Pedro Manuel Pinto De Oliveira Email & Phone Number

Azambuja, Lisboa, Portugal

SIVA Porsche Holding Salzburg - Automotive National Importer from OEM VW Group.- Technical Delegate.- Product Presentation of the OEM CUPRA Born to Media Publishers.- Key Performance Index, follow-up, achievements, and improvements.- Automotive Cyber Security SPOC for Market Portugal.- Priority Customer Complaint Team Leader and Editor to OEM VW Group.- Objectives of technical solutions achieved since start. - Brand Technical Communications verification before publishing. - Remote Assistance through AnyDesk. - Responsible for Technical Support to the OEM SEAT and CUPRA Brand National Service Network.- Responsible for supporting new member for the Technical Support Team.- Key Performance Index monthly report.- Support in person given to OEM VW, ŠKODA, SEAT and CUPRA technical issue.

Lisboa E Região, Portugal

SEAT - Automotive Brand from OEM VW Group.SEAT Portugal was National Sales Company Importer direct from SEAT Manufacturer bought by SIVA PHS in 2021.- Implementation of Technical Department and coordination of two persons.- Responsible for SEAT Portugal Product representative in Legal proceedings.- Quality VW Group Key Performance Index follow-up, achievements and improvements. - Implementation and negotiation of Maintenance package.- Follow-up of Brand Technical Call Center in Barcelona.- Presentation of New Models to Big Fleet and expert Journalists. - International Meeting Brand After-Sales Representative.- National Portuguese Automotive Commercial Association (ACAP) Meeting After-Sales Brand Representative.- Superior second level Technical National local support. - Verification and Publisher of Brand Technical Network Communications. - Implementation of the ODIS Diagnosis System Training.- Implementation of the ELSA System Training, Assistance Cycle Manual.- Implementation of the National Technical Forum.- Direct After-Sales process support in the opening of the SEAT Service MCoutinho Porto.- Objectives of technical solutions achieved since start, February 2005, all vehicles with technical issues solved in Portugal.- Responsible for Technical Campaigns, Customer, Brand and Government communication, fulfilling legal requests. - Pre-delivery, Service Actions and Recalls. - Introduction of Quality KPI. – Key Performance Index.- Introduction of Ideas for Sales Busines improvement.- Introduction of Ideas for After-Sales Busines improvement.- Introduction of Ideas for After-Sales Marketing and Communication.- Implementation of Rental equipment and tools.- Implementation of Remote Assistance.- Implementation of National Technical Call Center in Lisbon - Implementation of Call Center Response tags.- Responsible for Technical Support to the SEAT Portugal Service Network.

Lisboa, Portugal

REVAL – Sorel Group was OPEL brand Dealer with two locations, Cacém and Amadora, Lisbon District, with all Customer services, Sales and After-Sales. - After-Sales Director.- Responsible for the two After-Sales Services, including two mechanic and one bodywork workshop.- Leading work team of thirty-two employees.- Daily average of thirty-nine cars assisted. - Global revenue achieved from 4 Quarter of 2002, complete 2003 and 2004. - Improvement of 27% in the After-sales Clientes Satisfaction survey.- Total reduction in 47% on Customer Complain.- Introduction of Employees production bonus, index from After-Sales revenue, customer satisfaction and quality performed.- Implementation of REVAL After-Sales deal with big Fleet Lease Plan improving sales.

Lisboa E Região, Portugal

- Responsible for the BMW DCS Technical Department.- Responsible for the adaptation of the Baviera Expo Project from Prior-Velho to new building in Lisbon Expo.- Responsible for the follow-up first Lisbon MINI Dealer.- Monitoring luxury seller.- Technical Trainer in the areas of Reception, Electricity and Mechanical.- Resolution of technical problems of higher level.- Responsible for the preparation of technical reports.- Service Quality Control. - Warranty Control and Report.

Sintra, Lisboa, Portugal

- Head of Workshop Service.- Technical Responsible for the Honda Importer Test Vehicles.- Technical Delegate. - Technical Trainer. - Technician.

Lisboa E Região, Portugal

- Technician and Client Receptionist.- Mechanic first level.- Evolution from Apprentices to third and second level Mechanic.

Bacharelado, Engenharia Em Produção Automóvel

Engenharia Produção Automóvel, Produção Automóvel

Inicio da Licenciatura, de 2 anos.

Uper-Intermediate, English Course

High School, Technical Mechanical Maintenance.

Uper-Intermediate., Spanish Course

Certification By Imtt, • Natural Gas Automotive Industry Portuguese Certification