Pedro Cortina, Mba Email & Phone Number

Miami, Florida, Us

Us

•Handling case assignments, draft service plans, authorizations, review case progress, and determine case closure.•Develops and implements a case management plan in collaboration with the member, caregiver, utilization department, physician, and hospital staff to address the member’s needs.•Call to confirm member’s follow up appointments with both physical and behavioral providers. #1 producer of attended 7-day FAH in Miami-Dade Region.•Presents cases in CCT consistently, prepared for rounds, uses case presentation outlines. •Completes more than 75% of Discharges with evidence of effective care transition. •Demonstrates evidence of teamwork and collaboration with team members. Has been awarded multiple employee of the month and recognitions.•Assigned to Community Health of South Dade, Jackson South Community Hospital, Kendall Regional Medical Center, Hialeah Hospital, Lower Key Medical Center, Guidance Care Center, Miami Children’s Hospital and Westchester

• Prepare Treatment Plan in collaboration with member within 60 days of initial contact. • Obtain and review all records from past treatment. Prepare a timeline for assigned member within 120 days.• Complete timely, thorough documentation of treatment progress at each contact in accordance with established procedure. • Conduct face to face and home visits at home, assisted living facilities, independent living, and jails.• Attend all required court hearings with member. Understand the court processes and represents the agency well in this setting. Chairperson on PRC Committee • Responsible for ensuring that each meeting is planned effectively, conducted according to the institution’s guideline and that matters are dealt with in an orderly, efficient manner• Co-ordinate the Committee to ensure that appropriate policies and procedures are in place for the effective management of the organization• Responsible for coordinating the completion of monthly qualitative audits.

Us

• Apply behavioral principles to consistently in all interactions with clients.• Teaches the client to acquire language, academic, self-help, and social skills• Develop program plans and other instructional activities.• Communicate in a professional and respectful manner with parents, behavior analyst/consultant, therapists, trainers and clients.• Complete daily paperwork and data collection notes in a detailed, accurate consistent and timely manner.• Work with children who have autism or other learning disabilities.

Miami Gardens, Fl, Us

• Manage any Customer’s question or concerns that another Customer Service Representative needs help with, identify a solution to the customer’s query, and directs them to a member of management that can provide assistance• Work closely with new Customer Service team members to instruct them on best practices for resolving Customer calls and monitor new team members’ activities by providing performance feedback to management during the first few months of training and onboarding to determine the need for further training• Construct and provided team with schedule

Master Of Business Administration (Mba), Healthcare

Bachelor'S Degree, Psychology