I worked as an Agile Coach at one of the leading medical cooperatives and was responsible for supporting teams working on products directly related to medical/hospital care and Marketing/Sales within the organization. Additionally, I also worked outside the IT environment with the Personnel Administration, SEMST, and Organizational Development teams.Main Deliverables:Overhaul of the Agile Radar for assessing team maturityRevamp of the Agility Portal, a repository with content and training on agile methodsImplementation of GetNave for metrics managementConstruction of 20 dashboards for demand and delivery managementDevelopment of the Corporate Agility ProgramStructuring the Coaching Model for the AgilistsMain Activities:Conducting maturity assessments at the team and service levelConducting agility training and workshops to empower the teamsFacilitating the application of the Scrum framework and its ceremoniesFacilitating the application of the Kanban method and its practices at levels 0, 1, and 2 of the KMMStructuring flow management processes (Upstream, Downstream, Dependencies, Urgencies, Service Classes, etc.)Implementing and monitoring flow metrics (Lead Time, Cycle Time, Throughput, Work in Progress, Efficiency, Cumulative Flow Diagram)Using games and playful activities to explain and create sensory experiences of Scrum, Kanban, and agile practicesPromoting continuous improvement based on the lessons learned in retrospectivesIdentifying and working on risk managementDiscussing problems and proposing evolutionary improvementsConducting One-On-One meetings and coaching processes with team leadersStructuring and building dashboards for trackingConfiguring and structuring flow management toolsMain Tools Used:Azure DevOps BoardsGetNaveKanban Maturity ModelMiroTeam CanvasSkills MatrixManagement 3.0

I was responsible for structuring the sales department at Arkhi. Within my activities, I included:- Structuring the sales flow- Market research and persona development- Developing outbound and inbound marketing strategies for B2B and B2C sales- Approaching potential clients, qualifying leads, conducting sales meetings, preparing proposals, and negotiating projects ranging from six to seven figures- Managing pipelines through CRM- Liaising with marketing, finance, legal, and operations teams- Mapping and participating in bidding processes- Business transition from physical to digital- Rebranding Process

- Development of outbound and inbound marketing strategies for software development sales- Structuring the sales flow from persona mapping to deal closure- Development of a Spin Off (Business model, target audience, competitor analysis, product strategy, website, Google AdWords, and SEO-optimized content)- Approaching potential clients, conducting sales meetings, preparing proposals, and negotiating projects with an average ticket size of approximately R$ 60,000.00.

- Development of outbound and inbound marketing strategies for sales to companies and startups- Creation of customer success strategies to ensure onboarding and product delivery follow-up- Organization and promotion of events to foster partnerships, conversion, and relationship building- Development of local partnerships: +20 new accounts- Team management: direct leadership of 30 members, with 15 per semester- Project management: +50 professional exchange projectsKey Results:• +130 international internship opportunities sold• 450% achievement in account renewals and expansions• 48% of membership reintegrated into or entering the formal job market• 100% of the goal for opening positions in the long-term professional internship product

- Analysis and monitoring of the national corporate sales team- Identification of weaknesses and gaps in the national sales process- Development and implementation of strategies to increase sales conversion- Leading local sales team leaders- Facilitation of sales training and summits

- Ensuring internal communication with the Customer Experience team and monitoring recruitment processes and partner experience delivery- Delivering Exchange Standards related to partners- Conducting upsell and resell meetings- Monitoring project implementationKey Results:• 100% achievement of renewal/expansion goal• 0 churns in the semester

- Assisting in market research and persona review- Creating a routine for market analysis, lead prospecting, qualification, and sales approach, as well as conducting sales meetings and follow-ups- Developing strategies to boost inbound lead generation- Conducting sales contract audits- Managing information about generated leads and ongoing approaches in HubSpot- Developing strategies for positioning the organization in Belo Horizonte- Direct management and training of 2 organization membersKey Results:• 100% achievement of sales targets• 100% audit of contracts• 100% of managed membership promoted to leadership positions

I worked as a Partner Relationship Manager, being responsible for customer experience and customer success. I was also a member of the Professional Internship Sales team, where I conducted market analysis, prospecting of companies, lead qualification, sales approaches, and meetings with companies for internship openings.

Convert strategic prospects into leads and properly nurture / qualify them; Analysis of competitors (segmentation, speech, product) and production of lead lists that already have a profile similar to that of the target persona; Contact (be it via email, telephone, etc.) to identify and make the customer aware of the problem; Schedule in-person or virtual meetings; Analysis if smart lead has profile (MQL); Verify that he too the awareness or maturity necessary to receive a proposal; Gather and use data to inform decision making; Operational support for Marketing and Sales demands.

Responsible for controlling nonconformities and scrap production through the monitoring of the production process, preparation of stratified management reports and projects to reduce them. Also responsible for daily recording of production and inventories, requesting indirect inputs, preparing operational training and controlling the opening, execution and completion of actions related to work safety.

I performed activities related to administrative routines, such as organizing documents, entering data and information into spreadsheets, providing internal and external customer support, filing documents, and controlling processes related to Quality, such as Pest Control and Water Tank Cleaning. I also monitored the opening, execution, verification, and completion of Findings and Concerns Reports. I initiated the implementation of Element 12 of Framework 2.0, which is related to Preventive Maintenance, by ensuring compliance and inspection of PMOC (Preventive Maintenance Operation Certificate) with the service provider. Additionally, I was responsible for overseeing the transition between the old and new Preventive Maintenance service providers.

I performed activities related to administrative routines such as organizing documents, entering data and information into spreadsheets, providing internal and external customer support, filing documents, controlling Personal Protective Equipment (PPE) inventory, and requisitioning materials. I implemented Element 19 of the H&S Framework program, which is related to promoting worker health through the development of campaigns and the control of occupational exams according to the PCMSO (Preventive Medical Control and Health Surveillance Program), including Admission Exams, Periodic Exams, Return to Work Exams, Specialized Consultations, Job Change Exams, and Dismissal Exams.