Peg Dierkers Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati Area, Ky

Strategic program operations management of two program departments delivering a full continuum of homeless services; including 24/7/365 residential operation serving 300 families or 1100 individuals annually and subsidized housing of an additional 300 families, 1200 individuals. Initial consulting engagement as temporary senior leader to develop capacity recommendations for future organization. Position made permanent because of consulting work. Subsequent promotion.• Leading architectural design of 58,000 sq. ft. new building construction as well as revamping of practice protocols due to consolidation of operations from seven buildings into one.• Achieved high scores on Housing program outcomes in community wide competition.• Modernizing operational and administrative functions of the Shelter operation that has quadrupled in size in the last four years.• Assessed the strengths and effectiveness of the operation of the shelter services given future needs, recommended structure and skills to best serve women, children and families coming to shelter.

Cincinnati Area, Ky

Operations and supervisory lead for homeless shelter program; managing five shelter locations serving more than 300 families, including more than 750 children annually.--Expanded shelter capacity by 30%.--Reduced maintenance costs.--Reduced turnover in entry level positions.

Cincinnati Area, Ky

PEG DIERKERS CONSULTING January 2017 to presentPrincipalPerforming nonprofit consultation nationwide while identifying the next long-term professional opportunity. Consulting work includes:• Financial policy manual development• Strategic planning• Supporting organizations with executive leadership transitions• Grant application review and evaluation• Assisting with Human Resource legal complianceBETHANY HOUSE SERVICES, Cincinnati, OH May 1, 2018 to August 20, 2018Interim Shelter Services DirectorPart-time, temporary senior leader to develop capacity recommendations for future organization, assessing effectiveness of the operation, recommending staff structure and skills as well as supporting other enterprise-wide data, community relations and policy projects.BEECH ACRES PARENTING CENTER, Cincinnati, OH December 2017 to February 14, 2018Interim Development Project Manager Contracted to serve as part-time Development team staff including stewarding donors, shepherding major donor cultivation with the CEO, developing a segmented stewardship plan, designing an employee giving campaign and creating orientation materials for the new Development Director.

Harrisburg, Pennsylvania Area

Chief Executive Officer of a statewide membership organization advocating for public policy reforms of social service systems as well as administering $26M funding and quality management for a statewide network of service agencies providing trauma-informed care, shelter, community education and support to victims of domestic violence, including sexual assault. • Initiated planning, programming and fund development on three new strategic priorities: primary prevention, evidenced based services (economic justice & lethality assessment), and a public awareness media campaign.• Led team advocacy resulting in state legislative passage of: significant funding increases in each of four fiscal years, , child custody reform, enhanced strangulation penalties, restrictions on firearms (in process), housing protections, teen dating violence education as well as veto of Castle doctrine expansion legislation.• Implemented several diversity, equity, inclusion and anti-oppression initiatives, including a national grant in partnership with the Women of Color Network.• Led successful defense of hostile takeover attempt. Success included a new 5 year contract with PA state government. Modernized administrative infrastructure of the organization while significantly reducing costs.

Silver Spring, Md

Managed nationwide network of operational service centers supporting delivery of health & wellness, disease management, case management, and utilization management services. Full profit & loss responsibility.• Stabilized performance of a $34 million commercial book of business, retaining more than 87 percent of customers in a turnaround (retained 26 of 30 accounts).• Improved risk-based performance of 440 clinical and administrative employees through data driven performance monitoring, and automating operations.• Implemented three new call centers in different regions of the country; secured new contracts, sited facility and hired staff.• Instituted and chaired division governance mechanisms for information technology and data management functions.

Greater Philadelphia Area

Lead account manager for two public sector products in Pennsylvania (Medicaid and CHIP), including rate negotiations, contract compliance, and positioning for business growth.• Designed strategy on contract negotiations in both the executive and legislative branches of government securing $350 million in annual revenue.• Managed internal quality improvement teams and negotiated remedies with the state customer on encounter data, NCQA accreditation, member outreach, and reporting.

Harrisburg, Pennsylvania Area

Developed healthcare and human services government relations practice within firm. Clients included behavioral health providers, managed care companies, pharmacy companies, skilled nursing facilities, and juvenile justice providers.• Led executive and legislative branch strategy to obtain authorization for long term care managed care. • Produced three policy studies/business case documents examining physician reimbursement, financing of a county government public health entity, and regulation of nurse practitioner scope of practice. • Obtained payment to clients of $500,000 in previously denied claims.

Harrisburg, Pennsylvania Area

Chief executive for an organization of 550 employees operating three statewide product lines, and a $12 billion operating budget. Full leadership responsibility for policy, program design, operation, and profit and loss of managed care, indemnity and long term care health care programs.• Implemented $4 billion dollar managed care program for 1.4 million covered lives. • Successfully negotiated three $700 million federal-state-county intergovernmental fund transfers to finance long term care services.• Led state Medicaid negotiation team for six years, securing three state-wide hospital rate agreements.• Procured $100 million provider payment (IT) system.• Improved member and provider enrollment and benefit authorization performance for indemnity product line.

Harrisburg, Pennsylvania Area

Responsible for policy management in $19 billion organization; including Medicaid, welfare, disabilities, child welfare, child care and cost containment. Served as official-in-charge of the 24,000 employee Department in the Secretary’s absence.• Directed, coordinated and lead policy development and implementation between the Governor’s office and multiple executive agencies to design the program requirements and enabling legislation for major federal-state reforms of welfare, child care, and child welfare.• Co-chaired annual department budget development and related initiative planning across divisions. • Initiated incentives for increased home and community based long term care services, including an overhaul of the payment structure for institutional and skilled nursing care.

Doctor Of Philosophy (Phd), Human Development And Family Studies, General

Master Of Arts - Ma, College Student Counseling And Personnel Services

Bachelor Of Arts (Ba), Communications, Public Relations

College/University Preparatory And Advanced High School/Secondary Diploma Program

Master Of Arts (Ma), Student Counseling And Personnel Services

Master Of Arts - Ma, Student Counseling And Personnel Services