Paul Edwards Email & Phone Number

London, Gb

London Area, United Kingdom

- Collaborative Custom GPT Development: Led the integration of Custom GPTs to automate business processes, fostering a collaborative environment that resulted in significant efficiency gains. Renowned for a personable approach, facilitating smooth adoption of new technologies among team members.Proactive Process Improvement: Overhauled key operational processes with a focus on automation and accuracy, leveraging my friendly and engaging communication style to gather insights and feedback, driving seamless implementation and adoption.- Strategic Analysis & Reporting: Developed a comprehensive system for tracking and analyzing vehicle contracts, utilizing my interpersonal skills to work effectively across departments, ensuring actionable insights and strategic decision-making.- Empowering Technological Transition: Orchestrated the transition from Google to Microsoft, praised for my friendly and outgoing nature, which encouraged open dialogue and eased the learning curve for over 100 team members, enhancing productivity and team cohesion.

London Area, United Kingdom

- Managed contract generation and customer administration tasks with meticulous attention to detail, ensuring accuracy and compliance.- Developed and delivered training sessions on company tech and systems, enhancing team proficiency and efficiency.- Utilized advanced Excel functions and formulas to create dynamic spreadsheets for tracking and analyzing key performance indicators (KPIs) and operational metrics.- Presented reports to major stakeholders, including senior management, using visually appealing charts, graphs, and dashboards to facilitate data-driven decision-making.- Provided operational support, including system administration and troubleshooting, ensuring smooth workflows and optimal performance.- Identified and implemented process improvements to streamline operations and enhance efficiency.Considered a systems champion, serving as the go-to person for assistance with systems such as Aryza, LastPass, Microsoft, and G-Suite.- Utilized HubSpot for managing customer relations and streamlining communication processes.

London

London Area, United Kingdom

Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.Acting as a link between customer service, Warehouse operations & Management.Updating & managing company spreadsheets. Create daily reports.Maintain good records of company and customer documents & information.Lead investigations of customer complaints.

Dagenham, England, United Kingdom

Warehouse operative at Fresh Direct Dagenham• Preparing warehouse for efficient production • Accurately assembling restaurant orders• Monitor team's needs and working conditions • Adapting to the ever-changing needs of the customer • Maneuverer heavy machinery

London, United Kingdom

• Ensuring the quality of goods and safeguarding the handling• Setting and keeping to personal targets, whilst working within set deadlines• Organising and completing all daily assigned duties within the designated time frame• Manoeuvring of heavy machinery

London, England, United Kingdom

• Building positive rapport with both customers and colleagues • Ensuring any complaints were addressed and resolved to the customer and the companies’ satisfaction • Working with team members to ensure top level of customer service • Cash handling and POS • Ensuring food safety knowledge was learnt and applied

London, England, United Kingdom

• Meticulous management of personal scheduling • Maintenance and safeguarding of all equipment to assure top condition • Assessing all routes in advance to ensure goods are delivered without delay• Constant communication with restaurant staff and customers • Handling and diffusing any complications or conflicts that arose• Represented Deliveroo in a friendly and professional manner, often receiving positive feedback from customers

London, United Kingdom

• Lead team members, planning and implementing team schedules, achieving record sales of 100+ cars in an hour • Completion of new starter inductions and training • Ensure goods quality and customer satisfaction• Adapting to ever-changing customer requirements