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Results-driven, solutions-focused executive with a proven track record of solving complex problems. Excels at collaboration and consensus building to drive solutions. Demonstrated ability to bridge the gap between business and technical needs. Core expertise in communications and marketing, process improvement, business operations, program and vendor management.- 20+ years of progressive Management experience Program/Project Management, Solution Development and Rollout, Process Improvement, and Operational Excellence- Strong eCommerce and Financial Services industry background- Demonstrated ability to set strategic vision and evolve to implementation through a combination of technical discipline and business acumen - Proven track record of creating product strategies and delivering them to the market through sound project management and execution discipline- Uncompromising commitment to delivery with intelligent risk taking - Operates with a bias for action and partnering to make it strategically and economically successful- Excels at collaboration Areas focus/Specialties: Client/Vender management, Operational Management, Strategy, Product/Project management, solution development and rollout
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Senior Director Technology, Chief Of StaffCapital One Aug 2022 - PresentMclean, Va, Us -
Senior Director, Technology Enterprise Data & Risk TechCapital One Feb 2020 - Sep 2022Mclean, Va, Us -
Director, Technology - Card And Small Business BankCapital One Aug 2018 - Feb 2020Mclean, Va, Us -
Director, Technology - Business Operations & StrategyCapital One Oct 2017 - Aug 2018Mclean, Va, Us -
Director, Enterprise Risk ManagementFannie Mae Feb 2016 - Oct 2017Washington, District Of Columbia, Us -
Director, Operations & Technology; CosFannie Mae Jun 2011 - Feb 2016Washington, District Of Columbia, UsLeader in the Operations and Technology division, with proven track record of successful delivery Hosting/Engineering Strategy & Execution: Oversee strategy and roadmap with specific delivery responsibility for Data Center Optimization and Transformation program. Multi-year program to move and close existing data centers, transition to Cloud and address security and technology infrastructure needs.Director, Office of the CIO (2013- November 2015): Responsibility for Strategy and Planning office of the office of the CIO and previously Enterprise Shared Services. Act as Chief of Staff. Responsible for the Program and Business Management offices, Demand Management for 30+ Core ITIL Services, Workforce strategy, and Financial Management. Build out the technology strategy framework, metrics, reporting.Director, Technology Execution & Delivery: Responsible for leading a portfolio of applications in Capital Markets Committing and Pricing. Directed the effort for multi-year, multi-phased approach to bring new business & technology architecture to the portfolio while maintaining safety & soundness.KEY ACHIEVEMENTS- President, Women Employee Resources Group- Directed a multi-phase migration to a ITIL services model, including development of initial service catalog& pipeline management tool & demand intake process- Establish Project Management Office; managed ~280 concurrent projects; restructured the office resulting in a decrease of 30%- Developed marketing communications plan & drove successful branding through multiple vehicles- Managed 200+m budget within 1% of Forecast; Drove a 35m reduction in cost -
Managing PrincipalCapco Aug 2009 - Jun 2011London, Uk, GbFinancial services worldwide consulting organization, with North American operations headquartered in New York. Member of the leadership team in the banking practice, specializing in lending services consulting, particularly loan life-cycle, automation, and program/project management. Needs/opportunity analysis with prospective client Business Development Delivery/Engagement management RecruitingKEY ACHIEVEMENTS Designed and implemented new system and process for financial operations that would calculate the fair value of the loan on Day 1. Responsible for team of analysts doing business requirements, design and testing. Successfully deployed solution to production on time and within budget. Led the technology-based Program Office for multiple large scale cross-division initiative, involving over 60 software systems that spans multiple divisions; developed and implemented program governance framework, change management, issue/risk management, standardized reporting, budgeting/forecasting and strategic analysis. Collaborated with business stakeholders to provide senior management with transparency for active decision making. Successfully managed 20+ team members in both project delivery and financial management, deployed to various projects within client organization. Conducted assessment of Corporate PMO organization, processes and reporting relative to leading practices and current level of maturity. Provided recommendations for enhancement and future state direction. Initiated over $5m in new business within first six months -
ManagerBearingpoint (Aquired By Pwc) Jan 2009 - Aug 2009Amsterdam, NlPart of the Financial Services practice focused on a wide range of consulting assignments covering business and information services strategies, product management, and solution design and development. Needs/opportunity analysis with prospective client Business Development Contract negotiations and project implementation Engagement managementKEY ACHIEVEMENTS Engagement manager for project with mid-tier financial institution. Charged with creation and implementation of a retail and mortgage loss mitigation department. Created and delivered vendor assessments, future state process flow, technology requirements, training of team and implementation. Revenue of 500k. Managed process reengineering engagement for Default Management organization, including early and late state collections and implementing of updated technology, including dialer -
Managing DirectorChainbridge Consulting Jun 2008 - Jan 2009Independent Consulting to Financial Services market
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Director, Strategic SolutionsFirst American Corporation Dec 2006 - May 2008Santa Ana, Ca, UsPart of executive team of a newly formed Business Development and Professional Services group focused on technology based solutions for the largest 10 lenders – banks and investment banks – in the country- Needs/opportunity analysis with C Level executives- Solution design – technology, channel and product strategy, and rollout considerations- Contract negotiations and project implementationKEY ACHIEVEMENTS- 5 of top 10 lenders in production or development/implementation stage by May 2008 - Networked and collaborated with independent operating companies to successfully string together combinations of technology, products, analytics, and services to meet customer requirements- Developed business and technical product strategy for long term planning, leveraging industry/subject matter expertise to guide strategy and solution design planning efforts- Identify and analyze solution alternatives, develop cost-benefit models and prepare business cases for change -
Senior Manager, Strategic ImplementationFannie Mae Oct 1998 - Dec 2006Washington, District Of Columbia, Us- Effectively set vision and strategy for multiple B2B technology products, resulting in increased customer satisfaction and significant volume. - Consulted with lender partners to ensure success of solution. - Oversaw product marketing, design and implementations. -Created and maintained effective partnerships to ensure product success. -
Product ManagerHarland Financial Solutions/Interlinq Software 1991 - 1998
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Product ManagerInterlinq Software Now Harland 1991 - 1998
Peggy Baker Skills
Peggy Baker Education Details
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Washington State UniversityEnglish & Education -
Washington State UniversityEducation
Frequently Asked Questions about Peggy Baker
What company does Peggy Baker work for?
Peggy Baker works for Capital One
What is Peggy Baker's role at the current company?
Peggy Baker's current role is Senior Director, Technology; Chief of Staff.
What is Peggy Baker's email address?
Peggy Baker's email address is pe****@****mae.com
What is Peggy Baker's direct phone number?
Peggy Baker's direct phone number is +120275*****
What schools did Peggy Baker attend?
Peggy Baker attended Washington State University, Washington State University.
What skills is Peggy Baker known for?
Peggy Baker has skills like Crm, Product Management, Solution Selling, Product Marketing, Business Development, Vendor Management, Mortgage Lending, Analytics, Risk Management, Executive Management, Portfolio Management, Business Intelligence.
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