• Develop and maintain long-term relationships with accounts, and makes sure clients receive requested products and services in time.• Engage regular business reviews with customers.• Elaborate proposals and conduct negotiations.• Generate sales via Upselling, by identifying opportunities to grow business with existing client• Provide client feedback on D-EDGE solutions to the Product Team.• Interpret user insight and performance data to drive service design and iterative operational improvements for digital and assisted digital service channels.• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals and implement customer service standards.• Identify step changes that quickly transform the flexibility, responsiveness and quality of a service, taking quick, confident decisions at a strategic level to move things forward.• Deliver services which meet and maintain the Digital Service Standard.• Clarify and articulate the diverse requirements of users and delivery partners to support effective delivery of a service• Working effectively across teams to support the department in delivering back-end technology that enables that delivery of excellent digital public services.• Using agile methodologies to maintain a strong focus on delivery priorities, holding others to account for delivery, and swiftly responding to changing requirements• Promoting resilience and responsiveness in the organization by being open and honest about challenges, and the actions required to address unexpected developments.• Occasionally intervenes in the resolution of technical Issues.

• Organising sales visits;• Demonstrating and presenting products;• Establishing new business;• Maintaining accurate records;• Attending trade exhibitions, conferences and meetings;• Reviewing sales performance;• Negotiating contracts and packages;• Aiming to achieve monthly or annual targets.

• Responsible to develop and establish the best relationships with suppliers;• Ensure that we have the best inventory, conditions, and pricing• Tailor-made travel budgeting for groups and individuals,• Specialist in European Circuits • Developed and maintained customer service while securing their travel arrangements by listening to and assessing clients' needs in order to create a match for their vacation plans• Developed organizational skills with the ability to multi-task.Main markets: customers from Brazil, Latin America, Angola, and Portugal

• Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs;• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets);• Ensure timely and accurate customer service;• Make reservations or appointments for guests who want to avail themselves of local entertainment or services;• Answer guest calls and record details of each conversation for future follow-up;• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues;• Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we’re prepared for them;• Report any accidents or injuries to senior management staff immediately;• Handle complaints and specific customers requests;• Troubleshoot emergencies;• Monitor stock and order office supplies;• Ensure proper mail distribution;• Prepare and monitor office budget;• Ensure the company’s policies and security requirements are met.

• Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs;• Ensure timely and accurate customer service;• Answer guest calls and record details of each conversation for future follow-up;• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues;• Report any accidents or injuries to senior management staff immediately;• Handle complaints and specific customers requests;