Senior Vice President Customer Success
Current
May 2024 - Present
AeroLeads people directory · profile
Peg Kastner Smith Email & Phone Number
Customer Success leader with a passion to help companies grow and scale their services team.
at
VassarDigital.ai
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success leader with a passion to help companies grow and scale their services team.
Location
Greater Boston, United States, United States
Who is Peg Kastner Smith? Overview
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Quick answer
Peg Kastner Smith is listed as Customer Success leader with a passion to help companies grow and scale their services team. at VassarDigital.ai, based in Greater Boston, United States, United States. AeroLeads shows a matched LinkedIn profile for Peg Kastner Smith.
Peg Kastner Smith previously worked as Senior Vice President Customer Success at Vassardigital.Ai and Senior Vice President Head of Technology Delivery at Jenius Bank. Peg Kastner Smith holds Bs, Computer Science from University Of Vermont.
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VassarDigital.ai
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Profile bio
About Peg Kastner Smith
Services leader with a proven history of driving revenue, profit, reference-able customers and team productivity gains. Specialized in growing start-up services teams from small scale to profitable customer success driven organizations.
Listed skills include Enterprise Software, Professional Services, Consulting, Saas, and 46 others.
Current workplace
Peg Kastner Smith's current company
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9 roles · 29 years
Peg Kastner Smith work experience
A career timeline built from the work history available for this profile.
Senior Vice President Head Of Technology Delivery
Aug 2021 - May 2024
Principal
Ks Consulting Services
- Contract program management to CPG industry.- Contract program management to FIS Global. Lead programs to implement and convert digital banks to Modern Banking Platform.
Oct 2017 - Aug 2021
Vice President Professional Services & Customer Success
The Yacobian Group
- The Yacobian Group offers a retail solution designed to help retailers manage and grow in-store sales.
- Responsible for building Customer Success team and processes to support the company’s go to market SaaS cloud-based strategy.
- Built methodology, tools & processes for customer onboarding.
- Responsible for on boarding new clients, consulting projects for existing clients, and overall client relationships.
Feb 2016 - Sep 2017
Vice President Client Services
- Responsible for Global Customer Success, Professional Services and Support organizations, including Europe and Asia operations.
- Partnered with Sales team to grow business driving 10x revenue growth. Scaled organization through rapid profitable growth.
- Focused organization on customer success to grow customers from pilot to rollout to ongoing value, which contributed to significant revenue growth.
- Expanded referencable customer base.
- Established standard implementation methodology and project management processes to cover enterprise implementations, quick start pilots, and partner led engagements. Implementation approach resulted in right-priced.
- Ensured consistent Professional Services best practices throughout the team by establishing standards, policies and procedures, and implementing peer reviews throughout the implementation process.
Apr 2007 - Jan 2016
Director Service Planning
Responsible for Service Planning, our overall mission was to prepare the Service organization for new products and to help the Service organization be more effective and efficient in implementing and supporting our products.
2003 - 2007
~4 yrs
Director Professional Services
TempoSoft was a provider of retail scheduling and Time and Attendance Solutions. They were headquartered in Paris France, and expanding into the US market. I lead the US Professional Services team, with a focus on building right sized methodology and process, hiring and building the skills within the team, and moving the customers from beta test into live.
2002 - 2003
~1 yr
Vice President Professional Services
Interlynx Technologies
Interlynx Technologies was a provider of Human Resource self service web and interactive voice response software. Lead the Professional Services and Support organization with a focus on client success, profit and process/team growth. Lead the organization from the first beta client for our web solution to full scale Professional Services team.
1998 - 2001
~3 yrs
Consulting Director New York Region (Via Acquisistion Of Isi)
Responsible for the implementation of CGI USA's first full outsourcing contract worth $12 million. Project included the implementation of an information technology infrastructure, the implementation of fully integrated insurance policy processing system, and the development of Web based application for insurance agents and brokers.
1997 - 1998
~1 yr
3 education records
Peg Kastner Smith education
Bs, Computer Science
University Of Vermont
Mba
Babson F.W. Olin Graduate School Of Business
Master'S Degree, Business Administration And Management, General
Babson F.W. Olin Graduate School Of Business
FAQ
Frequently asked questions about Peg Kastner Smith
Quick answers generated from the profile data available on this page.
What company does Peg Kastner Smith work for?
Peg Kastner Smith works for VassarDigital.ai.
What is Peg Kastner Smith's role at VassarDigital.ai?
Peg Kastner Smith is listed as Customer Success leader with a passion to help companies grow and scale their services team. at VassarDigital.ai.
Where is Peg Kastner Smith based?
Peg Kastner Smith is based in Greater Boston, United States, United States while working with VassarDigital.ai.
What companies has Peg Kastner Smith worked for?
Peg Kastner Smith has worked for Vassardigital.Ai, Jenius Bank, Ks Consulting Services, The Yacobian Group, and Oat Systems.
How can I contact Peg Kastner Smith?
You can use AeroLeads to view verified contact signals for Peg Kastner Smith at VassarDigital.ai, including work email, phone, and LinkedIn data when available.
What schools did Peg Kastner Smith attend?
Peg Kastner Smith holds Bs, Computer Science from University Of Vermont.
What skills is Peg Kastner Smith known for?
Peg Kastner Smith is listed with skills including Enterprise Software, Professional Services, Consulting, Saas, Cloud Computing, Product Management, Agile Methodologies, and Integration.
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