The Leading Hotels of The World 5* Hotel (300 rooms and 20 conferences rooms)

The Leading Hotel of The World5* Hotel (96 rooms / Boutique Hotel)

Desk Manager in training

Top Rang “World Best Airline In the World”-Responsible for First Class Cabin and Shower Spa Facilities. Ensuring every First Class passenger has an unique onboard Shower Spa Experience.-Provided excellent customer service to passengers while ensuring they have a comfortable and enjoyable experience.-Delivered personal service to passengers, by being personal and considerate towards passengers and approach each of them based on their individual needs and preferences.-Assisted Purser and First Class crew with other necessary duties on board.

-Responsible for assisting the Front Desk Supervisor in giving all the repeat guests recognition.-Coordinated the VIP arrival process, including arranging all VIP amenities and taking care of special requests, ensured the satisfaction of all VIP guests.-Made sure all the departments were well informed about guests’ arrival and their special needs or requests.

-Greeted check-in passengers and supervised the check-in procedure.-Verified documentation related to passengers departure. Made sure all the documentation is valid for international departures andensured that passengers comply with all the safety and security regulations. -Assisted passengers with locating misplaced luggage.-Performed seat assignments and recognized Frequent Flyers for their loyalty.

-Issued purchase orders via I-Buy and Oracle Systems-Tracked working progress and follow up on reporting to the Project Manager weekly -Controlled and followed up on Material Requests from Engineering.

-Performed check-in and check-out procedures. -Made sure guests are satisfied with their room and upon check-out ensured correct billing.-Assisted guests with requests; and followed up and resolved guest issues and complaints. -Performed administrative tasks.