Pedro Martinez Email & Phone Number

West Palm Beach, Florida, United States

Miami, Florida, United States

As Service Supervisor, I must communicate with customers to determine repair needs, open work orders using specific coding and based on customer needs, schedule all work and prioritize accordingly, prepare quotations when necessary, assist technicians when ordering parts, follow up with customers during and after repairs, enter and approve technicians.

Miami, Florida, United States

Responsible for all service department activities, including directing repairs, maintenance, parts, and other activities relevant to providing excellent service to customers and stakeholders. In this position, I must develop and monitor estimates, act to control costs and reduce expenses, and contribute and encourage the submission of cost improvement.

Miami, Florida, United States

I'm in charge of scheduling the company service activities for a team of 8 professionals for maintenance, diagnostic, rebuilding and installation of marine Caterpillar engines, transmissions, and generators on vessels. For achieving that goal, I should schedule and monitor maintenance work orders, buy and store parts keeping records of all activities to.

Puerto Ordaz, Bolivar State, Venezuela

I reduced the amount and impact of human errors resulting from the use of tools, specifications, and parts ordering in the production process of the engine rebuild center with regard to reparations and overhauling of all families of Caterpillar and Perkins engines, by centralizing the provision of technical information and providing assistance and training.

Puerto Ordaz, Bolivar State, Venezuela

I decreased revenue losses due to warranty claims against the company through failure analysis and product warranty management. Contributed to improving the labor management efficiency of the engine rebuilding center's technical staff by creating prototypes and time repair guides for all engine family models supplied by the Caterpillar brand.

Specialist In Quality Systems, Engineering

Specialist In Maintenance Management, Engineering

Mechanical Engineer, Mechanical Engineering