Lead the Service Excellence Employee Engagement program to enhance consistency and empower our frontline people to deliver their best. By ensuring our frontline employees are engaged, motivated, and feel valued, heard, and equipped to deliver exceptional customer experiences. Some of the areas of focus are:Developing Listening Avenues:Create and implement feedback mechanisms such as surveys, focus groups, and interviews to gather valuable insights from our frontline people.Creating Engagement Strategies:By utilizing the pillars of employee engagement, I design programs that foster a positive and inclusive workplace culture. These initiatives aim to boost employee morale, increase job satisfaction, and enhance overall well-being.Promoting Cross-Divisional Collaboration:Facilitate opportunities for teams across different divisions to collaborate and share best practices. Organizing workshops, team-building activities, and cross-functional projects helps build a cohesive and efficient team environment.

Focused on developing measurements and effectiveness strategy to help the Customer Experience Design team and Operational leaders to monitor the success of Customer Experience initiatives.