Pedro Costa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

Learning Ecosystem Leader for Latin America, with the mission to foster a culture of lifelong learning among administrative employees.Responsibilities:- Coordination of Entry Programs (Young Apprentice, Internship, and Trainee), focusing on the development and acceleration of underrepresented groups.- Management of the CorageNatura Program: Development and mentorship of 20 trainees (15 Black professionals and 5 women from Latin America) to prepare them for coordination and… Show more Learning Ecosystem Leader for Latin America, with the mission to foster a culture of lifelong learning among administrative employees.Responsibilities:- Coordination of Entry Programs (Young Apprentice, Internship, and Trainee), focusing on the development and acceleration of underrepresented groups.- Management of the CorageNatura Program: Development and mentorship of 20 trainees (15 Black professionals and 5 women from Latin America) to prepare them for coordination and leadership positions.- Design and Implementation of Antiracist Leadership Mentorships for CorageNatura program managers, aiming to strengthen an inclusive and equitable culture.- Management and Monitoring of Innovation Projects conducted by trainees, ensuring alignment between consulting teams, managers, and trainees, as well as individual mentorship focused on the success of the projects.- Coordination of Development Journeys: Design and execution of over 20 annual initiatives (lectures, workshops, online content, labs), impacting more than 6,000 employees with training in business strategy, innovation, and results generation. Average NPS of 8.6 and attendance rate of 44%.- Implementation of a Digital Learning Environment via an LXP platform, creating a virtual space for the creation, consumption, and sharing of strategic content during the pandemic and beyond. 83% adherence among administrative employees, with a course and learning path completion rate of over 70%. Show less

São Paulo, São Paulo, Brasil

Selected from over 22,000 candidates for the CorageN Natura trainee program.Responsibilities:- Direct reporting to the Vice Presidents of Brazil Business and Consultant Relations, ensuring strategic alignment.- Leadership of a Multidisciplinary Team, with autonomy to promote initiatives that significantly increased consultant profitability.- Acceleration and Development in partnership with ACE Startups, focusing on exploring new business opportunities beyond the core… Show more Selected from over 22,000 candidates for the CorageN Natura trainee program.Responsibilities:- Direct reporting to the Vice Presidents of Brazil Business and Consultant Relations, ensuring strategic alignment.- Leadership of a Multidisciplinary Team, with autonomy to promote initiatives that significantly increased consultant profitability.- Acceleration and Development in partnership with ACE Startups, focusing on exploring new business opportunities beyond the core business.- Management of the Product Discovery Strategy: conducted research, interviews, persona creation, and pain point identification, impacting over 2,000 consultants (200+ directly).- Led the Product Delivery of a low-cost intelligent virtual assistant, integrating financial psychology principles. Users who utilized the tool for three consecutive months saw up to an 8% increase in their profits. Show less

São Paulo, São Paulo, Brasil

Consistent Top Performer, with promotions and/or salary increases in every bi-monthly performance review, reporting directly to the CEO and COO.Responsibilities:- Strategically Led the Customer Success, Logistics, and Compliance Departments, managing a team of 200 professionals and directly overseeing 4 team leaders. Spearheaded the strategic design and implementation for each area, resulting in a customer service rate increase from 85% to 95% and an NPS improvement from 82 to 90.-… Show more Consistent Top Performer, with promotions and/or salary increases in every bi-monthly performance review, reporting directly to the CEO and COO.Responsibilities:- Strategically Led the Customer Success, Logistics, and Compliance Departments, managing a team of 200 professionals and directly overseeing 4 team leaders. Spearheaded the strategic design and implementation for each area, resulting in a customer service rate increase from 85% to 95% and an NPS improvement from 82 to 90.- Implemented a New Logistics System and Processes, achieving an annual shipping cost reduction of R$ 500,000. Also, automated the onboarding analysis process for 92% of new clients, reducing the need for FTE interaction by over 60%.- Designed and Executed the Full Employee Lifecycle for the Operations team, covering recruitment, talent development, performance evaluation, and career planning. This resulted in an exceptional retention rate with turnover remaining below 9% annually. Show less

São Paulo, São Paulo, Brasil

Gestão de carteira de elite composta por 20 top representantes e parcerias-chave, impulsionando 70% da receita total da área comercial.

São Paulo, São Paulo, Brasil

São Paulo, Brasil

Beachwear brand and social enterprise. We were born with the mission to transform low-income craftswomen into entrepreneurs. To achieve this, we create products that celebrate the stories and traditions of female craftsmanship, while meeting contemporary market demands for comfort, quality, craftsmanship, and exclusive design.Responsibilities:- Developed and implemented a 100% sustainable business model, integrating strategic partnerships with multi-brand stores and an innovative… Show more Beachwear brand and social enterprise. We were born with the mission to transform low-income craftswomen into entrepreneurs. To achieve this, we create products that celebrate the stories and traditions of female craftsmanship, while meeting contemporary market demands for comfort, quality, craftsmanship, and exclusive design.Responsibilities:- Developed and implemented a 100% sustainable business model, integrating strategic partnerships with multi-brand stores and an innovative "Solidarity Summer" marketing campaign. Pop-up stores in high-traffic shopping centers generated R$ 420,000 in annual revenue.- Secured a partnership with Rosset Têxtil for recycled fabrics, reducing costs and enhancing sustainability, with donated materials representing 30% of production inputs.- Created and managed the Entrepreneurial Learning Program, equipping employees and beneficiaries with marketable skills.- Awarded in the 4th Edition of Empreenda Senac for our business plan. Show less

Certificate In Business Administration

Bolsa Parcial - Fundação Arymax

Program, Entrepreneurship Thought And Action

Master Degree, Business Management

Activities and Societies: 3° Lugar - Empreenda Senac | Competição de Plano de Negócios. Categoria Pós Graduação - Projeto Flores do Sol

Bachelor Degree, Human Resources Administration

Activities and Societies: Presidente de Classe. Bolsa Integral - Programa ProUni.