Pedro Cruz Sánchez Email & Phone Number

Frankfurt Am Main

Manages and strengthens the execution of Global Business Services vision andstrategy trough implementation of Key Performance Metrics.• Identify improvement potential and execute root cause analysis to theManagement Board for easy decision making• Leads a Global Performance Team and set objectives to assure the achievement ofbusiness goals• Support transitions and transformation projects• Drive development of metrics and dashboard automation• Accountable of managing global projects to bring operational efficiencies andservice quality• Ensures regular reporting to internal and external stakeholders about theadherence to agreed service levels• Foster continuous process improvement based on the continuous monitoringmetrics and alignment to standard operating procedures

Düsseldorf Y Alrededores, Alemania

-Support by detailing and formulating an standard Service Level Agreement (structure und key content).-Define and develop the Service Responsibility Matrix between SSC and customers.-Support by defining pricing (service charge) and charging process for ongoing cost.-Support by defining a set of KPIs for service and performance measurement.-Design dashboard for measuring the Key Performance indicators.-Support to Establish a Risk Control Matrix for internal control documentation.-Develop a Communication Operation Model for a Global Solution (Channel concepts,escalation procedures, etc.)

• Design work streams, process mappings and headcount distribution for General Ledger andRevenue processes • Lead the Corporate General Ledger and Revenue teams to implement the SSC• Manage multiple corporate process improvements, e.g. document management and ERP enhancements• Set up and implement KPI’s and SLA’s for General Ledger and Revenue• Conduct the implementation of the Shared Services Operating Model, including governance and service management capabilities• Develop detailed work plans, deliver status reports, meet deadlines to meet/exceed quality standards• Collaborate with Corporate and Business Unit Accounting leaders in the development of strategies to optimize Shared Service capabilities

• Develop business cases for shared services transformations and process standardization• Benchmark initiatives to gather best practice to establish SSC standards• Conduct interviews/surveys of members of core processes, business units and customers• Perform location analyses for shared service centers• Reengineer and improve process• Design customer presentations and proposals

• Gather functional requirements from clients for the implementation of Oracle Hyperion Financial Management (HFM) • Design, built and tested client applications• Develop data grids, innovated financial reports• Provide mentoring and on-going training to the clients • Support monthly financial closing activities, i.e. reporting, adjustments and entries

• Present monthly results and budget sales variances to US headquarter• Monitor daily sales and stock movements• Prepare and issued customer invoices• Review cash application processes, account reconciliations and general ledger entries

Master Of Business Administration And Engineering (Mba) Specialization: Business Process And Outsou, Contabilidad Y Finanzas

Diploma, Advanced Training In Financial Information And Control

Master'S Degree, Exchange Studies

Sample classes: Business Controlling, Business Logistics, Advanced Problem-Solving and Communication, Business Negotiation, Global.

Bachelor In Accounting, Accounting