Pedro Pavezzi Email & Phone Number

Porto, Portugal

- Customer Experience: Continuous improvement through technical support and strategic consulting.- Process Automation: Use of scripts and tools to optimize repetitive tasks.- Data Analysis: Interpret metrics and use languages like Python and SQL.- Web Development: Adjustments and customizations in WordPress, CSS, and HTML to enhance the customer experience.- Mediation: Bridging communication between clients and the organization to align expectations and technical solutions.- Agile Support: Resolving issues with prompt and tailored responses.- Relationship Management: Providing proactive support at all customer journey stages.- Proposals and Contracts: Creation and management of contracts and SLAs.- Technical Leadership: Coordinating teams and supporting the development of internal tools.

São Paulo, São Paulo, Brasil

- Data Analysis: Managed post-sales data for authorized service stations, focusing on sales, service, and customer satisfaction to enhance the customer experience.- Strategic Reporting: Created performance reports with KPIs and actionable insights for senior management decision-making.- SAP Automation: Automated workflows for customer onboarding, orders, shipments, and approvals, improving efficiency and reducing errors.- Customized Training: Delivered system training to service stations, boosting loyalty and operational excellence

São Paulo, São Paulo, Brasil

- Training & Process Development: Designed and delivered training programs, refresher courses, and improvement initiatives for customers, aimed at enhancing service quality and customer satisfaction.- Marketing & Customer Retention: Contributed to the creation of marketing materials to support new customer acquisition and reduce customer attrition, focusing on long-term engagement strategies.- Continuous Improvement: Analyzed customer feedback and performance data to refine processes and ensure ongoing service enhancements.

São Paulo, São Paulo, Brasil

- Technicians Schedule Management: Organized technicians' schedules, including daily, weekly, and monthly planning, based on demand and professional availability.- Customer Service: Handled parts sales, and maintenance request registrations, tracked progress, and clarified customer queries regarding contracts and services.- End-User Support: Provided guidance and training on company systems, ensuring customer satisfaction and fostering long-term loyalty.- Management Reporting: Prepared reports on expenses, route management, tool tracking, and technician vacation scheduling, aimed at optimizing operations and enhancing process efficiency.

São Paulo E Região, Brasil

- Conducting a survey of electrical materials required to be used in our installations, using electrical projects as a basis for the process;- Developing complete electrical projects, including descriptive memorials, contracting of works and electrical installations, as well as industrial assemblies;- Monitoring ongoing works, checking routine work information, such as schedules, activity verification, and deadlines established by the company for compliance;- Controlling the investment plan with direct monitoring of the costs of each work, identifying, interpreting and evaluating different types of data and logically relating them for better management of the process.

São Paulo

- Responsible for installing, programming, and maintaining automation equipment, aiming to ensure their proper functioning;- Experienced in developing and updating automation projects, as well as correcting failures in old projects to improve equipment performance;- Proficient in preparing daily service reports to document and analyze equipment and team performance, as well as identify potential improvements;- Experienced in personal customer contact for service negotiation, technical visit scheduling, and feedback on services provided, aiming to ensure customer satisfaction and loyalty.

São Paulo E Região, Brasil

- Personalized service to high net worth clients of Itaú Personnalitté, seeking to understand their financial needs and offering appropriate solutions, aiming for customer satisfaction and loyalty.- Management of Itaú Personnalitté's client portfolio, with a focus on efficient management of their checking accounts and credit cards, aiming to ensure clients' financial health and maximize the institution's results.- Administration and support to Itaú Personnalitté's high net worth clients regarding the travel money card, ensuring safety and convenience in their international travels, as well as providing guidance on available fees and limits.

Tecnólogo Em Projetos, Tecnologia Em Projetos

Activities and Societies: Provision of physics and calculus tutoring for college colleagues, aiming to assist them in understanding.

Técnico Em Automação De Processos Industriais., Mecatrônica, Robótica E Engenharia De Controle E Automação

Activities and Societies: Provision of tutoring for a period of 12 months in the disciplines of Electricity, modules I and II, to assist.