❖ Responsible for the intake and processing of all new clients, including application submission, progress tracking, account reconciliations and transfers, and document control.❖ Oversee all business operations. Responsible for account management, invoicing, making sure all RMDs are on schedule, improving office processes and production reports/analysis.❖ Builds and maintains operational efficiency, ensuring long-term development goals are achieved and processes are continually improved.❖ Ensure clients receive the highest level of service. ❖ Handle and resolve client concerns in a timely and professional manner.

❖ Provided knowledgeable real estate services with honesty and integrity to clients buying, selling, or renting a home❖ Responsible for accuracy of contracts and conveying information between all parties involved in transaction❖ Accountable for timely process of contracts and submission of disclosures for the close of escrow❖ Assessed property’s condition, advertising, offer advice to clients, and liaising between two parties in effective fashion❖ Utilized different marketing strategies, social media, cold calling and distributed flyers to advertise and attract clients❖ Participated in various Meet-Up groups outside of the industry to source new prospective buyers and sellers❖ Supported clients through the closing process and beyond

❖ Provided knowledgeable real estate services with honesty and integrity to clients buying, selling, or renting a home❖ Responsible for accuracy of contracts and conveying information between all parties involved in transaction❖ Accountable for timely process of contracts and submission of disclosures for the close of escrow❖ Assessed property’s condition, advertising, offer advice to clients, and liaising between two parties in effective fashion❖ Utilized different marketing strategies, social media, cold calling and distributed flyers to advertise and attract clients❖ Participated in various Meet-Up groups outside of the industry to source new prospective buyers and sellers❖ Supported clients through the closing process and beyond

❖ Obtained, prepared, verified all required loan documentation to ensure loan package was completed in a timely, lawful fashion to achieve smooth, on-time closure❖ Researched applicant credit status and financial position to complete clients qualification status❖ Completed loan contracts and ensured clients are kept informed of rules and requirements❖ Submitted files to designated Underwriter and followed up to the end of process for final decisions❖ Complied with all laws, regulations and requirements❖ Accomplished at office administrative work utilizing independent judgment, decision making in a tactful manner

❖ Accommodated clients with outstanding Customer Service ❖ Provided the following DMV Services for Members:➢ Vehicle Transfer of Ownership from Out of State to CA ➢ Registration Renewal for Personal Vehicles➢ Replacement and/or Personalized License Plates➢ Disabled Person Parking Placards and License Plates❖ Created TripTiks, travel guides for enjoyable travel experience ❖ Retained existing memberships and enlisted new ones❖ Completed Opening and Closing procedures which included Cashier Balancing❖ Provided Notary Service as a California Licensed Notary

❖ Taught English as second language to adults and children❖ implemented translation from Farsi to English for different companies❖ Provided creative writing and editing services for clients which included: web content, flyers, brochures, Personal Statement and etc.

❖ Required the use of judgment and the interpretation of policies, rules, procedures and ordinances❖ Produced meeting agendas and client presentations using PowerPoint, Photoshop, Excel, Publisher and Word programs❖ Managed and monitored daily activities of employees and operations❖ Reported directly to the chief executive officer❖ Provided the general management, policy-making and strategic planning and assistance in ensuring that high quality, responsive administrative support was provided to all departments

❖ Provided HR and Administrative duties in support of the Sales Division of the West Region❖ Accountable for 6 Account Executives and 5 Pre-Sales Product Consultants in the Southern California, Nevada and Arizona territories and Monitored all employee expenses, workshops and other training and travel schedules❖ Produced meeting agendas and client presentations using PowerPoint, Photoshop, Excel, Publisher and Word programs

❖ Completed special projects and events by organizing, coordinating and executing the most successful fundraising events throughout Orange County; ie: AHA 5K and 10K Runs, GALA events and many more❖ Planned, arranged, and provided information packages to City staff, other organizations, and the public❖ Required the use of judgment and the interpretation of policies, rules, procedures and ordinances❖ Produced meeting agendas and client presentations using PowerPoint, Photoshop, Excel, Publisher and Word programs❖ Provided variety of office administrative, secretarial and clerical support to the department head and related management, professional and supervisory staff

❖ Planned and conducted new employee orientation❖ Administered compensation and benefits❖ Developed and administered HR policies and procedures❖ Implemented and monitored performance management system❖ Identified and managed training and development needs for employees❖ Monitored and managed Purchase Orders and accounts receivable❖ Planned and completed travel arrangements and organization of all Manager's Meetings