Pedro Rodrigues Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

- Leads, manages and trains the team;- Executes collection calls;- Handles opening and closing duties such as balancing of branch daily transmittals;- Maintains products and services knowledge to foster business development and promote products and services to members, generating sales referrals;- Customer service by phone or in person, helping clients to find the best financial solutions to fit their needs and building trust;- Processes cash and non-cash transactions such as payments, loans, prepaid cards, account updates, balances, money orders, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and debit and credit card transactions;- Completes compliance and audit activities and reconciles branch reports;- Phone customers and answer customers’ calls;- Resolves routine problems with customers’ accounts and refers complex questions to the manager;- Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.

Calgary, Alberta, Canada

- Handles opening and closing duties such as balancing of branch daily transmittals;- Maintains products and services knowledge to foster business development and promote products and services to members, generating sales referrals;- Customer service by phone or in person, helping clients to find the best financial solutions to fit their needs and building trust;- Processes cash and non-cash transactions such as payments, loans, prepaid cards, account updates, balances, money orders, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and debit and credit card transactions;- Completes compliance and audit activities and reconciles branch reports;- Phone customers and answer customers’ calls;- Resolves routine problems with customers’ accounts and refers complex questions to the manager;- Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.

Calgary, Alberta, Canada

Inventory at customer locations and organization of shelves.

Calgary, Alberta, Canada

Inventory at customer locations and organization of shelves.

Natal, Rio Grande Do Norte, Brazil

- Maintained product and services knowledge to foster business development and promote products and services to members, generating sales referrals;- Customer service by phone or in person, helping clients to find the best financial solutions to fit their needs and building trust;- Resolved routine and complex problems with customers’ accounts;- Educated and demonstrated to members how to use ATMs and apps;- Processed cash and non-cash transactions such as deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations domestic exchanges, electronic funds transfers, account openings and closures, and debit and credit card transactions;- Composed correspondence and reports;- Team and office management;- Responsible for granting loans and credit, and selling banking products such as credit cards, insurance, and mortgage.

Brazil

- Won 2014's Best Administrative Manager in Bradesco Bank's National Performance Appraisal Program;- Handled opening and closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and providing support in administering branch cash services;- Resolved routine and complex problems with customers’ accounts;- Processed cash and non-cash transactions such as deposits, withdrawals, payments, account updates, balances, cheque cashing, electronic funds transfers, and debit and credit card transactions;- Composed correspondence and reports;- Completed compliance and audit activities and reconciled branch reports;- Completed end-to-end processes related to ATM and night deposits;Team and office management;- Oversaw human resources, contracts, and inspections;- Applied policies and procedures in daily activities to meet safety, legal and privacy requirements;- Responsible for maintenance of the building, the control of supply inventories as well as the perfect functioning of the branch facilities.

Brazil

- Handled opening and closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and providing support in administering branch cash services;- Assist the administrative manager in his activities, assist the cashiers team and be responsible for the treasure;- Composed correspondence and reports;- Completed compliance and audit activities and reconciled branch reports;- Completed end-to-end processes related to ATM and night deposits.

Brazil

- Maintained product and services knowledge to foster business development and promote products and services to members, generating sales referrals;- Educated and demonstrated to members how to use ATMs and apps;- Processed cash and non-cash transactions such as deposits, withdrawals, payments, bank drafts, statements, money orders, cheque cashing, electronic funds transfers.

Brazil

- Maintained product and services knowledge to foster business development and promote products and services to members, generating sales referrals;- Customer service by phone or in person, helping clients to find the best financial solutions to fit their needs and building trust;- Resolved routine and complex problems with customers’ accounts;- Educated and demonstrated to members how to use ATMs and apps;- Processed non-cash transactions such as account openings and closures, selling banking products such as credit cards, insurance, and consortias.

Natal, Rio Grande Do Norte, Brazil

- Tax, accounting bookkeeping, preparation of reports, and reconciliation of bank statements;- Human resources.

Postgraduate Degree, Finance And Business Controllership

Bachelor'S Degree, Accounting