Pedro Gonzalez Email & Phone Number

Sydney, NSW, AU

Sydney, Nueva Gales Del Sur, Australia

• Managing a wide variety of projects to improve customer experience through process optimization and automation. Bringing queues back to SLAs for Credit Report, Ban and Dispute requests, which were in breach according.
• Aligning internal and external resources to ensure deliverables are met within restrictive timeframes and within budget.
• Coordinating staff and contractors to ensure project milestones and deadlines are met without sacrificing build quality or workplace safety.
• Engaging and developing mutually beneficial relationships with key stakeholders. Ensuring expectations and needs are met and managed.
• Monitoring and reporting progress to senior managers and key stakeholders using reports, dashboards, and presentations.
• Coordinating cross-functional teams to resolve project issues and mitigate risks.

Sydney, Nueva Gales Del Sur, Australia

• Responsible for responding to escalated enquiries received by the client services team.
• Developed a processes and workflow policy to increase efficiency and ensure client services team are working at optimal level.
• Ensured that KPIs were met whilst delivering excellent customer service to a wide variety of clients, including financial institutions such as Westpac, CBA, Citibank.
• Developed and implemented an onboarding and training policy for new staff.
• Ensured business compliance requirements and reporting standard were met.

Sydney, Australia

Santiago, Chile

• PMO:
• Managing multiple projects from development to completion to ensure they align with the strategic plan.
• Responsible for effectively and efficiently allocation resources including equipment, staff and budgets.
• Identifying project requirements and preparing status report updates and resources.
• Organising and leading team meetings and training sessions for both staff and clients.
• Oversee and finalise effective communications with key stakeholders, providing influential input with stakeholders to achieve project outcomes.

Provincia De Santiago, Chile

• Responsible for managing five complex projects simultaneously from multiple international clients in Spanish, English and Portuguese.
• Responsible for planning, scheduling and tracking project timelines, milestones and deliverables.
• Engaging and developing relationships with key stakeholders.
• Managing the alignment of people, processes and technology to ensure the desired results for the plan, scope, budget and deliverables originally defined.
• Monitoring and reporting on progress to key stakeholders using reports, dashboards and presentations, including project progress, risks/issues with their respective response plan proposal.

Provincia De Santiago, Chile

• Responsible initial project scoping, including determining client needs, processes (as is & to be) and solutions.
• Developed a range of professional working tools, including manuals, products library and state of progress presentations.
• Redesigning and implementing workflows and procedures for major clients.
• Responsible for qualitative research for ongoing projects.

Responsable de liderar equipo de trabajo multidisciplinario. Además, de conseguir y gestionar todos los elementos propios de la actividad (gestión de presupuesto, más $30MM auspicios, negociación marcas y proveedores involucradas) la cual vendí en 2 instancias a la I. Municipalidad de Santiago reuniendo más de 5.000 y 7.000 personas en cada una de sus.

Valparaíso, Chile

Responsable de liderar un equipo de trabajo, con el fin de dar a conocer las carreras que se implementarían en el nuevo “Campus San Joaquín”, encargado de gestionar presupuestos y recursos humanos.

Industrial Engineer, Industrial Engineering, 100

The Industrial Engineer graduated from the Technical University Federico Santa María, is a professional of excellence with a comprehensive.

Sustainable Strategic Management Diploma, Sustainability Studies

This Diploma in Strategic Management of Sustainability (in its 13th version), seeks to contribute from the highest academic level and.

Exchange Program, Industrial Engineering