Pedro Tortorelli Email & Phone Number

Antioquia, Colombia

Colombia

Colombia

Management of the Global Support team. Responsible for a team of 6 analysts handling an average of over 600 tickets per month in English, Spanish, and Portuguese. Direct interaction with other departments within the company and mapping improvement opportunities for the team and the company. Development of educational materials, AI projects, onboarding, and new internal processes.

Medellín, Antioquia, Colombia

Global support via chat and tickets with clients in English, Spanish, and Portuguese. Specialized support, technical investigation, and assistance with WordPress, RD Station, and Rock Content products.

Medellín, Antioquia, Colombia

Multichannel customer support for clients throughout Latin America, in Spanish and Portuguese. Strategic oversight and consulting aimed at improving the performance and effectiveness of the company's solutions offered.

Belo Horizonte, Minas Gerais, Brasil

Professor and consultant on a platform with over 250 Rock Content clients. Specializes in Digital Marketing and teaches classes on SEO, Google Ads, Google Analytics, Google Search Console, Consultative Sales, and Branding.Achievements:- 100% Customer Satisfaction (CSAT) | July 2019 to March 2020- 100% Goals Achieved | July 2019 to March 2020- Top Performer (Professional highlight in the field) | August 2020- Over 2000 organic leads generated for a client in just 1 week | Special lead generation week, January 2020

Belo Horizonte E Região, Brasil

CEO and co-founder, responsible for administration, marketing, customer care, and relationships. Started from an idea for a business with nationwide service capability in Brazil.Achievements:- First 50 clients with retention or referral rate exceeding 85%- Implementation of digital marketing and inbound marketing plan- Development of visual identity

Belo Horizonte E Região, Brasil

Internal and external communication of San Ignacio de Loyola Church. Implementation of the marketing plan and support in developing visual identity for events, content production for the blog, and management of social media.Achievements:- Successful organization of the first San Ignacio de Loyola celebration- Acquisition of sponsorship and donations for church events- Organic growth of over 80% in social media channels- Launch of the church's printed newspaper with sponsored sections

Diplomado En Docencia Y Didáctica Universitaria, Educación

Developing through constructivist pedagogy tools with a focus on competencies, the fundamental skills and abilities to manage educational.

Master Of Business Administration - Mba, Design And Visual Communications, General

Strategically thinking about internal and external issues within the organization, aligning organizational culture, vision, goals.

Graduação, Advertising

The professional training of the course combines practical skills with a conceptual and humanistic foundation, providing students.