Danilo Pedrosa Email & Phone Number

State Of São Paulo, Brazil

Campinas

Operational leader for incident, change management and data recovery teams, supporting all analysts on their duties through training on the card processing system, best practices for workload management and deliveries, business needs and market understanding.Consultant in complex requests, mainly focused on new client stabilization in production, assuring that client would take the best from the system as well addressing their business needs in a fashion manner, contributing to their… Show more Operational leader for incident, change management and data recovery teams, supporting all analysts on their duties through training on the card processing system, best practices for workload management and deliveries, business needs and market understanding.Consultant in complex requests, mainly focused on new client stabilization in production, assuring that client would take the best from the system as well addressing their business needs in a fashion manner, contributing to their growth with the company offered services.Governance Meeting facilitator, aligning client expectations on the demands on-going by conducting business meeting with client and briefing the internal teams on it to background them on the importance of each request. Client meetings mainly conducted in Spanish while the internal meetings are held in Portuguese and/or English. Show less

Campinas

Specialist analyst for Credit Card system, mastering the system configuration and the business. Responsible for owning and managing the more complex and critical demands, making sure that client would feel comfortable that the company understands and delivery their needs, whether through several system parameters, small pure configuration projects or incident management.Parallel to these complex requests, also responsible for delivering client and/or internal training on new… Show more Specialist analyst for Credit Card system, mastering the system configuration and the business. Responsible for owning and managing the more complex and critical demands, making sure that client would feel comfortable that the company understands and delivery their needs, whether through several system parameters, small pure configuration projects or incident management.Parallel to these complex requests, also responsible for delivering client and/or internal training on new functionalities delivered through projects, assisting on the platform stabilization, process/procedures revisions, new hires on-boarding and training refreshment for clients when required to reinforce system capabilities, best practices, process orientation or new client hires that would directly interact with the company in order to mitigate impacts due to knowledge and understanding gaps. Show less

Responsible for card processing system configuration and support to incident, problem, data recovery and projects due to the wide vision on the system functionalities and business rules.At this position, client would demand system parameter changes based on their business needs and in turn it was required to match the system configuration with such requirements, achieving their need through the best way the platform could offer. Aside this requirement gathering and matching with system,… Show more Responsible for card processing system configuration and support to incident, problem, data recovery and projects due to the wide vision on the system functionalities and business rules.At this position, client would demand system parameter changes based on their business needs and in turn it was required to match the system configuration with such requirements, achieving their need through the best way the platform could offer. Aside this requirement gathering and matching with system, the position also demanded a consultancy role about what system could offer and how this would improve their business taking advantage of the most the system could offer.As a Change Desk Analyst, an end to end support was offered to the client: requirement gathering, consultancy on market best practices and system functionalities, assistance on system setup definition, testing support, production implementation and post go-live assistance.Incident and Project Management support also provided, looking for quick wins through configurations to delivery the best solution available not only as a short-term one but focusing on creating the road map needed to make it long-term. Show less

Analyst focal point for creating the configuration change area based on Brazil, applying existing organizational structure and best practices, besides adequating these to the service model offered to clients.Responsible for defining the configuration of the credit card system processing, translating the business needs to the variety of possibilities offered by the card processing system such as pricing (interests, fees, transaction fees, insurances), products (new card products… Show more Analyst focal point for creating the configuration change area based on Brazil, applying existing organizational structure and best practices, besides adequating these to the service model offered to clients.Responsible for defining the configuration of the credit card system processing, translating the business needs to the variety of possibilities offered by the card processing system such as pricing (interests, fees, transaction fees, insurances), products (new card products, templates for card applications), general parameters that control the whole card system for a given bank and introduction for new functionalities like installments, statement to installments, refinancing, personal loan, etc. Show less

Campinas E Região, Brasil

Responsible for analyzing and leading incident and problem resolution along the credit card processing platform, comparing system functionalities to business rules.

Campinas E Região, Brasil

Analista de Service Desk em sistema de administração de cartão de crédito. Documentação e acompanhamento de incidentes referentes ao sistema e infraestrutura e coordenação de correções emergenciais, emitindo relatórios executivos e desenvolvendo a comunicação entre equipes técnicas e o cliente. Serviço desempenhado de forma bilíngüe.

Campinas E Região, Brasil

Atendimento de clientes do mundo inteiro com dúvidas sobre o portal da Empresa contratante dos serviços da Algar Tecnologia. Além de dúvidas, resolução de incidentes com o portal e ordens de compra. O atendimento é feito tanto por telefone quanto por e-mail.

Hortolândia

Monitoring for network on a distributed system environment for IBM WorldWide. Notes Mail, Notes Application and other communication elements like network hardwares, URLs and storage were part of the monitoring scope. Also responsible to lead the pool to maximize the monitoring effect, generating a more controle and effective service.

Campinas E Região, Brasil

Monitoração de Sistemas em ambiente distribuído. Os sistemas monitorados são os elementos de comunicação internos da IBM Brasil, LA South e Andinos. Servidores de Notes Mail, Notes Application e elementos de redes compõem o quadro de monitoração.Atendimento de clientes à rede de suportes, trabalhando como SPOC (Single Point of Contact).

Professional, Emotional And Tecnology Skills On Changing Times, Productivity

Certified on Professional, Emotional and Tecnology Skills on Changing Times by PUCRS.

Ensino Médio