Pedro Sousa Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

Solution Design: Creation of tailored solutions to address companies' operational and strategic needs, aligning technology and business processes.Functional and Technical Documentation: Development of detailed specifications to serve as the foundation for system implementations and integrations.Test Documentation Preparation: Definition of scenarios and test cases to ensure the quality of deliverables and alignment with client requirements.System Enhancements Development: Implementation of improvements in the CRM and WM modules, including compliance with applicable regulatory requirements.Strategic Support: Providing assistance to teams in utilizing and optimizing SAP modules, ensuring efficiency and adherence to organizational processes.

Florianópolis, Santa Catarina, Brazil

Key Responsibilities:-Led functional SAP S4HANA - Customer Engagement initiatives for the implementation project at CELESC.-Managed and guided high-performing teams to ensure project success.-Mapped business processes to align with project objectives and client needs.-Refined product requirements, ensuring alignment with functional specifications.-Developed comprehensive functional specifications for system configuration.-Conducted risk assessments and managed mitigation strategies.-Coordinated and executed testing routines to ensure quality and compliance.Skills Gained:-SAP CRM and SAP Implementation expertise.-Project Management and Risk Assessment.-Agile Methodologies (Scrum) for efficient project execution.

Recife, Pernambuco, Brazil

Key Responsibilities:-Managed and supported systems through AMS (Application Management Services), ensuring stability and operational excellence.-Led and coordinated a high-performing team to meet project goals.-Implemented and monitored KPIs to track performance and drive continuous improvement.-Developed and executed action plans focused on system stability and enhancement.-Oversaw and promoted actions to ensure service quality and compliance with procedures.-Prepared and conducted status meetings with on-site/client management to align on objectives and progress.-Conducted risk management activities, identifying and mitigating potential challenges.Skills Gained:-Expertise in Application Management Services (AMS) for system stability and support.-Proficiency in implementing and tracking KPIs to measure performance.-Strong leadership and team management in dynamic project environments.-Experience in risk assessment and mitigation strategies.

Recife And Region, Brazil

Key Responsibilities:-Acted as an Agile Coach, promoting and embedding Agile values and practices throughout the organization.-Led the development team, leveraging the Scrum framework to enhance team engagement, speed, and product quality.-Served as a continuous improvement agent, driving iterative process enhancements.-Fostered a culture of collaboration and agility, ensuring alignment with project goals and organizational objectives.Skills Gained:-Advanced expertise in Agile methodologies, particularly Scrum.-Leadership in cross-functional team coordination.-Strategic implementation of continuous improvement initiatives.

Recife And Region, Brazil

Key Responsibilities:-Led the support tower, coordinating teams across CRM, PS, PM, FI-CA, SD, WEB, and APP modules to enhance client value delivery.-Managed and mentored team members, fostering skill development and collaboration.-Developed and implemented strategies for continuous improvement and product evolution.-Acted as a key member of the innovation and people team, driving advancements in both processes and team capabilities.-Served as the primary point of contact with the client, ensuring alignment and addressing needs effectively.-Oversaw Scrum activities for the support tower, ensuring Agile practices were applied effectively.Skills Gained:-In-depth knowledge of SAP IS-U CRM operations.-Expertise in Agile methodologies and team leadership.-Strategic planning and client relationship management.

Recife And Region, Brazil

Key Responsibilities:-Led the support tower, managing the team and crafting strategies to maximize value delivery for the client.-Played a pivotal role in the Agile Transformation Team, introducing and embedding Agile practices within the support team.-Managed and planned team activities, fostering collaboration and ensuring effective resource allocation.-Developed process improvements and estimates to enhance system efficiency and client satisfaction.-Provided expert support for the SAP/CRM IS-U module to ensure smooth operations and high-quality outcomes.Skills Gained:-Expertise in Agile transformation and team integration.-Advanced proficiency in SAP/CRM IS-U systems.-Leadership in team management and strategic planning.

Brazil

Key Responsibilities:-Provided service support for AES Eletropaulo, addressing corrections and enhancements in SAP/CRM to ensure compliance with Aneel regulations.-Contributed to the continuity and quality of services delivered to over 20 million consumers.-Conducted requirements gathering to understand and align technical solutions with business needs.-Created detailed technical and functional documentation to support system development and maintenance.-Executed comprehensive test plans to ensure the accuracy and reliability of system updates.-Participated in planning meetings to define project scope and prioritize tasks.-Supported ABAP development for system customizations and improvements.Skills Gained:-Expertise in SAP/CRM support and regulatory compliance.-Proficiency in technical and functional documentation creation.-Hands-on experience in test execution and ABAP development.-Strong collaboration and planning capabilities in a high-demand environment.

Recife And Region, Brazil

Key Responsibilities:-Delivered Service Support and Service Maintenance for Grupo Neoenergia, ensuring SAP/CRM compliance with Aneel regulations.-Enhanced and maintained systems to support service continuity across three major companies in the Neoenergia Group: Coelba, Celpe, and Cosern.-Conducted requirements gathering to identify business needs and align technical solutions effectively.-Developed comprehensive technical and functional documentation to support system changes and optimizations.-Executed detailed test plans to ensure quality assurance and smooth implementation of system updates.-Participated in planning meetings to establish project priorities and coordinate team activities.Skills Gained:-Proficiency in SAP/CRM maintenance and regulatory compliance.-Expertise in documentation creation for both technical and functional needs.-Strong experience in test execution and quality assurance processes.-Effective collaboration and planning in large-scale utility environments.

Recife, Brazil

Key Responsibilities:-Led the implementation of the Service Desk using ITIL best practices to enhance service delivery and efficiency.-Established and optimized the document management process, ensuring compliance and accessibility.-Implemented the Process Management Office (PMO) to standardize and streamline organizational workflows.Skills Gained:-Expertise in ITIL framework for service management.-Proficiency in document management system implementation.-Experience in establishing and managing a Process Management Office (PMO).-Strong foundation in IT governance and process optimization.

Recife E Região, Brasil

Videocolaborador. Edição de videos, execução de videoconferência e web conferências.

Bachelor’S Degree In Information Systems, It, Information System, It

Activities and Societies: Monitor de Engenharia de Software.

Marketing