Pedro Sousa

Pedro Sousa Email and Phone Number

SAP IS-U, CRM, CCS, CE Consultant | Generative AI Specialist | Digital Business Innovator @ IBM
State of Santa Catarina, Brazil
Pedro Sousa's Location
Florianópolis, Santa Catarina, Brazil, Brazil
Pedro Sousa's Contact Details

Pedro Sousa personal email

About Pedro Sousa

🎓 Graduated from the Federal University of Pernambuco, I bring 10 years of proven expertise as an SAP Consultant specializing in IS-U, CRM, CCS, and CE. My career highlights include leading high-performance teams, optimizing processes, and delivering projects with measurable impacts. Known for my analytical mindset and problem-solving approach, I consistently ensure top-tier quality and organization throughout all project phases.🤖 Driven by the potential of Generative Artificial Intelligence and digital business innovation, I have devoted significant time to mastering these cutting-edge technologies. My ability to integrate AI solutions into business processes enables me to create transformative outcomes and drive competitive advantages.👨‍👧 As a proud father, my daughter inspires me to lead by example, fueling my dedication to professional growth and continuous learning. This motivation reflects in my work ethic and commitment to excellence.🏃‍♂️ A passionate triathlete and marathon runner, I embrace challenges that enhance discipline, resilience, and the drive to overcome obstacles. These qualities translate into my professional life, where I thrive under pressure and deliver results.🔍 I am eager to explore new opportunities where I can leverage my skills and experience to drive success. Let’s connect to discuss how I can contribute to achieving your organizational goals!

Pedro Sousa's Current Company Details
IBM

Ibm

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SAP IS-U, CRM, CCS, CE Consultant | Generative AI Specialist | Digital Business Innovator
State of Santa Catarina, Brazil
Website:
ibm.com
Employees:
332208
Pedro Sousa Work Experience Details
  • Ibm
    Ibm
    State Of Santa Catarina, Brazil
  • Accenture Brasil
    Sap Crm/Wm Consultant | Client: Neoenergia
    Accenture Brasil Jul 2024 - Present
    Florianópolis, Santa Catarina, Brazil
    Solution Design: Creation of tailored solutions to address companies' operational and strategic needs, aligning technology and business processes.Functional and Technical Documentation: Development of detailed specifications to serve as the foundation for system implementations and integrations.Test Documentation Preparation: Definition of scenarios and test cases to ensure the quality of deliverables and alignment with client requirements.System Enhancements Development: Implementation of improvements in the CRM and WM modules, including compliance with applicable regulatory requirements.Strategic Support: Providing assistance to teams in utilizing and optimizing SAP modules, ensuring efficiency and adherence to organizational processes.
  • Accenture Brazil
    Sap S4Hana And Customer Engagement Consultant | Client: Celesc
    Accenture Brazil Jan 2022 - Jun 2024
    Florianópolis, Santa Catarina, Brazil
    Key Responsibilities:-Led functional SAP S4HANA - Customer Engagement initiatives for the implementation project at CELESC.-Managed and guided high-performing teams to ensure project success.-Mapped business processes to align with project objectives and client needs.-Refined product requirements, ensuring alignment with functional specifications.-Developed comprehensive functional specifications for system configuration.-Conducted risk assessments and managed mitigation strategies.-Coordinated and executed testing routines to ensure quality and compliance.Skills Gained:-SAP CRM and SAP Implementation expertise.-Project Management and Risk Assessment.-Agile Methodologies (Scrum) for efficient project execution.
  • Accenture Brasil
    Associate Manager | Client: Enel
    Accenture Brasil Sep 2020 - Jan 2022
    Recife, Pernambuco, Brazil
    Key Responsibilities:-Managed and supported systems through AMS (Application Management Services), ensuring stability and operational excellence.-Led and coordinated a high-performing team to meet project goals.-Implemented and monitored KPIs to track performance and drive continuous improvement.-Developed and executed action plans focused on system stability and enhancement.-Oversaw and promoted actions to ensure service quality and compliance with procedures.-Prepared and conducted status meetings with on-site/client management to align on objectives and progress.-Conducted risk management activities, identifying and mitigating potential challenges.Skills Gained:-Expertise in Application Management Services (AMS) for system stability and support.-Proficiency in implementing and tracking KPIs to measure performance.-Strong leadership and team management in dynamic project environments.-Experience in risk assessment and mitigation strategies.
  • Tild Technology
    Agile Coach | Team Leader | Scrum Master
    Tild Technology Sep 2019 - Sep 2020
    Recife And Region, Brazil
    Key Responsibilities:-Acted as an Agile Coach, promoting and embedding Agile values and practices throughout the organization.-Led the development team, leveraging the Scrum framework to enhance team engagement, speed, and product quality.-Served as a continuous improvement agent, driving iterative process enhancements.-Fostered a culture of collaboration and agility, ensuring alignment with project goals and organizational objectives.Skills Gained:-Advanced expertise in Agile methodologies, particularly Scrum.-Leadership in cross-functional team coordination.-Strategic implementation of continuous improvement initiatives.
  • Accenture Brazil
    Sap Is-U Ccs/Crm Functional Lead | Client: Enel
    Accenture Brazil Nov 2018 - Sep 2019
    Recife And Region, Brazil
    Key Responsibilities:-Led the support tower, coordinating teams across CRM, PS, PM, FI-CA, SD, WEB, and APP modules to enhance client value delivery.-Managed and mentored team members, fostering skill development and collaboration.-Developed and implemented strategies for continuous improvement and product evolution.-Acted as a key member of the innovation and people team, driving advancements in both processes and team capabilities.-Served as the primary point of contact with the client, ensuring alignment and addressing needs effectively.-Oversaw Scrum activities for the support tower, ensuring Agile practices were applied effectively.Skills Gained:-In-depth knowledge of SAP IS-U CRM operations.-Expertise in Agile methodologies and team leadership.-Strategic planning and client relationship management.
  • Accenture Brazil
    Sap/Crm Is-U Functional Lead | Client: Eletropaulo
    Accenture Brazil Mar 2018 - Nov 2018
    Recife And Region, Brazil
    Key Responsibilities:-Led the support tower, managing the team and crafting strategies to maximize value delivery for the client.-Played a pivotal role in the Agile Transformation Team, introducing and embedding Agile practices within the support team.-Managed and planned team activities, fostering collaboration and ensuring effective resource allocation.-Developed process improvements and estimates to enhance system efficiency and client satisfaction.-Provided expert support for the SAP/CRM IS-U module to ensure smooth operations and high-quality outcomes.Skills Gained:-Expertise in Agile transformation and team integration.-Advanced proficiency in SAP/CRM IS-U systems.-Leadership in team management and strategic planning.
  • Accenture Brazil
    Sap/Crm Functional Analyst | Client: Aes Eletropaulo
    Accenture Brazil Jul 2017 - Mar 2018
    Brazil
    Key Responsibilities:-Provided service support for AES Eletropaulo, addressing corrections and enhancements in SAP/CRM to ensure compliance with Aneel regulations.-Contributed to the continuity and quality of services delivered to over 20 million consumers.-Conducted requirements gathering to understand and align technical solutions with business needs.-Created detailed technical and functional documentation to support system development and maintenance.-Executed comprehensive test plans to ensure the accuracy and reliability of system updates.-Participated in planning meetings to define project scope and prioritize tasks.-Supported ABAP development for system customizations and improvements.Skills Gained:-Expertise in SAP/CRM support and regulatory compliance.-Proficiency in technical and functional documentation creation.-Hands-on experience in test execution and ABAP development.-Strong collaboration and planning capabilities in a high-demand environment.
  • Accenture Brazil
    Sap/Crm Functional Analyst | Client: Grupo Neoenergia
    Accenture Brazil May 2015 - Jul 2017
    Recife And Region, Brazil
    Key Responsibilities:-Delivered Service Support and Service Maintenance for Grupo Neoenergia, ensuring SAP/CRM compliance with Aneel regulations.-Enhanced and maintained systems to support service continuity across three major companies in the Neoenergia Group: Coelba, Celpe, and Cosern.-Conducted requirements gathering to identify business needs and align technical solutions effectively.-Developed comprehensive technical and functional documentation to support system changes and optimizations.-Executed detailed test plans to ensure quality assurance and smooth implementation of system updates.-Participated in planning meetings to establish project priorities and coordinate team activities.Skills Gained:-Proficiency in SAP/CRM maintenance and regulatory compliance.-Expertise in documentation creation for both technical and functional needs.-Strong experience in test execution and quality assurance processes.-Effective collaboration and planning in large-scale utility environments.
  • Núcle De Tecnologia E Informção
    It Governance
    Núcle De Tecnologia E Informção Oct 2013 - May 2015
    Recife, Brazil
    Key Responsibilities:-Led the implementation of the Service Desk using ITIL best practices to enhance service delivery and efficiency.-Established and optimized the document management process, ensuring compliance and accessibility.-Implemented the Process Management Office (PMO) to standardize and streamline organizational workflows.Skills Gained:-Expertise in ITIL framework for service management.-Proficiency in document management system implementation.-Experience in establishing and managing a Process Management Office (PMO).-Strong foundation in IT governance and process optimization.
  • Núcleo De Telessaúde
    Estagio - Videocolaboração
    Núcleo De Telessaúde May 2013 - Jan 2014
    Recife E Região, Brasil
    Videocolaborador. Edição de videos, execução de videoconferência e web conferências.

Pedro Sousa Skills

Java Itil Html Scrum Engenharia De Software Microsoft Office Sap Crm Android Development Desenvolvimento De Software Team Management Linux Mps.br Ms Project English Bpmn Cmmi Empreendedorismo Management Microsoft Project Power Bi Desenvolvimento Android Android Studio Software Development Project Management Sistemas Operacionais Powerpoint Erp Microsoft Outlook

Pedro Sousa Education Details

Frequently Asked Questions about Pedro Sousa

What company does Pedro Sousa work for?

Pedro Sousa works for Ibm

What is Pedro Sousa's role at the current company?

Pedro Sousa's current role is SAP IS-U, CRM, CCS, CE Consultant | Generative AI Specialist | Digital Business Innovator.

What is Pedro Sousa's email address?

Pedro Sousa's email address is pe****@****ure.com

What schools did Pedro Sousa attend?

Pedro Sousa attended Universidade Federal De Pernambuco, Cria.

What are some of Pedro Sousa's interests?

Pedro Sousa has interest in Social Services, Children, Engenharia De Software, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Sou Fanático Por Inovação.

What skills is Pedro Sousa known for?

Pedro Sousa has skills like Java, Itil, Html, Scrum, Engenharia De Software, Microsoft Office, Sap Crm, Android Development, Desenvolvimento De Software, Team Management, Linux, Mps.br.

Who are Pedro Sousa's colleagues?

Pedro Sousa's colleagues are Sreenivas Reddy, Abel Simon Zachariah, Катерина Грищенко, Zach Brown, Madhavi Khandekar, Akshata Parab, Alicia Sanchez.

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