Peg Daly work email
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With decades of professional experience, my expertise lies in maximizing IT service management and operations, particularly with the ServiceNow platform at Gartner. My mission is to align technology services with our most critical business priorities, fostering a culture of innovation and efficiency. I bring a diverse perspective to my role, underpinned by a commitment to customer satisfaction and process improvement, which resonates with Gartner's ethos of delivering actionable, objective insight to executives and their teams.Since April 2022, I have led the charge as Director, providing product vision, managing development, and forging strong partnerships to enhance our ServiceNow capabilities. I prioritize a collaborative approach, facilitating conversations to ensure alignment and empower stakeholders. My certifications as a ScrumMaster® and Scrum Product Owner underscore my competency in agile methodologies, which I leverage to drive our product roadmap and deliver solutions that propel our business forward.
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DirectorGartner Apr 2022 - PresentStamford, Ct, UsMaximize the value of the ServiceNow platform, specifically ITSM and ITOM (CMDB, Discovery, and Service Mapping), based on our most critical business priorities. Provide product vision and roadmap, oversee development, collaborate with stakeholders, prioritize product backlog, facilitate workshops and trainings, build and nurture relationships with ServiceNow partners. -
ManagerGartner Jun 2018 - Apr 2022Stamford, Ct, UsMember of the ServiceNow implementation team. Managed development team and provided support and training to service providers.
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Regional Manager, Worldwide Technical SupportGartner Jul 2010 - Jun 2018Stamford, Ct, UsManaged day-to-day operations for Worldwide Technical Support in corporate headquarters. Managed team responsible for laptop builds, executive support, meeting support, and end user support for laptops, mobile devices, and printers.
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It ContractorExcel Partners, Inc. Mar 2010 - Jul 2010Norwalk, Ct, UsShort-term project work for Gartner. Built and deployed laptops for new employees; built laptops and transferred data for laptop upgrades; wrote process documentation. -
Donor Relations & Stewardship AdministratorBuildon Sep 2007 - Dec 2008Stamford, Connecticut, UsCreative, resourceful, and hands-on team player who supported the Development and Communications teams as well as the CEO and COO. Served as primary contact for donors traveling overseas to build schools, assisted with paperwork, travel requirements, and reports. Central point of contact for all Ambassador Treks. Primary liaison between the Development team and the International Programs team as well as between IT and the organization. Key team member for special fund raising events such as Gala and Golf events, including managing the silent auctions. -
It ManagerJarden Corporation May 2005 - Mar 2007Boca Raton, Fl, UsNetwork administration and user support for corporate headquarters. User community consisted of CEO, direct reports, Finance team, and administrative staff Provided desktop and infrastructure support. Hands-on experience with BlackBerry, Microsoft Exchange, documentation, and day-to-day infrastructure and user support. -
Assistant Vice President Of ItZurich Insurance Company Ltd Nov 1993 - Nov 2004Zurich, Zurich, ChGlobal Messaging & Collaboration team member. Managed global projects projects, including business continuity, disaster recovery, server consolidation, global messaging services, and web services. Created policies and procedures for messaging infrastructure in USA. Provided guidance to other IT teams as needed, including remote computing and training curricula. Held positions with increasing level of responsibility from 1993 to 2004 within Zurich Reinsurance Center, Zurich Reinsurance, and Converium. -
Application DeveloperAvon Products Sep 1990 - Nov 1993Northampton, GbDeveloped and supported billing and invoicing applications. -
Application DeveloperPitney Bowes Nov 1988 - Sep 1990Stamford, Ct, UsDeveloped and supported telemarketing campaign applications. -
Application DeveloperThe Bank Of New York Oct 1986 - Nov 1988New York, Ny, UsDeveloped and supported customer account applications.
Peg Daly Skills
Peg Daly Education Details
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American Intercontinental UniversityInformation Technology -
Iona UniversityComputer Science
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Sacred Heart University
Frequently Asked Questions about Peg Daly
What company does Peg Daly work for?
Peg Daly works for Gartner
What is Peg Daly's role at the current company?
Peg Daly's current role is Director @ Gartner | ServiceNow Platform.
What is Peg Daly's email address?
Peg Daly's email address is pe****@****hoo.com
What is Peg Daly's direct phone number?
Peg Daly's direct phone number is +120352*****
What schools did Peg Daly attend?
Peg Daly attended American Intercontinental University, Iona University, Sacred Heart University.
What are some of Peg Daly's interests?
Peg Daly has interest in Children, Documentation, Project Management, Environment, Education, End User Support, It Management, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Peg Daly known for?
Peg Daly has skills like Integration, Project Management, Disaster Recovery, Business Process, It Strategy, It Management, Change Management, Process Improvement, Management, It Service Management, Customer Focused, Networking.
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