Pedro Pablo Rivas Email and Phone Number

Responsible for leading and coordinating activities related to Control, Management, Strategic Planning, and Continuous Process Improvement, all with the aim of ensuring operational efficiency, achieving financial objectives, and informed decision-making, contributing to the sustainable success of the company through the constant optimization of its operations. Responsible for all the countries where Vigatec operates: Chile, Peru, Bolivia, Paraguay, Ecuador, Colombia, and Mexico.• Controlling.• Strategic Planning.• Management Control.• Continuous Process Improvement.• Internal IT Support.

Leading Outsourcing services and serving as a consultant in Administration and Operations processes, I specialize in enhancing clients' operational and financial efficiency through the strategic implementation of solutions, with a strong focus on business development.• Demonstrating leadership in consultancy projects, I provide strategic and tactical guidance to enhance efficiency and productivity. This involves analyzing existing processes, identifying improvement opportunities, and crafting action plans to optimize business operations and management.• I excel at identifying commercial opportunities, establishing robust relationships, and cultivating a diversified business portfolio. This includes crafting commercial proposals and delivering presentations of our services.• I oversee key client accounts within the Outsourcing services portfolio.

Responsible for the global business unit of Parking, its operation for all company malls with paid parking (17 in Chile, 4 in Peru, 4 in Colombia) and their service contracts (with over 250 employees): • Owner of an annual expense budget of $8 million, and turnover of $32 million.• Defined pricing structure, resulting in a 20% increase in revenue.• Business performance control and forecasting.• Managed relationships with suppliers, achieving a 15% annual reduction in maintenance costs.• Project leader for the implementation of new parking technologies, managing $12 million investment.• Led project Fpay Parking Mallplaza, a unique solution in the industry, achieving a 15% increase in 6 months.• Implemented 8 new regional billing projects (2 Chile, 4 Perú, 2 Colombia).• Improved NPS (Net Promoter Score) by 29 points.

Responsible for the administration processes and centralized operations for the entire region (Chile, Peru and Colombia). Reporting to the Corporate CFO.• Accounts Payable: Achieved 85% automatic processing in SAP and 99% payment within 30 days.• Operator Contracts Administration: Centralized approval flow automation of lease contracts in SAP, improving processing time by 20%.• Invoicing: Achieved 95% automatic registration and 98% completion before the 15th of each month.• Human Resources Processes: Project leader for the centralization of all back-office processes (payroll, contracts, terminations, attendance control, etc.).• Administration and Finance of the parking business and it performance.

Led the Cost Shared Services of LATAM Airlines Group S.A. for all countries of operation. Managing the centralized Accounts Payable processes, implementing system automations, process improvements, and ensuring proper execution in each country. Reporting to the Senior Cost Manager.• Obtained and maintained Propyme Seal Certification for 3 companies within the group.• Achieved 70% automatic processing of records.• Led the Shared Services of Costs for LATAM Airlines Group: 40 employees.• Processed over 40,000 invoices monthly.• Implemented improvement projects using LEAN KAIZEN philosophy.

Responsible for credit risk management for the corporate client segment, overall credit and collection cycle, and management of Home Market (subsidiaries) in Latin America. Reporting to the Senior Billing, Credit, and Collections Manager. Direct responsibilities included:• Project leader for the automation of corporate risk assessments.• Managed the Corporate Credit and Collections department for the Passenger business and holding companies (18 employees).

Responsible for the control and management of Accounts Receivable for the Corporate Clients segment of LAN Holding in Chile. Reporting to the Senior Billing, Credit, and Collections Manager.

Representative for the SAP Implementation Project in the Management department.