Pedro V. Email & Phone Number

In my role at AWS, I excelled in troubleshooting and debugging intricate customer issues across multiple AWS services. My specialization lies in AWS networking/monitoring/scaling services, where I honed my expertise in Elastic Load Balancing, CloudWatch, and Auto Scaling for effective problem resolution. Beyond troubleshooting, I took on the responsibility of mentoring new team members, fostering their development, and contributing to a culture of continuous learning. Committed to staying ahead… Show more In my role at AWS, I excelled in troubleshooting and debugging intricate customer issues across multiple AWS services. My specialization lies in AWS networking/monitoring/scaling services, where I honed my expertise in Elastic Load Balancing, CloudWatch, and Auto Scaling for effective problem resolution. Beyond troubleshooting, I took on the responsibility of mentoring new team members, fostering their development, and contributing to a culture of continuous learning. Committed to staying ahead of the curve, I eagerly embraced emerging technologies and evolving AWS services to provide the best possible support. Show less

Utilizing soft and technical skills to help customers stay connected with some of their most important devices. Working in a team where our knowledge on IOS, MacOS, and Watch is used to resolve issues with customers across the nation. Our team had high levels of customer satisfaction due to a focus on the customer and how an issue may impact them.

Lake Nona, Florida

▪ While employed I worked alongside other technicians and pharmacists to ensure that every patient we called, on behalf of their insurance, was receiving the best course of treatment. ▪ Managed over 100 customer calls a day to ensure medical adherence & quickly learned the in house software utilized.

Bachelor'S Degree, Information Technology

Currently an alumni from UCF.

Associate Of Arts - Aa, Information Technology