Pedro Lopes Certrp Miep Email & Phone Number

Clacton-on-Sea, England, United Kingdom

Colchester, England, United Kingdom

• Having returned to Reed in Partnership as a business manager for the Restart Scheme, I have demonstrated my ability to recruit, train, and manage a team of employment advisers, handling a large caseload of over 1000.
• Reported and tracked daily progress using analyst data systems, ensuring accuracy and compliance.
• Managed and mentored a team of 20 employment advisers, leading them to achieve high performing scores. In the first 2 years, my entire team, achieved the prestigious Senior title due to outstanding performance.
• Forecasted monthly job successes, managing sustainability and enrolments onto the Restart programme.
• Established effective communication channels with external stakeholders resulting in improved collaboration and performance across wider teams.
• Implemented training and process improvements to build and develop the team to further success.

Ipswich, England, United Kingdom

As a Universal Credit work coach, I played a vital role in supporting the department and benefit claimants during the pandemic. I mentored, empowered, and guided claimants to achieve their employment goals, drawing on my extensive industry knowledge and using a variety of resources. I quickly became a valued team member who delivered outstanding results. I.

Colchester, United Kingdom

• Promoted Rinp services to benefit claimants, increasing service users starts by 30%.
• Mentored a team of 5 advisers, improving their skills, confidence, and performance.
• Prevented loss of revenue by identifying and resolving issues with contracts and payments.
• Developed new business opportunities with employers, training providers, and local authorities.
• Received a promotion to Senior Advisor due to outstanding performance and contribution to the business.

Colchester, United Kingdom

As a caseworker for 150 participants, I monitored their progress, provided employability skills training, and fostered peer communication. I followed strict protocols and exceeded high expectations, building positive rapport with local employers. In 2017, I was awarded a Gold Star award for my outstanding performance and my contribution to business.

Thetford, Norfolk, United Kingdom

TUPE Staffwise✔️360 Recruitment ✔️1 Account / 300 + staff

Ipswich, United Kingdom

TUPE Simply Outsourcing Services✔️360 Recruitment ✔️3 Accounts / 200 + staff

Ipswich, United Kingdom

✔️360 Recruitment ✔️19 Accounts / 200 + staff ✔️Staff Transportation✔️Staff Accommodation

Ipswich, United Kingdom

✔️360 Recruitment✔️14 Accounts / 50 + staff

Porto Area, Portugal

Call Centre Assistant (100+ Inbound calls per day)