Customer Service Associate
Atlanta Georgia
Performed duties of Customer Service Lead in absence of Customer Service Lead, planned and coordinated workflow to assure jobs were completed by priority and due date. Assured work procedures were being followed. Trained new customer service associates and cross trained employees on customer service process. Identified and established policy and procedures on training needs. Participated on team which developed new ways to meet customer needs and improve the department. Assured that job-related instructions were provided to customer service associates. Created and managed customer ledgers in SAP database and Excel spreadsheet. Performed accounting functions such as posting account information, balancing and reconciling customer's accounts. Set up and managed customer ledgers. Perform audits on documents which includes reviewing all source documents to insure that company requirements were met, amounts were correct and funds were available for payment. Prepared financial reports for customers and management staff. Prepared chart and status report of employees metrics to management. Processed and issued purchase orders for the purchasing of equipment, supplies, and for repairs of commercial, government and private aircraft. Collected and organized bid information for the purchasing of equipment, supplies, and repairs. Reviewed bids and made awards according to established guidelines such as, negotiating prices, and collecting data of vendor history. Communicated with internal and external customers via phone, fax, email, and in person. Treated customers with respect, courtesy, and provided accurate information.
