Pedro Mosquera Email & Phone Number

Houston, Texas, Us

Coordinate projects related to Web Applications and eCommerce implementation to integrate with ERP/POS system (Trident 1 POS).Elicit data integration with third party data set via API. Coordinate software and data integrations with external applications such eCommerce platforms (eBay, Amazon, Walmart, etc.), sporting and outdoor distributors platforms, and other third party platforms. Lead technical team to perform data quality checkpoints and metrics for new onboarding customers. Develop framework to ensure data governance and compliance with Trident 1 POS for new clients. Coordinate workforce to develop, perform, and improve data quality and workflow for current customers. Elicit data analytics, reports, and dashboards about customer support and IT related operations. Act as consultant and subject matter expert regarding products, customer, and processes compliance for retail data and analytics.

Elicited complex business data analysis to implement business intelligence, data models and data visualization frameworks. Managed business processes, data pipelines, and data workflows to improve data processes. Performed data transformation, cleaning, and data profiling (ETL) for complex dashboards, KPI and reports from diverse data sources to different functional departments such as sales, finance, operations, and others.

Coordinated marketing international staff to prepare, monitor, and execute digital marketing campaigns on various channels such as: Facebook, website, emails, Google Ads, YouTube, Instagram, etc., with the results of increasing revenues for the organization. Managed technical team to provision, maintain and support cloud-based services and applications in AWS and Azure. Coordinated and executed tasks related to data processing (ETL) from data silos to ingest data to data warehouse and CRM. Elicited data analytics, reports, and dashboards about ads performance, campaign results, and ROI.

• Managed diverse web applications for HALAN consortium members.• Coordinated projects of new products implementations and improvements.• Performed elicitation for new applications and system implementations.• Administered quality assurance and control for new applications.• Provided training and developed documentation on newer implemented technologies.• Served as subject matter expert to technical support team on supporting and troubleshooting systems issues.• Team leader and liaison for cross-functional teams on IT related projects.

• Managed diverse applications for HALAN consortium members such as websites, the integrated library system, inter-library loan system, patron's premium databases authentication, e-Commerce, digital assets management system, Interactive Voice Recognition System, etc.• Formulated and implemented solutions on library systems.• Performed quality control for new applications.• Coordinated activities for systems updates and improvements.• Developed and maintained regular and ad hoc reports.

Houston, Tx, Us

• Performed skilled technical support on software, hardware and networking issues.• Analyzed user's needs to formulate and implement solutions.• Designed and implemented Electronic Document Management System (EDMS) for the Houston Public Library I.T department.• Customized, tested and implemented web services for patrons and staff.• Designed and customized library catalog website.• Participated in planning, scheduling, designing, and serving as instructor in computer training and workshops.• Prepared weekly and monthly work performance reports.

Houston, Tx, Us

• Provided reference and information research to customer requests.• Planned and performed outreach activities to promote library services and collections. • Developed and managed Spanish collection.• Prepared written reports as requested by managers.

Caracas, Distrito Capital, Ve

• Provided on-site and by phone tier-1 technical support.• Analyzed technical issues to triage tickets for final resolutions .• Followed up tickets with developers and managers to resolve issues.• Monitored nationwide ATM, POS, servers and network equipment.• Monitored daily Electronic Data Transmission (EDI) of payroll and financial information.• Prepared daily & ad hoc reports.

• Coordinated automation projects and information system implementation for libraries, archives and information centers.• Analyzed data to customize information systems for new products integrations.• Implemented procedures and policies for Electronic Record & Information Management projects.• Supervised data entry staff.• Designed and customized websites and web applications.• Designed instructional manuals for software usage and installations.• Provided corporate training and workshops.• Installed and configured software, hardware and LAN networks.

• Advised C-Level staff in decisions making regarding core library system implementations.• Analyzed user's needs to formulate and implement solutions.• Optimized library website.• Designed instructional and technical documentations.