Peg Bennett Email & Phone Number

Bloomington, Mn

Created and maintained high-level of customer retention for renewal of annual maintenance contracts for manufacturing software company, keeping churn percentages to a minimum while ensuring maintenance revenue for the company remained at 93% of budget or higher. • Ensured high-level customer retention rate of 94% for annual maintenance contracts, effectively managing roughly 1700 accounts in assigned territory • Decreased the company’s churn rates from 6.8% down to 6.1% from a budget of 7%• Unique ability to listen to customers and quickly identify, target and resolve the main issue/problem• Worked closely with account managers to maximize efforts in customer contact and relationship building• Developed system to accurately forecast churn for reporting purposes

St. Louis Park, Mn

MARKETSHARE – St. Louis Park, MN April 2012 – December 2012Marketing ConsultantIdentified and sourced sales prospecting opportunities while building new business relationships with small businesses in various categories – food and dining, home contractors, entertainment, health, and beauty – for this advertising firm.• Networked and generated revenue for both print and digital products• Cultivated relationships with prospective clients to gain insight into each business and creatively design solutions for marketing and advertising goals• Serviced and expanded existing clients of 25 by understanding changing needs and recommending innovative marketing strategies to strengthen the client marketplace presence

Bloomington, Mn

Addressed and resolved customer service issues for this multi-disciplinary healthcare practice, licensed by the boards of Medicine, Pharmacy and Veterinary Medicine• Resolved various issues relating to adverse effects from 11 different product lines• Accurately documented caller information for reporting purposes and analysis

Bloomington, Mn

Successfully handled all aspects of multi-state territory account management for the market-leading educational software company.• Established and grew accounts consistently through demonstrated responsiveness and excellent customer relationships - maintained 90% retention rate yearly for given territory compared to 70% industry standard• Spearheaded marketing campaigns from inception to completion resulting in timely delivery and within established guidelines• Supported and assistant technical staff in solving customer issues in a timely and efficient manner