As Team Supervisor at Oahas, I lead a multidisciplinary team dedicated to improving the health and well-being of Indigenous communities through culturally grounded services and Indigenous harm reduction practices.Responsibilities include:Leadership & Supervision: Manage team dynamics, oversee service delivery, and support staff through hiring, orientation, ongoing coaching, and performance evaluation.Community & Client Engagement: Build relationships with community members, Indigenous Knowledge Carriers, and partner organizations to enhance access to HIV and HCV prevention, testing, and care.Service Delivery & Advocacy: Deliver culturally safe programs that include HIV/HCV education, Indigenous harm reduction, Indigenous history and awareness, and targeted outreach for at-risk groups.Program Administration: Manage budgets, track and report data, ensure compliance with funding guidelines, and prepare operational reports.Partnership Development: Collaborate locally and regionally with Indigenous and non-Indigenous service providers to strengthen support networks and ensure culturally inclusive care.This role is rooted in Oahas’ values, aiming to address health disparities in Indigenous communities through responsive, collaborative, and culturally relevant support.

Hiring peer and volunteer as hiring manager.Coordinating a group of 6 Interns and 140 Volunteers, sole focus of the program is to prepare Interns and Volunteers to the current market place, focusing on constant feedback and development of skills through training, mentoring, feedback and practice.Leading 1 on 1 sessions focusing on Interns and Volunteers professional development.Participating on projects such as World AIDS Day, One Intake, Candle Light Ceremony, Internet and Computer Access to Community Members as project manager and assigning tasks to members of my team.Advocating for Volunteers and Interns.Leading team meetings.Liaising with stakeholders involved in the Internship project to attain success.Measuring success with Interns, Volunteers and stakeholders involved in order to improve the program and to make sure we are achieving our goals.Supporting the creation and roll-out of the project in the foundation to all staff members and directors.Close support to Director.

Assess the quality of Booking.com Customer Service Teams’ contacts with guest and partners and to provide coaching and feedback to improve the level of service provided to Booking.com’s customers.-Audit the quality of customer service interactions with guests-Measuring both successes and developmental areas, and provide feedback/coaching-Understand the customer/partner needs and take ownership and find appropriate solutions or coaching action plans to drive development-Share accountability of the qualitative service development of new hires and experienced colleagues-Use appropriate coaching techniques matching individual needs-Make decisions that are in the best interest of the customer, employee, Booking.com and L&Q team-Identify opportunities to improve customer/partner experience and efficiency for self and team-Work together with Team Leader to drive team's success-Actively liaise with trainers and team leaders during new hire training to determine and address coaching needs-Providing quality support for the region-Creating projects to drive success of team, site and having regional impact-2019 - Ongoing project - Creation and managing a team of Quality Ambassadors on the site, impacting KPIs and driving a positive change in performance.

I have focused my Paralegal Placement Job shadowing the Senior Law Clerk of the firm. Client interaction and support, memo writing or editing, preparation of legal documents, case filing/organization, general administration and assisting staff, preparing clients for mediation, preparing medical and employment chronology, undertaking of documents

Trough my experience living in Canada I was able to teach not only the language but a lot of fun facts.

ESL Private Teacher.

Coordinator at an NGO helping people find their own paths and fighting homophobia. Coordenador em uma ONG ajudando pessoas e lutando contra homofobia.

Sales consultant to International Exchange program to Canada, US and Europe. Trade Marketing action.

Greeting clients with a big smile, taking care of the schedule of the rooms so wouldn't happen any mix up. Answering phones. and solving problems.

Translation of English documents to Portuguese.