Pedro Weber Email & Phone Number

Malta

• After acquiring more responsabilities as a Senior Agent, becoming a Shift Leader made this sense grow even further, since now I am responsible for overseeing the work of the agents, ensuring that the business runs.
• Supervise agents and assign tasks;
• Monitor team performance and ensure tasks are carried out efficiently;
• Report any issues that arise during the move to management;
• Manage agent's requests and infractions;
• Deal with customer issues and agents’ disputes;

Malta

As a Senior Customer Support Agent, I had my first experience with team leadership assistance, organizing the routine of the remote work group, and escalating any relevant cases to the Shift Leaders.In addition to continuing to serve the company's customers via email - especially the VIP ones, I took over reviewing activities escalated by the CS Support.

Malta

It was with KTO that I discovered two new worlds - remote work and the iGaming industry.Using the experiences I acquired earlier, I was able to play the role of a Customer Support Agent, dealing directly with our website customers.Responding to chats and emails on the most varied issues involving the company's sports betting and casino products, always.

Vera Cruz, Rio Grande Do Sul, Brasil

Here I had my first direct experience with customer service, receiving and prospecting customers, presenting the company's products, and performing various administrative routines, involving the entire process of first license, renewal and other products related to the driver's license in Brazil.I acquired notions of sales, strategic approach to customer.

Vera Cruz, Rio Grande Do Sul, Brasil

This was my first full-time formal experience in the job market.I performed several functions in the company's productive sector, having the opportunity to analyze the complex processes of a production chain.I greatly expanded my ability to adapt and my sense of resilience, helping to further develop my emotional control and decision-making.-Essa foi minha.

Santa Cruz Do Sul, Rio Grande Do Sul, Brasil

Here I had my first contact with the labor environment through the National System of Industrial Learning - SENAI.For me, it was an excellent opportunity to learn the values related to what it means to be a good professional, serving as a basis for building the ethical and moral principles so required in the job market.Essential experience in developing.