I am a professional and successful IT service delivery and business manager. I am highly experienced in facilitating the resolution of critical incidents & problems, working closely with consumers, customers and key stakeholders at all levels with a genuine interest in making a positive difference in the lives of others. I have a strong background in IT service delivery management, general business management, sales & marketing, both within insourced and managed service environments. I am ITIL 4 Strategic Leader accredited with a strong focus on working collaboratively with key stakeholders to co-create value through design and delivery of outcome focused services. My experience has provided me with a broad based IT technical knowledge and I practice with a continuous improvement mindset.I am a team player with highly effective time management skills, a calm disposition and an empathetic, logical and disciplined approach to life in general. I possess a developed ability to think strategically with proven business acumen along with extensive facilitation and presentation skills.