Pedro Pais Email & Phone Number

Lisbon, PT

Lisbon, Portugal

• ERP ACCIPIENS - Technical Team Leader of Client Projects Implementation
• Led a cross-functional team of 14 members to implement client ERP projects, ensuring on-time delivery and maintaining high client satisfaction rates.
• Spearheaded business requirements analysis and designed technical solutions for multiple projects, optimizing processes and reducing implementation time.
• Implemented Agile project management practices, improving project completion speed and enhancing collaboration across departments.
• Led a team of developers in the successful execution of key projects, improving delivery efficiency and maintaining high standards of quality control.
• Provided critical technical insights to Business Analysts, Project Managers, and stakeholders, expediting decision-making and improving project feasibility outcomes.

Taguspark

• ERP ACCIPIENS - Business Analyst and Technical Consultant
• Served as a Business Analyst and Technical Consultant for client projects, optimizing system performance and delivering tailored solutions that addressed unique client requirements.
• Developed and debugged SQL and C# scripts, improving system stability and enhancing the performance of business-critical applications.
• Designed and optimized business intelligence reports using SSRS, enhancing data-driven decision-making processes and reducing report generation time.
• Managed objects through TFS for multiple projects, ensuring streamlined version control and reducing the risk of project delays.
• Coordinated daily operations and project tasks between business units and suppliers, improving ticket resolution time and enhancing supplier performance.

Lisbon Area, Portugal

• Supervised the operation and maintenance of ISP/Data Application Servers, Firewalls, Media Gateways, Routers, and Core Network Elements, ensuring consistent network availability and minimal downtime.
• Coordinated with O&M teams and field technicians to resolve interconnection issues, improving network reliability and accelerating equipment repairs.
• Ensured compliance with SLAs by optimizing troubleshooting processes and maintaining high network uptime, meeting or exceeding service level targets.
• Collaborated in designing and implementing 24/7 shift schedules, ensuring continuous network monitoring and balanced workloads for optimal team performance.

Lisbon Area, Portugal

• Provided technical support and system maintenance for HR applications, ensuring the smooth operation of internal processes and services.
• Created the functional specification for an employee portal, streamlining the scholarship enrollment process for employees' children and improving process efficiency.
• Developed functional specifications for a portal that simplified summer camp registration, enhancing service accessibility for company employees.
• Authored a comprehensive user manual for the communication portal between Unions and HR, improving usability and promoting the platform's adoption across the organization.

Bachelor'S Degree, Engenharia De Redes De Comunicação E Multimédia

Computer Networks (OSI modell fundamentals and TPC/IP protocols) IP Networks (Routing Protocols such as RIP, OSPF, BGP) IP Networks and.

Isced 4, Networking And Telecommunications

- ITED installations – Project development; - Local networks; - Synchronous sequential circuits; - Signal transmission;

Isced 4, Automation And Energy