Peeyush Thakur Email & Phone Number

Toronto, On, Ca

Southborough, Ma, Us

Manage a few critical clients and grow ServiceNow Services Delivery for the organization.Key Deliverables include:- Manage cross-functional projects and teams- Maintain relationships with senior-level business executives to provide a unique customer experience during the execution of projects.- Run Monthly and Quarterly reviews with internal and external stakeholders- Manage all phases of the project and be able to navigate the cross-functional team- Provide strategic guidance to the customer stakeholders for better usage of ServiceNow - Develop and present the value proposition to the customer as part of the initiative and ongoing collaboration- Ensuring on-time, within-budget delivery- Ensuring the quality of resources aligned with the project- Identify new opportunities and grow the business

Southborough, Ma, Us

Building ServiceNow capabilities within the organization. Supporting Account teams on pursuits, Designing, Architecting, and Consulting engagements related to ServiceNow. Key Deliverables include- Planning to skill upgrade for the team- Providing RFP support to Sales Team - Preparing the Right-First team for implementation and providing support to them

Southborough, Ma, Us

Driving digital transformation for IT. Managing two key portfoliosA) Cloud (AWS and Azure)B) Implementing ServiceNow for the organizationKey sub-projects delivered with ServiceNow are:1. Streamlining new employee on boarding process by bringing automation and connecting all different support functions which come together to give a good Day1 experience for the new joiner.2. Building an asset register for IT team and integrated with 7 different tools to measure and monitor compliance of the asset give to the employee. One single version of truth of Asset inventory for the organization.3. One support tool for the employees based on ServiceNow spreading across IT, Application support, Facility, HR, Finance etc.Key sub-project with Cloud are:1. Optimising the usage of cloud for the organization2. Building a secure cloud infrastructure 3. Reduce the time to fire up a VM for the end user by integration with ServiceNow

Redmond, Washington, Us

As a Technical Account Manager I have to play various roles with the customer depending on the situation:As the single point of contact I look forward to become a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, should something unexpected occur, I work with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with my customers I gain an understanding of my customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by the me to create a Service Delivery Plan ensuring my customers' operational success with Microsoft products. Key initiatives for my role include: Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise Services customers.

Redmond, Washington, Us

A Partner Consultant cultivates the Microsoft Partners relationship by facilitating the delivery of proactive consultative services to support our partner’s needs. My focus was on supporting presales, driving skills transfer, adoption of Microsoft products and solutions, and deployments to help drive the partner business. Primary Responsibility and Tasks: (Co-)Sell: Opportunity support - Assist partners in winning sales by evaluating customer requirements, mapping those needs to the appropriate Microsoft solution(s) and thus helping the partner to determine the best solution for the customer. Providing a solution can involve feature/function mapping, positioning Microsoft solutions and equipping the partner with the best resources available to win the deal. Tools used may include discussion guides, white papers, demonstration toolkits and other tools as made available by the product teams. Partners may be seeking assistance in selling to both new and existing customers as well as migration and competitive scenarios. General questions regarding licensing may also be part of the solution assistance provided. Collaboration with field sales roles (PAM, PTA) and other tele-based sales and service roles (PTC, TPAM) for best case resolution were needed as part of the roleNon-Opportunity Pre-sales Technical support- Provide assistance with configurations, reliability, feature capabilities and comparisons, product demonstrations, scalability, interoperability, and migration in pre-sales situations.- Provide general informational topics regarding proof points, TCO, ROI, cost/value, performance, and licensing.- Architecture Guidance- Deployment Guidance- Solutions Guidance

Redmond, Washington, Us

As part of this role one of the core responsibility is to help my team become a trusted advisor for our partners. I need to give necessary technical and operational guidance to my team to help them design a technical solution for their end customer which would involve usage of MS stack of products.My role also included working with different clusters inside Microsoft so as to increase awareness and hence utilization of partner services by Microsoft partner

Redmond, Washington, Us

As part of my role I assisted Microsoft Certified partners to design, build and sell solutions based on Microsoft products. During the course of interaction with partners I used to help them a) choose the right technology which would meet the customer needsb) design the best possible cost effective solutionc) Provide value-proposition to the partner to position the solution to the customer against competitorsd) if needed, prepare a POC and help partner win the customer confidenceMy primary technical focus area was SQL Server: High Availability, Business Intelligence (BI)

In

At CAG we use to identify, hire, train college hires and then place them to BPOs, KPOsWe also used to deliver Corporate trainings customized to the corporate requirements and club it with e-learing solution.I used to work with our Sales team to design the trainings as needed by our clients and helped them during joint tech-sales calls.During this tenure I also was involved in designing an inhouse CRM application to monitor the issues raised by our e-learning customersI was also involved in designing the architecture for our e-learning solution to be implemented our our field team.

In

Imparted Corporate trainings on MCSE, SCSA, CCNA, SQL , Java, Oracle

In

I joined tata Infotech as a trainer

Mba, International Business

Be, Electronics

Aissce