Pedro Irizarry Email & Phone Number

Ft Worth, Texas

Hired as the Director of Human Resources and promoted to Director of Commercial Excellence for MiTek's Residential North America Division – MiTek is comprised of more than 40 companies operating in around 100 countries globally. As Director of CX I develop and implement improved processes and training strategies to improve customer service. Also work across functions including: customer service, sales, marketing, and technical service driving consistency in our commercial excellence (“CX”) practices to further improve customer relationships and service. I also assist the SVP of Marketing in the establishment and growth of the MiTek brand, development of strategies to support the achievement of business objectives, development of the team, technology, and processes to establish successful customer service as a core competency.

Dallas/Fort Worth Area

A chain of grocery stores, food production center and distribution operation with 20 locations and 2,500 employees. With a team of 24 direct reports I am responsible for all Human Resources initiatives, both in the corporate office and at all remote locations. As part of the leadership team, I provide guidance and direction to all field managers and supervisors. Create and implement initiatives geared towards culture change as the company experiences a transformation from a family owned business to a rapidly growing corporation with about $550M in revenue. Responsible for all Risk Management & Safety initiatives including insurance coverage, Worker’s Compensation, General Liability and training programs.• Revamped employee training to place emphasis on customer service.• Created and implemented procedures for new location openings. • Established self-sustaining developing program for operations managers.• Reduced employee injury claims average cost by 5% • Created standards for bonus payment for hourly employees in order to comply with DOL regulations.• Rolled out technologies to increase efficiency of HR functions by automating labor reporting and recruitment processes.• Reorganized HR function company wide which increased levels of service and saved $241K annually.

South San Francisco, Ca

Luxury transportation company providing commuting services to technology companies and airports with 600 union and non-union employees located in six remote locations. Report to the VP of Operations.Transformed HR from administrative role to strategic business partner, including working as a member of the Senior Leadership Team to drive key business and implement performance initiatives. Conducted extensive analysis of existing HR structure and organization and developed plan to update all procedures, policies and services for all locations. •Created and implemented a new Performance Management Program •Decreased vacant position rate from 15% to 0%, which significantly reduced the cost of outsourcing and the use of a temporary workforce. •Decreased processing time for new hires from two weeks to three days. •Created Wage & Hour compliance audit for all remote locations. •Created a New Hire Orientation •Coached and Developed Managers throughout the organization.

Santa Clara, Ca

A 500 room luxury hotel in Silicon Valley. Member of the Executive Committee where provided guidance on legal issues and labor strategies in order to manage an ongoing organized labor campaign. Created and implemented employee development programs geared towards developing hourly employees into managers and supervisors by providing them with the knowledge and skills necessary to be successful leaders for the company. Created, implemented and managed employee engagement programs that yielded the hotel three consecutive awards as a Best Place to Work in the bay area. Participated in the product design process and beta tested new offerings, and processes aimed to improve guest satisfaction and increase revenue.

San Francisco, Ca

Responsible for all organized labor relations, discipline, grievances, mediation, arbitration and contract negotiations. Created and implemented a plan for labor strike management. Improved sourcing and recruiting processes for hourly associates, managers and executives. Developed and presented training programs aimed at improving guest service and maintain legal compliance with all state and federal regulations. Created and implemented a performance review process for managers and supervisors.

Richardson, Tx

Provided consulting services on operational, organizational and branding issues for various types of hotels. Facilitated; (1) Train the Trainer Seminars, (2) Operational Skills Training, (3) Supervisory Skills Training, (4) Guest Service Training and (5) Instructional Techniques Seminars. Developed self-sustaining development programs for managers and hourly associates. Responsible for legal compliance with all state and federal regulations.

San Francisco & San Diego

Worked at various hotels for Starwood Hotels & Resorts. The Westin St. Francis (HR Manager), The Westin Horton Plaza (Director of HR) and the W San Diego (Director of HR). A Fortune 500 Company. Responsible for all areas of legal compliance, Worker’s Compensation, safety programs, organized labor relations and union avoidance. Responsible for all associate engagement, for all performance programs, such as reviews, discipline and training and recruiting and retention initiatives.

San Francisco Bay Area

Responsible for all union processes and associate engagement initiatives (including training) in this 700 room downtown hotel.