• Managed engineering department for analog and digital products used in audio surveillance market for a company that has been in business since 1979. Providing engineering leadership with a sensitivity to cultural fit of new processes targeted to improve integration of products in the field, sales, technical support, and client experience. Training of staff that include executive management, sales, manufacturing, engineering to make technology accessible and improve client experience. Managing brand development and product launches into professional integration markets. • QA process and regression testing, definition and implementation. Developed and implemented process to support quality assurance throughout company, with stakeholders in manufacturing, sales, and engineering engaged with respective contributions. Recruited support of people throughout the company to harvest collective wisdom and generate a common vision for this process. Steps included regression testing of firmware and user interface revisions to provide stability in the field with end clients.

• Developed and implemented change management strategies using Jira, Confluence, and Asana tools to facilitate future initiatives and the ongoing growth of the organization. Provided training in project management principles to internal teams to build awareness and capability. Fostered a culture of change agility, innovation, and collaboration within the company with the aid of these tools.• Detailed Salesforce, NetSuite development and integrations into client facing software applications. Field mapping, work-flow development, and JIRA ticket mapping of Salesforce and NetSuite workflows that integrated internally developed database for automation of AR and AP processes. Detailed ground up JIRA project board instantiations throughout the organization. Supervised and implemented Sprint, Retrospectives, and Standups, and associated ceremonies to support industry standard project management workflow.

• Program management creation and implementation of frameworks, processes, and projects. Building PMO for business with project management milestones and roadmaps for ecommerce centric business. Tools include Smartsheet, Confluence, and JIRA to operationalize business outcomes for current assignment. • Business advisor, assessment, operations, development. Data analysis, recommendations, strategy, and implementations. Product and program management, driving enhanced EBITDA.• Salesforce business development, team build and integration, operationalized roadmaps. Portfolios of revenue as opportunities for scalable growth collaboratively defined and implemented. • Product management for roadmap designations (Confluence), project management for operationalizing (JIRA), and program management of overarching coverage (larger scale, multiple initiatives). Tools and methodologies used include Agile, Waterfall, Kanban, Confluence, JIRA, Smartsheet, Asana, Monday, MSProject for respective assignments.

• Technical program management, change management for data scientists, neural network centric projects, and business roadmaps. Extensive infrastructure support and roadmap definition, workflow, and implementation management. Use cases include company savings of nine and ten figures per project as part of ROI. Process work includes sprint calendar mapping, extensive JIRA maintenance, with business model requirements and implementations delineated in detail. In this role, managed content designers, data scientists, neural network algorithm developers, QA, to support business stakeholders to develop e-commerce application and incrementally refine operations, workflow processes and business metrics.

• Program management for cloud, chat and voice bot applications. Extensive intent, utterances, testing to Dev, testing to Stable, release to production deployment for several hundred intent outcomes. Worked as client facing interface to support development and large-scale deployment. Use cases included 3.1 million engagements with end users of bot application nationally and more internationally. Process work includes sprint calendar mapping with intents delineated in detail. In this role, managed content designers, data scientists, QA, to support business stakeholders to develop application and incrementally refine workflow processes.

• Career development, change management, design thinking, coaching of Ph.D. graduate students. The programs of study included engineering and business.• Career development, design thinking, coaching of Career Services staff. Implemented Individual Development Plans (IDPs) for staff to enhance outcomes, performance, and fulfillment of staff. • Strategic planning for reimagination initiative with Career Services team, mapping workflow and outcomes in three-, six-, and eighteen-month windows. Change management using Kotter methodologies to obtain approvals for programmatic integrations.

• Program management with platform engineering group focused on vulnerability management in cybersecurity space. Workflow analysis, patching responsiveness, firewall audit, inventory management integration, with logging and alerting completed. This work was operationalized to confirm utility and value for organization. Change management using Kotter methodologies to obtain approvals for process and procedure integrations. • Process work includes incident response plan, disaster recovery plan, and business continuity plan. Detailed breakdown of plans with companion zero-day playbook part of workflow completed. This work was synthesized to confirm utility and value for organization. Contract lifecycle management with SLA and SOC of third-party vendors. Retention and loyalty of 3rd party vendors and teams within organization. Extensive JIRA use for program management workflow, outcomes, and planning initiatives.

Senior Manager in Deloitte’s Core Business Operations, Program Management.

• Program management of enterprise platforms with more than 1000 microservices for Asia. Extensive Software Delivery Lifecycle (SDL) for Foundational Architecture space that included SaaS, e-commerce, OKTA where applicable, and novel application alternatives. • Managed discovery and implementation of unique libraries, tokens, and e-commerce software applications with advanced software development group. Managed cyber security integration with compliance group as part of microservices integration. • Worked intimately with product and engineering managers to integrate product roadmap mapped as quarterly outcomes. Platforms included JIRA, Confluence, Altassian, Agile, Waterfall and Kanban frameworks. Worked intimately with adjacent teams to stitch and validate dependencies as applications managed migrated towards production nationally and internationally.

• Digital and global program management of SaaS applications for large scale ecommerce business with vendors throughout the globe. Relationship based management that assures product managers and engineering teams, both in and outside United States complete milestones and outcomes for programs.• Client centric relationship management of programs with stakeholders in United States, India, and Asia that champions SaaS applications for reseller platforms. Cumulatively, the applications outlined support nine figure revenue streams in ten figure company. Aggressive timeline release cycles throughout the month, quarter, and year for pivotal ecommerce revenue.• Building JIRA, Confluence, Agile centric frameworks for new projects while sustaining legacy with same tool suite. Extensive data hygiene refinements with product and engineering teams to create pristine database of information for tool and infrastructure updates.

• Integration of cybersecurity platforms and software as a service for Warner Brothers, HBO, and Turner Entertainment. Matrixed program management organizational workflow for groups throughout the nation and internationally. • Managed Cybersecurity Gap Remediation tasks and deliverables related to Television and Feature Production systems. Worked intimately with Cybersecurity Office, Governance/Risk/Compliance team, process/app owners and vendors, tech management, and business stakeholders. • Ensured delivery CSO remediation items of many applications for large number of users. Daily activities included managing project deliverables, budget, change & communication activities; worked with executives, technology management, task assignees; ensuring projects were delivered successfully, on-time, and on-budget. • Workflow includes LOE, SMA, SOW with Smartsheet, Microsoft Teams, BrinQA, Excel, PowerPoint, and PMBOK frameworks.

• Client centric SaaS and independent sales representative retention frameworks for best in class, bespoke experiences for stake-holders with associated satisfaction metrics. Service initiatives include custom surveys, client retention metrics, and KPI’s designed to build customer satisfaction throughout the sales and SaaS integration cycles. • BI building and tracking of sales and customer centric metrics with ground up ZOHO framework. Metrics include sales trends, pro-spects to close, complete cycle monitoring. Outcomes include BI tracking in real time, with tool and infrastructure alignments to support dozens of sales representatives across the country. Client centric BI outcomes include engagement, retention, service level agreement outcomes throughout client life cycle. Operational metrics include cashflow on sales generated, weekly and as tracking to quarterly expectations and on track for success. Automated reporting to support sales channel, executive management, engi-neering and operations throughout product development, deployment, and sustainment in the field. • SaaS project and organizational change management through building sales staff from ground up, project and workflow manage-ment infrastructure, CRM, P.O., invoicing, and quotations throughout the nation for organization. • Organizational change management through comprehensive identification, recruitment, interview, onboarding, and training sales staff for 48 states. Sixty-five judiciously added to sales team in two quarters from prior total of eight sales team members.

• Longstanding business in manufacturing sector servicing clients in industrial, residential, architectural, and military space for several decades. • Entrepreneurial Operating System (EOS) integration for family owned powder coating company with longstanding history of being in business. Integrating Vision, People, Data, Issues, Process, and Traction into company in EOS scope of work. • Training leadership team to create ground up content and collateral to complete EOS integration. Judicious change management, PM methodologies, performance management, and QA integration.• Business development frameworks for B2B, customer facing, and contract manufacturing opportunities. One on one and group coaching with workflow, process, and program management.• Workflow management tools used include MS Office 365, MS Teams, MS Project, SharePoint, Word, Excel, Power-Point, and Visio in PMBOK framework. This was for scheduling, product development, staff development, and manufacturing workflow for clients outlined.

• PMO frameworks, processes, procedures, and charters that define and implement best practices. Developed infrastructure hardware, software, project management best practices and software platforms that include MS Project, Fusion/Autodesk PLM. • Comprehensive change management, PM methodologies, workflow, mentoring, performance management, and QA integration for applied research and product development teams.• Budget, risk, and resource management with P&L responsibilities. Manufacturing workflow as companion to program management requirements. Implemented PMBOK standards in PMO workflow that support best practices and con-tinuous improvement. • Program management for CES, product development for three B2B platforms, OEM contract manufacturing, and product development of several platforms deployed to strategic clients in various verticals. • Manufacturing workflow that includes gated steps of engineering prototype build (EPB), manufacturing sample build (MSB), and pilot production build (PPB). QA, reliability test, environmental tests, and validation frameworks with JI-RA/SoapUI/MATLAB for in house manufacturing and B2B contract workflow.• Workflow management tools used include MS Office 365, MS Project, SharePoint, Word, Excel, PowerPoint, Visio, Smartsheet, Confluence, and JIRA in PMBOK framework and Agile methodology (Sprint et al). This was for scheduling, software, hardware, and mechanical engineering development for tradeshows and B2B clients in respective verticals.

• Adjunct professor for PsyD doctoral students in Organizational Management and Consulting program of study. Served on team supporting strategic planning and curriculum development with Google Suite tools, PowerPoint, and Keynote lectures. • Doctoral student teaching assignments include Organizational Leadership, Leading and Managing Organizational Change, Portfolio Project A, and Project B. Change management curriculum taught included ADKAR, Kotter, and 7-S for doctoral students.• Chaired doctoral thesis for organizational development, change management, and real-world industry applications for organizational leadership and consulting management PsyD student program of study. Served as chair and consultant to eight PsyD doctoral candidates field placement, portfolio project dissertation, oral defense, and published manuscripts.

• Organizational development focused on workflow management, people development, and culture. Organizational development to refine workflow, leadership, and culture for companies in various industries. Hands on one on one coaching, general management, project/program, engineering management for clients. • Keynote speaker, moderator, panelist, workshops, and podcasts for clients that include School of Professional Studies at Columbia University (http://sps.columbia.edu/career-week). • Los Angeles Mayor Garcetti’s Blue Ribbon Commission on Employment Equity, member developing programs and training for employers and formerly incarcerated to reduce recidivism, support transition, employer training, and engagement into workplace (https://www.lamayor.org/mayor-garcetti-launches-blue-ribbon-commission-employment-equity).• Keynote speaker “How to Constantly Change and Reinvent Yourself: The Skill of the Future?”, moderator, panelist, workshops “Reverse Engineering , and podcasts for clients that include School of Professional Studies at Columbia University (https://www.youtube.com/watch?v=hpjht7dB4B4&t=1154s).• California Employers’ Fair Chance Hiring Toolkit and job fair mock interviews for Mayor Garcetti’s Blue Ribbon Commis-sion on Employment Equity (https://redfworkshop.org/wp-content/uploads/2016/10/Fair-Chance-Hiring-Toolkit.pdf ).

• Organizational development, organizational efficiency within department collaboration, eradication of silos to support effective workflow and best service to students. • Curriculum development for Business Administration, Cybersecurity, and Healthcare Administration. Organizational development, leadership training, and outreach work to support changes in competitive landscape. • Deployed as faculty for high school students and university students. Teaching assignments include math (algebra) and computer courses (CompTIA A+). Regional accreditation workflow, submissions, with approvals in process for historical first at organization.• Created and implemented academic performance, retention, and persistence projects for multimodality educational offerings for onsite and online students. Mentoring and staff development to support increased operational and faculty effectiveness, with student surveys and academic performance improvements.• Process improvements, personalized weekly student outreach to improve onsite and online academic performance, retention, and per-sistence through staff training, faculty training and engagement, and infrastructure improvements. • Workflow management tools used include MS Office 365, MS Project, SharePoint, Word, Excel, PowerPoint, Visio, and Salesforce. This was for scheduling, curriculum development, deployment, outreach, and student services support.

• Exclusively supported entertainment space with lighting control products manufactured for and sold or rented to ARRI, Paramount Pictures, Sony, Warner Brothers Studio, 20th Century Fox, Universal Pictures, and Quixote among others. Worked directly with gaffers, directors, and producers in entertainment space for television and film productions completed locally, nationally, and internationally. • Strategic OEM, contract manufacturing (ARRI et al.), and product development that generated seven figures of revenue in accelerated timeline. Implemented ERP, PLM, RMA, and CRM processes to improve company performance and revenue, with record quarters generated as a result. Assessed and implemented product development frameworks, manufacturing processes, and intellectual property protection. Outcomes include trademark and first of four patent applications completed by organization. • IT infrastructure and operations, PMO frameworks, processes, procedures, and charters that define and implement best practices. Developed infrastructure hardware, software, project management best practices and software platforms for product development, manufacturing, and business operations. • Staff-development trained and developed engineering, procurement, and manufacturing teams through Individual Development Plans (IDP). Streamlined teams, implemented promotions, and added staff where judiciously applicable, leveraging internal and external resources throughout the process. • Manufacturing reform with reliability tests, QA, QC, systolic workflow builds, and tiered vendor lists to increase ROI by double digits in the process. Reliability and validation tests using DevPro/MATLAB and associated scripts for end of line and CRM support. • Integrated 2 and 5 year technology roadmaps, with focus on short terms needs stitched together with long term planning. Created and implemented EBITDA roadmap as historical first in organization.

• Executive mentoring to C-Level executives at corporations in various industries throughout the United States. Partner with clients to support their strategic and tactical needs, identifying commensurate metrics, root cause, and solutions. • Developed tools and techniques to identify and create effective opportunities for judicious constructive change that works within each client’s organization. • Created effective application specific leadership frameworks tuned for respective corporate cultures.

• Innovative department stewardship for academic initiatives of the Sherman Oaks, Palmdale, Oxnard, and Twenty-Nine Palms campus and centers. Managed duties related to faculty budgets, P&L, contracts, and payroll.• Developed CISCO Networking lab for undergraduate and graduate students. IT network infrastructure for programs of study with server, routers, and switches to support lab work and projects with community businesses. • Undergraduate and graduate curriculum development deployed nationally across onsite and online course offerings for business and engineering programs of study. Recruit and mentor faculty, as well as train and develop (IDP/IPP) staff, faculty, and students.• Contributed as Professor to Associates and Bachelor for DeVry University and Master (MBA et al) programs of study for Keller Graduate School of Business. Teaching assignments include critical thinking, speech, business management, entrepreneurship, project management, operations, management information systems, algebra, calculus, electronics, signal processing, career development, undergraduate and graduate capstone courses. • Regional trainer for flipped classroom and integration into centers and campuses in Southern California. Mentored and trained faculty with flipped classroom, using two 70” displays, HD multimedia, connecting local and remote locations in real time. Developed novel collaborative initiatives that included Next Steps, Incubator, and Women in Leadership programs, increasing efficiencies within respective departments and applying portfolio pieces for students.

• Implemented strategic planning, tactical execution, and business development activities as part of an organizational turnaround. Manage Board of Directors to develop and implement contribution portfolio of events, services, and value-added business development tools and resources for membership. • Innovative organizational development, realizing double-digit increases in revenue and double-digit reduction in opera-tional expenses. Established competitive frameworks providing value for businesses and residents in community. • Implemented quarterly contribution portfolio to hold Board of Directors accountable for production of hard dollars, soft dollars, deferred compensation, philanthropic contributions, and branding initiatives. Established historical first collaborations, rebooted the business model, and retooling the brand through new and sustaining initiatives, events, and services for community.

• Managed Surge product development portfolio of products in North America, Latin America, South Africa, Europe, and Australia, as well as new product development of Surge products in five regions that generated 9 figures of revenue per year for largest business unit. • Integrated nimble PLM process and execution for international business unit as part of company wide initiative. • Minimized detrimental exposure to save six figures annually by consolidating and leading international regulatory agency transition programs, including 192 products in North America and 135 products in Europe. • Workflow management tools used include MS Office, MS Project, SharePoint, Word, Excel, PowerPoint, Visio, and JIRA in PMBOK framework and Agile methodologies. • Enterprise application of project management workflow integrated in full suite Agile platform, collaboratively analyzed and implemented with in house program managers and Deloitte.

• Contributed through novel definition, design, and development of four national leading powered studio monitors supporting eight figures of revenue. Focused on powered studio monitor product roadmaps, global sales forecasts. • Developed ROI models, P&L, business justifications for Executive staff. Broad Asian vendor management of product development team of internal engineering and external contract manufacturers. Teams included EE, ME, SW, FW, HW, ID, Sales/Marketing, and Legal Counsel. • Worked intimately with retail outlets Guitar Center, Sam Ash, and local recording studios to understand and validate product requirements as part of product development and manufacturing workflow.

• Contributed as Sr. Engineering Program Manager for the Advanced Technology Group which supported the CE prod-uct development for Infinity Systems, JBL, and Harman Kardon which generated eight figures of revenue per year for a nine figure per year business unit. • Created electro-acoustic engineering design tools, methodologies, that saved 6 figures in annual development. Man-aged development of software (Matlab/C++), hardware (Schematic/PCBA), and international regulatory agency ap-provals throughout product development with teams including EE, ME, SW, FW, HW, ID, Sales/Marketing, and Legal Counsel. • Engineering innovation produced 9 patents in 6 years for Harman Kardon, Infinity Systems, and JBL Inventions in-clude - First Harman Kardon home theater room EQ and JBL multiple subwoofer room EQ. Comprehensive QA, reliability, environmental test validation with Audio Precision and MATLAB frameworks. Used internally and with interna-tional vendor base as standard methods for consumer electronics. • International product and program management experience for products shipped globally with vendors in China, Japan, Korea, Vietnam, Europe, and India among others. • Workflow management tools used include MS Office, MS Project, SharePoint, Word, Excel, PowerPoint, Visio, and PMBOK framework and Agile methodologies. This was for scheduling, product development, inventory pro-curement, and manufacturing products for clients outlined.