Pedro Salvado work email
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Strong change management experience and a leader ability to manage large and multidisciplinary teams.Industries: utilities, software, professional services, retail, chemical, pharmaceutical, food, distribution, automotive, aviation, plastics, textile and ceramic.Processes/Areas: strategy management, talent management, sales management, production & maintenance, logistics, project management, quality & certification, customer experience & satisfaction, IT service management, customer assistance and documentation management.Top Skills: Leadership, Change Management, Team Management, Productivity, Metrics and Performance Management, Business Processes Management, Quality Management, Customer Satisfaction & Experience, Lean and Six Sigma, Audits Management, IT Service Management.
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Global Quality DirectorAltitude SoftwareLisbon, Pt -
Global Quality DirectorAltitude Software Jul 2016 - PresentLisbon Area, PortugalOverall leadership of the Quality Function in Altitude worldwideQuality Framework and principlesProcesses governance definition (leaders, assurers and champions)Quality Strategy and objectives definition and follow upKPIs management methodology definition and implementationE2E processes performance monitoringProcesses (re)design and implementationQuality Management Processes Leadership to drive continual improvementCSAT Management Program & Processes leadershipISO 27001 Information Security Certification ManagementInformation Security Committee executive memberISO 9001 Quality Certification Management -
Quality And Processes ManagerAltitude Software Oct 2006 - Jul 2016Customer Care QMS implementationISO 9001 Global Technical Customer Assistance certificationContinuously promote and lead processes improvements in Customer CareMonitor and continuously improve customers’ satisfactionAnalyze nonconformities to implement Corrective and Preventive actionsFacilitate and promote the Customer Care QMS in all organization worldwide
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Head Of Business MetricsVp Consulting May 2005 - Oct 2006Lisbon Area, PortugalContinuous improvement methodologies implementation at Schering Plough PharmaCSAT dashboards implementation at ANA – Aeroportos de Portugal S.AOperational processes implementation at Instituto do AmbienteBalanced score card methodology implementation at EDP DistribuiçãoPerformance dashboards implementation for each EDP's business process -
Chief Of OperationsMcgrath & Associates Oct 2002 - Apr 2005Operations Team leadership and managementProjects management: Ficocables S.A. (automotive industry); Eva Transportes S.A. (transportation industry); Manuel Carvalho S.A. (food industry); Cinca S.A. (ceramic industry); Carmonti S.A. (food industry) and Brintons Lda. (textile industry)
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Project ManagerMcgrath & Associates Jan 2001 - Sep 2002Lisbon Area, Portugal
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Junior And Senior Management ConsultantConcept Erindale Jul 1997 - Dec 2000
Pedro Salvado Skills
Pedro Salvado Education Details
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Industrial Engineering And Management -
Colégio MilitarSecondary And Complementary Education
Frequently Asked Questions about Pedro Salvado
What company does Pedro Salvado work for?
Pedro Salvado works for Altitude Software
What is Pedro Salvado's role at the current company?
Pedro Salvado's current role is Global Quality Director.
What is Pedro Salvado's email address?
Pedro Salvado's email address is pr****@****ail.com
What is Pedro Salvado's direct phone number?
Pedro Salvado's direct phone number is +3519127*****
What schools did Pedro Salvado attend?
Pedro Salvado attended Instituto Superior Técnico, Colégio Militar.
What skills is Pedro Salvado known for?
Pedro Salvado has skills like Quality Management, Team Management, Management, Business Process, Telecommunications, Team Leadership, Customer Service, Customer Satisfaction, Change Management, Leadership, Business Management, Business Requirements.
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Pedro Salvado
Vila Nova De Gaia -
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1ptinovacao.pt
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