high performance, highly available and secure in delivering the required business functionality.  Implements monitoring/solutions to insure 99.9% systems uptime.

• Lead the enterprise technology strategy, analyze processes, and identify areas for planning, designing, implementing, and delivering IT-business services for customers and associates.• Scope, research, identify, evaluate, and adopt technology and Information security solutions that enhance customers' and associates' experience to maximize their return on investments.• Define key business objectives and build the necessary resources, tooling, and processes to deliver IT solutions hosted on virtual and physical environments on-premises or in the cloud.

• Lead the IT operations, digital transformation; build and develop onsite and remote technical teams.• Established IT policies and SOPs for IT Infrastructure, Service Desk, and Information Security.• Conducted IT audit; penetration test and addressed infrastructure and systems vulnerabilities.• Transitioned the organization to ITIL v4 and implemented a new cloud-based ticketing system.• Integrated acquired companies to the corporate infrastructure, information systems, ADDS, and O365.• Rolled SQL DB and Data Warehouse improving the system I/O and data processing performance.• Globally Rolled MFA, O365 Information filters, Azure Modern Authentication, and Okta SSO.• Implemented Infosec tools, network monitor, E-mail filters, MDM, Endpoint, and Patch Management.• Deployed core networks, physical and virtual data centers, disaster recovery, and backup systems.

• Provided business-aligned IT infrastructure services for the home office and fifty+ remote locations.• Hired and developed highly skilled infrastructure staff to support projects’ implementations and perform preventive and corrective maintenance, delivering 99.9% of systems uptime.• Planned, implemented, and delivered IT projects with agile scrum methodology for improving infrastructure services, stability, performance, and resilience.• Achieved high availability by designing and implementing secure physical, virtual, and cloud infrastructures, data centers, data storage, IP Phone, SQL database, ERP, and CRMs applications.• Migrated on-prem applications to cloud SaaS, Exchange, email, and enterprise collaboration tools to Microsoft 365, Azure, and Salesforce staging environment to AWS.• Implemented the disaster recovery site, backup, and replication, ensuring business continuity.• Deployed cybersecurity solutions and network monitoring tools, protecting infrastructure components and ensuring enterprise information integrity, data protection, and compliance.• Provided reliable connectivity services, data transfer, end-users, and customers’ mobility by re-architecting and rebuilding core networks and implementing 6th-generation wireless.• Saved operational costs by planning and executing a practical IT roadmap, budget forecasting, resource allocation, and vendor management.• Documented infrastructure policies, standard operation procedures, maintenance, InfoSec, and infrastructure change control processes, achieving ITIL alignment service response.

• Lead 24x7x365 IT infrastructure and operations for the US west coast and Alaska ports terminals in an overly complex, critical technology environment, keeping 99.9% infrastructure availability and systems uptime.• Built and developed a team of high-performing systems engineers to support IT infrastructure implementations, desktops, laptops, mobile devices, service desks, and end-user support.• Planned and developed 50+ IT projects with waterfall methodology, ahead of time and under budget, saving operational costs and increasing IT return on investments.• Re-designed and refreshed physical and virtual infrastructures, data centers, SAN Data storage, augmenting IT services offering, workstations, CRM, and ERP applications saving 40% in labor cost.• Collaborated to achieve business continuity through planning, designing, and implementing disaster recovery and colocation sites, backups, and replication systems.• Safeguarded infrastructures, systems, data, and information by implementing security tools, endpoint protection, asset management, vulnerability patching, and network monitoring tools.• Re-designed the architecture and implemented core network components, indoor and outdoor Wi-Fi, RFID, GPS, and IoT, improving end-user connectivity, mobility, and self-driving vehicles.• Improved ITIL support response, business objectives alignment, change control process, and IT governance by documenting policies and standard operating procedures.• Saved 25% of the regional allocated resources through practical IT roadmap, capacity planning, budget forecast, and vendor management.

• Delivered 99.9% of global data centers’ infrastructure availability through the ITIL Lifecycle service operations approach for multiple US, Latin America, Europe, and Asia locations.• Oversaw a global staff to assist in project engineering and provide level 2-3 support.• Enhanced the data-centers services by re-architecting the physical and virtual platforms.• Guaranteed business continuity through implementation backups, replication, and DR site.• Analyzed data flow and deployed a SQL Data Warehouse to deploy new ERP and MRP systems.

• Provided “hands-on” 24x7x365 ITIL infrastructure service management to 40+ airlines at LAX and PHX airports, achieving 99.9% SLA for three years, and collaborated with contract renewal.• Developed a staff of systems engineers through mentoring, coaching, and evaluation to assist with infrastructure deployments, and maintenance providing tiers 1-4 support services.• Kept 99.9% CUTE platform availability through enhancing the data centers, networks, CRMs, Web Apps, Bag Managers, Kiosks, Flight Information Displays (FIDS), EVIDS, and workstations.• Served as Single Point of Contact and subject matter expert for service and technical escalations.• Presented SLA, KPIs, RCAs, and CSFs reports to Airports and Airlines senior management achieving business transparency and continuous improvement of CUTE services.

• Guided the IT operations of call centers in Latin America as service providers for Mediacom, My-Space & Post Media Networks.• Recruited, trained, mentored, and evaluated an IT staff capable of providing infrastructure implementations, telecom systems, desktops, laptops, and level 1-3 end-user support.• Collaborated on the call center operations opening by implementing the infrastructure core networks, data storage, backup, CCTV, PBX, Gateways, MetroE Circuit, Hard/Soft Phones, ACDs, CTI, CRM from scratch web applications, call, video, and screen recording systems.

• Handled the call centers’ IT operations in Latin America, providing outsourced platforms for Wireless telecom providers, T-Mobile & Boost Mobile.• Hired, trained, mentored, and evaluated the IT staff for supporting their development and performance to collaborate with project implementation and provide level 1-3 support.• Collaborated with the call center operations launching by Implementing from scratch the infrastructure core networks, data storage, backup, CCTV, PBX, Gateways, MetroE Circuits, Hard/Soft Phones, ACD’s, CTI’s, CRM web apps, call, video, screen recording systems.• Twice awarded for infrastructure projects completed on time and under budget.

• Delivered “hands-on” 24x7x365 ITIL infrastructure and service management for 20+ airlines at SDO, and POP airports, accomplishing 99.9% of infrastructure uptime and SLA.• Build a high-performing team of systems engineers for assisting with CUTE infrastructure deployments, maintenance, and offer level 1-4 technical support services.• Started the business operations through accomplishing the deployment of iMUSE CUTE from scratch, data centers infrastructure, core networks, CRM, Web Apps, (FIDS), and workstations.• Acted as SME and single point of contact for technical service management and inquiries.

• Built and managed the IT department for manufacturing factories in the US and Latin America.• Recruited, trained, developed, and evaluated a staff of systems engineers and support specialists to provide infrastructure implementations, service desk, and desktop support services.• Designed and implemented the IT infrastructure Cisco core networks, data centers, windows domain, IBM AS400 mainframes, Desktops, Laptops, Industrial Plotters, Printers, ERP, and MRP applications, increasing manufacturing productivity.