- Managed projects and ensure timelines, budget and quality are meeting clients’ expectations- Coached and developed project management skills within my team by creating continuous learning sessions and team building exercises, creating a positive and healthy work environment and enabling them to contribute to the field department objectives and meet the goals - Earned a reputation for dedication, flexibility and adapting to changing priorities while maintaining impeccable level of… Show more - Managed projects and ensure timelines, budget and quality are meeting clients’ expectations- Coached and developed project management skills within my team by creating continuous learning sessions and team building exercises, creating a positive and healthy work environment and enabling them to contribute to the field department objectives and meet the goals - Earned a reputation for dedication, flexibility and adapting to changing priorities while maintaining impeccable level of service to clients- Documented/published and maintained all the department processes into one manual used for training purposes which results in consistency in training and better compliance- Developed and maintain a network of trusted data-providers - Maintained industry knowledge by attending webinars and reading white papers, enabling me to provide guidance to internal teams and help them follow the industry best practices and concepts- Used data collection system and tools for reporting and monitoring basic data collection results Show less

- Built credibility, established rapport, and maintained communication with stakeholders at multiple levels by providing regular status updates.- Produced outstanding results on a key project by identifying project risks and mitigation plans that resulted in the client saving $50,000, keeping the project on budget.- Earned a reputation for dedication, flexibility and positive work ethic during the transition from Ipsos ASI to Ipsos Reid by learning new processes and adapting to changing… Show more - Built credibility, established rapport, and maintained communication with stakeholders at multiple levels by providing regular status updates.- Produced outstanding results on a key project by identifying project risks and mitigation plans that resulted in the client saving $50,000, keeping the project on budget.- Earned a reputation for dedication, flexibility and positive work ethic during the transition from Ipsos ASI to Ipsos Reid by learning new processes and adapting to changing priorities in a very short period of time while maintaining the same level of service to clients.- Took the lead on process documentation for a customized 3-year tracker, resulting in more efficient project management and easier performance follow-up.- Fostered customer loyalty with one US key account by ensuring internal clients fully understood our services and how we could help them better meet their client's expectations; this resulted in increased customer satisfaction and smooth launch of 2 new projects.As Interim Manager (maternity leave replacementNov 07-Nov08):- Reporting to the Operations Vice-President in Winnipeg, supervised the Toronto Project Management team of up to 3 Project Managers, including performance and billability management. - Ensured project issues were resolved in timely and cost effective manner by providing support to my team by ensuring continuous on-the-job-coaching and escalation to management as necessary.- Significantly improved the department relations with our Quebec internal client team through process and critical path training in both French and English. - Reached the goal of having the Toronto and Winnipeg PM teams merged into one PM department with consistent structure and more fluid group dynamics by working closely with the Winnipeg PM Manager. Show less

- Successfully managed multiple projects (mainly FMCG/CPG industry) simultaneously within budget and timelines from project assignment to data delivery.- Took part in the identification of the company's needs in terms of CRM software and played an important role in the implementation and training on the new software as a member of the CRM committee. This resulted in a better follow up of the proposals sent to potential clients and better vision of future business opportunities.-… Show more - Successfully managed multiple projects (mainly FMCG/CPG industry) simultaneously within budget and timelines from project assignment to data delivery.- Took part in the identification of the company's needs in terms of CRM software and played an important role in the implementation and training on the new software as a member of the CRM committee. This resulted in a better follow up of the proposals sent to potential clients and better vision of future business opportunities.- Presented research results to the clients. - Wrote and edited research proposals (RFP) for quantitative projects.- Motivated teams in field resulting in interviewers being more involved and productive.- Translated diverse material in English and French. Show less

- Prepared short marketing reports outlining sales analysis and customers' needs as a support of the Holiday Season sales strategy.- Created original and unique gift baskets for the Holiday Season resulting in a substantial increase of sales.- Initiated and wrote wrapping/packaging instructions booklets for mail orders and trained a staff of 12 which significantly increased efficiency in the warehouse and in stores and ensured consistency in product presentation.- Achieved sales… Show more - Prepared short marketing reports outlining sales analysis and customers' needs as a support of the Holiday Season sales strategy.- Created original and unique gift baskets for the Holiday Season resulting in a substantial increase of sales.- Initiated and wrote wrapping/packaging instructions booklets for mail orders and trained a staff of 12 which significantly increased efficiency in the warehouse and in stores and ensured consistency in product presentation.- Achieved sales goals consistently by using creative sales techniques. Show less

Analyzed the Canadian market for a Tunisian company that wanted to enter this market and proposed several alternatives to enable the company to export its products to the Canadian market in the best conditions