Pedro Ramirez Email & Phone Number

Mexico

Remote

San Francisco, California, United States

Successfully managed inbound chats and emails on a daily basis, focusing primarily on sales-related inquiries.- Generated over $100,000 in annual recurring revenue (ARR)- Maintained an outstanding 96% Customer Satisfaction Score, delivering top-notch service and exceeding customer expectations.- Effectively handled 836 live chats, efficiently addressing customer queries and concerns while ensuring a positive customer experience.- Maintained an average handle time of 17… Show more Successfully managed inbound chats and emails on a daily basis, focusing primarily on sales-related inquiries.- Generated over $100,000 in annual recurring revenue (ARR)- Maintained an outstanding 96% Customer Satisfaction Score, delivering top-notch service and exceeding customer expectations.- Effectively handled 836 live chats, efficiently addressing customer queries and concerns while ensuring a positive customer experience.- Maintained an average handle time of 17 minutes, efficiently resolving customer inquiries and providing prompt solutions. Show less

Aguascalientes, México

- Boosted client satisfaction rate 25% a thanks to implemented changes to the onboarding process. - Used internal relationships to exceed customer expectations and provide support for our team. - Managed a ten-member team developing the most efficient logistic route to import the clients’ equipment from Japan to Mexico, reducing import costs 30% from last quarter. - First point of contact with clients, coordinated outbound leads for future deals.- Reorganized project teams… Show more - Boosted client satisfaction rate 25% a thanks to implemented changes to the onboarding process. - Used internal relationships to exceed customer expectations and provide support for our team. - Managed a ten-member team developing the most efficient logistic route to import the clients’ equipment from Japan to Mexico, reducing import costs 30% from last quarter. - First point of contact with clients, coordinated outbound leads for future deals.- Reorganized project teams based on customer categories and reduced backlog 16%.- Developed a deep understanding of how customers react to the product demand, their pain points, what they look for, and what could make them happier. Show less

Aguascalientes, Mexico

- Prospected and closed deals of avocados shipments, resulting in more than USD 3.5 million in gross sales. - Assessed client needs based on a yearly calculated forecast based on demand.- Developed an outreach strategy to increase client engagement and retention.- Exceeded monthly quotas consistently by 80% in one year.- Responsible of implementing several buying contracts with clients based in Montreal, Canada. Contracts which to this day still are valid.

Aguascalientes, Mexico

- High volume prospecting via cold calling, networking, e-mail, as well as receiving customer service calls on a daily basis.- Provided quality customer service for 50+ members daily, building brand loyalty and incrementing ACL. - Achieved an 85% above average client satisfaction rate on troubleshooting and sales calls.- Facilitated customer feedback by implementing different interaction strategies depending on the case provided.

Montreal, Quebec, Canada

- Performed and organized routine quality inspections daily using Warehouse Managing Systems (SMS).- Monitored Operations Output and associated production standards. - Embarked on process improvements by identifying bottlenecks, boosting the department’s productivity 20%.

Administración Y Negocios Internacionales, Negocios Internacionales/Comercio Internacional

International Business Bachelor Degree GPA: 3.6

High School Diploma

Activities and Societies: Men´s Varsity Golf Team Member Men's Varsity Wrestling Team Member