Pedro Ott Jardim Email & Phone Number

Eldorado Do Sul, Rio Grande Do Sul, Brazil

Spotting vulnerabilities before they are exploited is a key part of how we approach security at Dell Technologies and why this team is so important. Our Vulnerability Assessment team identifies weaknesses in information systems, confirms compliance to security standards, analyzes discovered threats that could result in unauthorized misuse of data and works with the IT team to resolve security exposures.

Eldorado Do Sul, Rio Grande Do Sul, Brazil

DevOps Team (Application Lifecycle Management) supporting a global implementation of Microsoft Team Foundation Server (TFS) and Azure DevOps 2019. 15K active users a day. 30K+ users registered. Responsible for Administering / Patching / Supporting / Enhancing a platform to a variety of customers including Developers, Testers, Project Managers, Roadmap Managers, Executives and so on via upstream/downstream interfaces. In the last 3 years I've been involved with Observability, DevOps Engineering, Pipelines, CICD (IaaC), Container Orchestration (Kubernetes) and Metrics. Working with Grafana Solutions to ensure teams can achieve their Observability goals in a satisfactory way (leading a platform of 800+ active users and hosting training events of +300 active atendees).

Porto Alegre Area, Brazil

Role & Responsibilities:The Systems Engineer is responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support; • Defines specifications for operating systems applications and modifies/maintains existing applications; • Designs, installs, maintains, and administers infrastructure including hardware, software, and various configurations; • Designs and deploys systems based on business/user requirements . • Develop and maintain strong relationships with all IT disciplines, external vendors and many business segments at all staff and management levels • Drive continuous improvements to IT services by collaborating with other teams to improve service delivery and ITIL processes • Provide regular support and coach team members to enable team members grow their skills • Collaborate with global team members at different time zones • Present updates, findings and key performance indicators to senior management.• Responsible for Maintaining, Collaborating and Training of a variety of Application Monitoring & Mgmt tools (such as Dynatrace Gomez, BMC Portal, Zabbix, Microsoft SCOM, and more, aligned with an enterprise wide robust ITSM platform).• Responsible for managing & maintaining Enterprise wide applications in Production for Security & Compliance (audit controls and procedures) areas, tied with Enterprise businesses and Industry

Porto Alegre, Rio Grande Do Sul, Brazil

Supporting Atlassian's ProjectEast Coast JIRA Support TeamWorking with Global Teams and supporting JIRA, JIRA Agile, JIRA Capture and JIRA Service Desk. Combined with all products that can be integrated: Confluence, Stash, Fisheye (and lots of other developer tools)Worked for both East Coast and West Coast Support Teams for Atlassian JIRA Customers (30,000+).

Porto Alegre Area, Brazil

East Coast JIRA Support Team

Porto Alegre Area, Brazil

Portal Integration Development Support (ADP LABS)Production Support for the Portal product and integrated applications.Part of Infrastructure Team of a Production Support Team for client self-service access - 70,000+ clients, 14 million+ users, 40 million hits per day.

Porto Alegre, Rio Grande Do Sul, Brazil

Automation and Monitoring Areas with IBM Tools.

Porto Alegre, Rio Grande Do Sul, Brazil

Working with Network Monitoring, Resources Availability Management, Assets Performance, ERP Environment (now United States customers), and Supporting Applications Infrastructure for Customer. Solid Knowlege on IBM Software Tools (Tivoli, Lotus, Rational etc). Good Knowledge on Quality Frameworks (Six Sigma, LEAN, 5S etc). Variety of internal courses and certifications to be compliant to IBM metrics (Business Conduct Guidelines, Security Audits, etc). Solid knowledge on ITIL® Framework applied to Customer Scenario, from Service Support to Service Delivery.

Porto Alegre, Rio Grande Do Sul, Brazil

Monitoring, Control and Infrastructure Management. Conducting Customer Operations (Banking Environment with IBM Tools (MQ Channels)), Metaframe (Citrix), ERP (SAP), Servers (Windows, UNIX, Linux, IBM AIX), International Incident Tracking and Reporting (GNA Customer), On-Call Focal Point between Technical Support and United States Service Desk.

Porto Alegre, Rio Grande Do Sul, Brazil

End-User Support, Network Administration in an Active Directory based environment, Backup Administration @ Cultural English Schools.