Senior Consultant Project Manager with responsibility for leading major process improvement initiatives in a large hospital environment. Lead cross functional teams consisting of with Administrative Directors, physicians, clinical and operational management and subject matter experts to surface opportunities and risks. Perform root cause analysis, utilize creative problem solving techniques, design and implement test of change processes, achieve targeted performance objectives, and work to continuously improve processes and results.

Certified Six Sigma Project Manager engaged in leading cross-functional and regional teams to innovate and update systems, tools and processes to support Healthcare Exchanges (HIX) and other business critical programs. Innovate and implement strategies and solutions to deliver continuous improvement in terms of productivity, efficiency, quality/audit results, financial/budgetary impacts and customer/provider satisfaction. Project goals and objectives are achieved with a results-oriented approach, attention to detail, focused task and timeline management, delegation and resource management, and detailed project plan documentationProvide presentations, scorecards and other various reports to VPs and other senior leadership, managers and staff personnel, with high level and/or detailed information suited to the audience.

Six Sigma Project Management: Led cross-functional teams in short and long range projects focused on root cause analysis, data analysis, pilots and solution assessments, training and implementation, and sustainable control plans.Areas of Project Experience: Clinical laboratory processes, Anatomic Pathology, Patient Service Centers, Customer Service/Call Center, Billing, Human Resources, Regulatory Compliance/Audits and Logistics. Statistical and Financial Analysis: Utilized Excel and statistical programs to identify trends, set thresholds and targets, evaluate and optimize throughput, establish quality metrics and calculate cost/benefit impacts.Process Improvement Implementation: Develop, promote and lead business change programs to attain company objectives, with a focus on continuous improvement.

Conducted Six Sigma Black Belt projects and mentored Green Belts primarily in the support areas of Claims Processing and Customer Service. Performed extensive analyses on survey data, provided executive reports and recommendations for service improvements, established performance metrics, and deployed a new project management program.

Partnered with and supported the Chairman and Vice Presidents in executing profitability initiatives to benefit all business areas. Exceeded all performance and savings goals, and set new benchmark standards annually. Utilized Six Sigma tools and methodologies in managing project teams to streamline processes and reduce expense.