Pedro Augusto Martins Email & Phone Number

Lisbon, Portugal

Portugal

Strategic growth specialist, dedicated to driving sustainable expansion of the Hosts base by leading key initiatives in user acquisition, activation, retention, and revenue impact. With a deep understanding of Host behavior and needs, I develop and implement growth strategies tailored to focus markets, ensuring effective execution and measurable outcomes.Key Responsibilities:- Market Strategy and Growth Leadership: Define and execute market strategies across acquisition, activation, and retention channels, ensuring sustainable growth aligned with market opportunities.- Host Acquisition and Activation Management: Lead prospecting, qualification, and approval efforts, focusing on outbound and inbound strategies to maximize conversion rates and eliminate non-activation barriers.- Retention and Relationship Focus: Develop initiatives to strengthen relationships with high-value Hosts, driving repeat engagement and enhancing brand authority in key markets.- Cross-Departmental Alignment: Facilitate seamless integration with Finance, Communications, Product, and Community Experience teams, ensuring collaboration to enhance the Host journey.- Team Culture and Results: Guide a high-performance team with a focus on autonomy and outcomes, fostering adherence to Worldpackers’ standards and cultivating an environment of constructive feedback and technical growth.

México

I am entrusted with driving strategic initiatives and achieving quarterly sales targets. My role involves overseeing the entire Host Acquisition team, ensuring effective execution of market strategies, and delivering measurable results. I am dedicated to optimizing the acquisition funnel, from hunting leads to closing deals, and continuously refining our approach based on key performance indicators.Key Responsibilities:- Define and track area OKRs, ensuring their successful attainment with the Host Acquisition team.- Report and analyze the area's CAC and ROI per market, shaping investment theses for each market.- Lead the implementation of the Host Acquisition Go-to-Market strategy across all markets and channels.- Prioritize and communicate key opportunities and obstacles to the Head of Growth for achieving revenue goals.- Foster alignment with the Customer Success team, particularly in optimizing the New Approved Hosts Activation Rate.- Drive new tests and strategies, conduct post-mortem analyses, and guide the team toward achieving or surpassing OKRs.- Lead efforts to prospect, qualify, and close new hosts, including defining strategies, monitoring implementation, and measuring results.- Cultivate a culture of transparency, constructive feedback, and technical development within the Host Acquisition team.- Conduct regular 1x1s with team members, facilitate execution meetings, and assess results.- Recruit, train, and retain high-performing professionals for the Host Acquisition team.- Ensure alignment with the Financial team to meet overarching company objectives.

Itália

Portugal

I am responsible for increasing the number of hosts with confirmed trips and the United States, United Kingdom, Portugal, Italy and France market of confirmed trips in our community. My role includes understanding market strategies and priorities in order to increase our market share, prospecting potential new hosts, approving hosts from all sources, resurrecting dormant and churner leads from previous quarters/years, and providing market insights to optimize Worldpackers growth.I also play an important role in defining customer profiles through research and analysis to identify hosts acquisition channels, opportunities for remarketing and product upsell. I closely monitor, analyze and continuously improve the customer (hosts) acquisition funnel and lead scoring to identify weaknesses and opportunities. To ensure the best performance, I also track important KPIs and report Acquisition performance. I also ensure a proper handoff with Hosts Community Success team to ensure the best experience for our hosts.Through these efforts, I am able to drive growth and success for the company by effectively acquiring new hosts and maximizing revenue through strategic market analysis and optimization of the host acquisition funnel.

Focused on building collaboration and driving social and environmental impact. Led the beach clean-up initiative, which mobilized and educated various social actors to work together in regenerating a specific territory and its ecosystem. Also responsible for prospecting collaborative hosts, strategic planning, creating new routes and actions for expansion. During this period I was in charge of managing the actions in Brazil.

Responsible for growing the number of hosts with confirmed trips and the overall confirmed trips in our community in Brazil. My main responsibilities included prospecting for new hosts, activating new host profiles through research and analysis, tracking and analyzing the host activation funnel, and being responsible for the Worldpackers Scouts BR Program.

Ilhabela, São Paulo, Brasil

Responsible for developing methodology, processes, and flowcharts to organize the different sectors of the hostel, training new volunteers with company's processes, selecting volunteers for two programs available in the hostel, supervising and planning the tasks of employees and volunteers, implementing revenue management strategies, solving guest-related challenges during and after their stay, assisting management in decision making and supporting customer service.During this experience, I developed my skills in leadership, team management, revenue management, problem-solving, customer service and developing procedures, processes and flowcharts. I am proud of my contributions to the smooth operation of the hostel and the satisfaction of our guests. I had the opportunity to work with a diverse team of volunteers and employees and to assist management in making important decisions. This experience helped me to understand the importance of a well-structured and organized approach in the hospitality industry.

Ilhabela, São Paulo, Brasil

Responsible for developing methodology, processes, and flowcharts to organize the different sectors of the hostel. I assisted and guided the volunteer coordinator, revenue management, solved guest-related challenges during and after their stay and supported the customer service team.During this experience, I developed my skills in organizational and problem-solving, as well as in revenue management and customer service. I am proud of my contributions to the smooth operation of the hostel and the satisfaction of our guests. I also had the opportunity to work with a team of diverse professionals and to assist management in making important decisions. This experience helped me to understand the importance of a well-structured and organized approach in the hospitality industry.

Brasil/Portugal

As a yoga teacher at Instituto Mahadeva, I had the opportunity to share my passion for yoga with students in Portugal and Brazil, both in-person and online. I was also responsible for assisting in the management of the Institute's social media platforms.During this experience, I gained valuable experience in teaching and adaptability, being able to teach in person and online classes. I also improved my understanding of how to reach and engage with students through social media. I am proud of my contributions to the education and development of students and also glad to be a part of the Instituto Mahadeva's team. I learned how to design and adapt class plans to the needs of each student.

Porto, Portugal

Porto, Portugal

I had the opportunity to share my passion for yoga with guests of the surf camp and residents of Porto. I led both in-person and online classes, adapting to changing circumstances due to COVID-19. In my role as manager, I was responsible for ensuring the smooth operation of the surf camp, managing guest relations, supervising staff and volunteers, and overseeing the photo and video service for guests. I was also responsible for the administration of the company's social media platforms in collaboration with the owner.This experience allowed me to develop a range of skills that are essential to running a business. I gained experience in both teaching and hospitality management, as well as honing my ability to adapt and problem-solve under pressure. I enjoyed the opportunity to be a part of a dynamic and dedicated team, working together to provide a great experience for our guests and I am proud of the contributions I made to the success of the business. I also learn how to manage a team, handle customer service and understand the different needs of guests.

Condado De Cork, Irlanda

Responsible for the maintenance and upkeep of industrial machines. This included regular cleaning, as well as deep cleaning with the help of engineers.

Ribeirão Preto E Região, Brasil

Responsible for the administration and finance departments, managing the financial strategies for the growth of the company. I was also in charge of purchasing and sales, which allowed me to develop a deep understanding of the supplements market and identify new business opportunities. My role included organizing events to attract new customers and improve the satisfaction of our current clients.During this experience, I developed a range of skills that are essential to running a business. I learned to take calculated risks, make informed financial decisions, and lead a team effectively. It was a challenging but fulfilling experience, and I am proud of the contributions I made to the company's growth and success. I also improve my ability to understand market and identify opportunities, negotiation, financial management. I'm glad to have been a part of the Inutrition Suplementos' team

Botucatu E Região, Brasil

As a guest professor at UNESP - Universidade Estadual Paulista "Júlio de Mesquita Filho", I had the opportunity to share my knowledge and passion for the brewing industry. I was responsible for delivering the practical portion of the "Artisanal Beer Production" course and both the theoretical and practical aspects of "Advanced Brewing Technology" course. I enjoyed working closely with students, guiding them through the brewing process and fostering a hands-on learning environment.I gained valuable experience in curriculum development and classroom management, as well as improved my ability to communicate and convey complex ideas effectively. I am proud of my contribution to the education and development of future brewing industry professionals and also glad to be a part of the UNESP's team.

Ribeirão Preto E Região, Brasil

Promoting and selling training programs in the Ribeirão Preto region. In this role, I gained valuable experience in building relationships with clients, identifying their needs, and creating customized solutions to meet their requirements. I was able to successfully negotiate and close deals, which resulted in a high rate of customer satisfaction. I also improved my communication and presentation skills, both of which were important in this role. I am proud to have been a part of the MasterMind Trainings team and for the opportunity of contributing to the growth of the company through my work.

Ribeirão Preto E São Paulo, Brasil

- Developed spreadsheets for administrative, inventory, and raw materials for statistical analysis, accounts payable, bank reconciliation, and cash flow.- Human resources management, including hiring, firing, vacation control, payroll, and benefits for three restaurants.- Quoted, negotiated, and purchased salmon and oriental products.- Implemented, managed, and trained franchise in São Paulo from August 2015 to January 2016.

Ribeirão Preto E Região, Brasil

- Responsible for all sectors, developed work methodology, and processes for the company's franchise, replicating and training in two other units.- Negotiated the purchase of salmon and oriental products for the restaurant.

Ribeirão Preto E Região, Brasil

- Customer service, sales, opening and closing of cash and restaurant.- Solved customer-related problems and made purchase checklists.

Ribeirão Preto E Região, Brasil

- Prepared drinks and beverages for the restaurant.