Pedro Santana Email and Phone Number
Pedro Santana work email
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Pedro Santana personal email
I am passionate about the human experience.Over 25 years of experience in leading and empowering teams to provide excellent customer service and experiences in a variety of industries including airlines, non-profit, higher education, and sales, are summed up below:Embodying Core Values: Go beyond business transactions. Resonate on an emotional level with customers. Set yourself apart and build deep, meaningful connections with every customer.Empowering Stellar Teams: Extraordinary service is born from a team that's trained not just to do a job, but to uphold cherished values and emotions. Deliver not just a service, but an experience!Cultivating a Growth Mindset: Feedback is an avenue for growth and a catalyst for improvement. Continuously adapt and refine strategies,and NEVER settle for the status quo.Redefining Industry Standards: Redefine industry benchmarks. Push the boundaries of what's expected, and set new heights for customer service experiences.Let's turn ordinary interactions into extraordinary experiences and memories!Are you ready?
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Co-FounderRohingya Aid & Empowerment Network (Raen)Orlando, Fl, Us
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Co-Founder & DirectorJp6 Media Jan 2024 - PresentDedicated to empowering brands, communities, and individuals to communicate with purpose. With a focus on humanitarian advocacy, ethical leadership, and creative innovation, we lead and support projects and organizations by developing strategic content, overseeing creative initiatives, and managing diverse teams to achieve transformative outcomes. -
Real Estate AgentPedro Santana Mar 2017 - Present
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Director Of Enrollment Management ExperiencesStetson University Mar 2023 - May 2024Deland, Florida, United States -
Campus VisitationStetson University Aug 2022 - Mar 2023Deland, Florida, United States"Director of First Impressions" Ensuring that your campus visit leaves a lasting impression for all the right reasons! From the moment you see your name on your reserved parking space, like the VIP you are, to the moment we welcome you back to the Rinker Welcome Center, after your tour of our beautiful and historic campus, my team and I are ready to welcome you to Stetson!
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Lead Agent, Real EstateRedfin Mar 2017 - Mar 2021Florida, United StatesConsistently surpassed sales goals through exceptional customer service and relationship building -
Inflight Crew (Flight Attendant)Jetblue Airways Apr 2009 - Jun 2020Orlando, Florida• Provided excellent customer service while maintaining safety protocols and a secure environment onboard.• Managed customer expectations during irregular operations and emergency situations. -
Inflight Curriculum DeveloperJetblue Airways Jun 2011 - Feb 2012Orlando, Florida, United States• Served as subject matter expert, collaborated with internal teams, and created content material to ensure compliance with Flight Attendant Manual.• Created and edited video and audio files and posted to learning portal.• Assisted with transition to AQP• Key member of development team which created and implemented new training model and curriculum.• Evaluated survey metrics for curriculum improvement.
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Inflight Training Instructor/LiaisonJetblue Airways Jun 2009 - Feb 2012Orlando, Florida, United States• Coached and mentored instructor team on better performance and collaboration.• Improved team NPS metric scores by 35% by implementing better classroom management.• Facilitated initial and recurrent inflight regulatory training.• Ensured all crewmembers were in compliance accordance to JBU standards.• Managed scheduling of yearly recurrent training for 4,000 Flight Attendants.• Provided consistent support to daily operations while meeting strict deadlines in office.• Tracked and maintained training records, reports, analytics, and inventory.• Established Business Partner relationships resulting in increased revenue for JBU.• Set up training rooms, workshop materials and AV equipment.• Provided administrative support calendar management through internal web portal.• Content creator and editor of weekly newsletter as an informational resource for Recurrent Instructor Team.
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Interim Director Of Music & ArtsThe Journey Church - Nyc May 2014 - Nov 2014Queens, New York, United States•Successfully led and grew Music & Worship Arts Ministry through a transitional leadership phase including restructuring, planning, and executing a move to a new location.•Directed teardown and setup of venue.•Created new strategies for retention of talent and increased team membership by 80% by recasting of vision and restructuring communications.•Created and launched new strategies for social media and communications resulting in increased page participation and events attendance.•Managed invoices, equipment and supply orders as well as new vendor set-up.•Worked with graphic designers for weekly and monthly advertising, media, and digital marketing campaigns.•Assisted the General Manager/Lead Pastor with administrative and day to day basic duties•Supervised and managed diverse groups including students, volunteers, and professionals•Created and scheduled teams of rotating musical talent based on styles of music, instrumentation and repertoire -
Executive DirectorBread Of Life Mission 2005 - 2008Plant City, FloridaNon-profit organization focused on providing services and opportunities for at-risk kids, low income families and families in crisis. •Developed and managed multicultural programs and partnerships.•Established relationships with community stakeholders and local businesses.•Executed an organizational re-launch through marketing, re-branding, and community outreach•Increased staffing and volunteers by 35%•Planned and managed seasonal events, including food and clothing drives, concerts, banquets, conferences, and inspirational speakers•Promoted the organization’s mission through TV, radio and newspaper marketing, interviews and community presentations•implemented and managed college and school partnerships and internship opportunities•Successfully used marketing and communications to recruit, organize and direct volunteer groups•Regularly evaluated the effectiveness of programs and reported to the Board of Directors and donors•Created promotional video highlighting services and vision
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Assistant DirectorBread Of Life Mission Jun 2004 - 2005Plant City, FlResponsible for managing and staffing educational tutoring programs. Represented and made presentations on behalf of the organization.
Pedro Santana Skills
Pedro Santana Education Details
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Master Of Business Administration - Mba
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Hospitality And Tourism Management -
Business, Management, Marketing, And Related Support Services -
Non-Profit/Public/Organizational Management - Certificate
Frequently Asked Questions about Pedro Santana
What company does Pedro Santana work for?
Pedro Santana works for Rohingya Aid & Empowerment Network (Raen)
What is Pedro Santana's role at the current company?
Pedro Santana's current role is Co-Founder.
What is Pedro Santana's email address?
Pedro Santana's email address is pe****@****lue.com
What is Pedro Santana's direct phone number?
Pedro Santana's direct phone number is +181343*****
What schools did Pedro Santana attend?
Pedro Santana attended Stetson University, Florida Atlantic University, Full Sail University, University Of South Florida.
What are some of Pedro Santana's interests?
Pedro Santana has interest in Social Services, Children.
What skills is Pedro Santana known for?
Pedro Santana has skills like Training, Leadership, Team Building, Customer Service, Aviation, Microsoft Excel, Program Management, Management, Process Scheduler, Public Speaking, Nonprofits, Microsoft Office.
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Pedro Santana
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