Pedro Tortorelli

Pedro Tortorelli Email and Phone Number

Technical Support Specialist @ Albato
Antioquia, Colombia
Pedro Tortorelli's Location
Medellín, Antioquia, Colombia, Colombia
Pedro Tortorelli's Contact Details

Pedro Tortorelli work email

Pedro Tortorelli personal email

n/a
About Pedro Tortorelli

Passionate about innovations that lead to simple and effective solutions! Brazilian living in Colombia, with a background in Advertising and specialization in Branding. Experience includes teaching, consulting, over 5 years in strategic customer support, and brief leadership experience with small teams.Interested in new challenges and remote opportunities!

Pedro Tortorelli's Current Company Details
Albato

Albato

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Technical Support Specialist
Antioquia, Colombia
Website:
albato.com
Employees:
6
Pedro Tortorelli Work Experience Details
  • Albato
    Technical Support Specialist
    Albato
    Antioquia, Colombia
    View
  • Albato
    Technical Support Specialist
    Albato Sep 2024 - Present
    Colombia
    View
  • Rock Content
    Customer Support Supervisor
    Rock Content Feb 2024 - Jul 2024
    Colombia
    Management of the Global Support team. Responsible for a team of 6 analysts handling an average of over 600 tickets per month in English, Spanish, and Portuguese. Direct interaction with other departments within the company and mapping improvement opportunities for the team and the company. Development of educational materials, AI projects, onboarding, and new internal processes.
    View
  • Rock Content
    Global Customer Support Analyst Iii
    Rock Content Oct 2021 - Feb 2024
    Medellín, Antioquia, Colombia
    Global support via chat and tickets with clients in English, Spanish, and Portuguese. Specialized support, technical investigation, and assistance with WordPress, RD Station, and Rock Content products.
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  • Rock Content
    Latam Customer Support Analyst
    Rock Content Oct 2020 - Sep 2021
    Medellín, Antioquia, Colombia
    Multichannel customer support for clients throughout Latin America, in Spanish and Portuguese. Strategic oversight and consulting aimed at improving the performance and effectiveness of the company's solutions offered.
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  • Rock Content
    Training Analyst
    Rock Content Jul 2019 - Mar 2020
    Belo Horizonte, Minas Gerais, Brasil
    Professor and consultant on a platform with over 250 Rock Content clients. Specializes in Digital Marketing and teaches classes on SEO, Google Ads, Google Analytics, Google Search Console, Consultative Sales, and Branding.Achievements:- 100% Customer Satisfaction (CSAT) | July 2019 to March 2020- 100% Goals Achieved | July 2019 to March 2020- Top Performer (Professional highlight in the field) | August 2020- Over 2000 organic leads generated for a client in just 1 week | Special lead generation week, January 2020
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  • Doutor Frete
    Co-Founder
    Doutor Frete Oct 2018 - May 2019
    Belo Horizonte E Região, Brasil
    CEO and co-founder, responsible for administration, marketing, customer care, and relationships. Started from an idea for a business with nationwide service capability in Brazil.Achievements:- First 50 clients with retention or referral rate exceeding 85%- Implementation of digital marketing and inbound marketing plan- Development of visual identity
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  • Mitra Arquidiocesana De Belo Horizonte
    Marketing Department Assistant
    Mitra Arquidiocesana De Belo Horizonte Jun 2014 - Jan 2016
    Belo Horizonte E Região, Brasil
    Internal and external communication of San Ignacio de Loyola Church. Implementation of the marketing plan and support in developing visual identity for events, content production for the blog, and management of social media.Achievements:- Successful organization of the first San Ignacio de Loyola celebration- Acquisition of sponsorship and donations for church events- Organic growth of over 80% in social media channels- Launch of the church's printed newspaper with sponsored sections
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Pedro Tortorelli Education Details

Frequently Asked Questions about Pedro Tortorelli

What company does Pedro Tortorelli work for?

Pedro Tortorelli works for Albato

What is Pedro Tortorelli's role at the current company?

Pedro Tortorelli's current role is Technical Support Specialist.

What is Pedro Tortorelli's email address?

Pedro Tortorelli's email address is pe****@****ent.com

What schools did Pedro Tortorelli attend?

Pedro Tortorelli attended Politécnico Superior De Colombia, Pontifícia Universidade Católica De Minas Gerais, Pontifícia Universidade Católica De Minas Gerais.

Who are Pedro Tortorelli's colleagues?

Pedro Tortorelli's colleagues are Pavel Steniushin, Yura Gasyuk, Emin Samedov, Yurii Molodtsov, Elza Ivanova, Hector Dario Camargo Marquez, Mariya Emelyanova.

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