As the SVP of Software Engineering at Citizens Bank, I am responsible for driving the strategic direction and execution of technology solutions that enhance the customer experience and optimize the operational efficiency of the mortgage business. I have more than 18 years of experience in the financial services industry, leading high-performing teams in software development, IT operations management, enterprise architecture, business continuity, and ITIL.I leverage my analytical skills and domain knowledge to deliver innovative and data-driven solutions that align with the business goals and vision. I am passionate about creating a culture of excellence, collaboration, and continuous improvement among my team and partners, and I am always looking for new ways to challenge myself and grow as a leader and a professional.