Supporting operation request from partners and financial platform users, assisting anti-fraud and money laundering-related investigations, handling second level troubleshooting in identification and verification TAN code delivery and escalations from partners, supporting the implementation and improvement of procedures in Customer Care team

Fractal offers ID and payment solutions with a focus on compliance and usability for the Web 3.0. Our Fractal ID solution offers an onboarding process for financial tech companies including crowdfunding, exchanges and digital banking service providers. Fractal ensures a secure data environment and a smooth onboarding process for its clients. The bundled payment and identity software solution Fractal Launchpad is used for the issuance of blockchain-based tokens.-Taking care of customer’s inquiries;-GDPR reconciliation/deletion requests;-Supporting the Operations manager in vendor coordination & reporting-Assisting in KYC/AML screenings

As a key account manager in Restaurant Operation Team, I am responsible for supporting the growth of our business partners and resolve technical issues from them. I have solid negotiation skill, organization skill and strong sales and marketing sense which help our restaurant partners to achieve our KPI . Thanks to my multi-tasking and multi-language skills, I manage to handle escalation cases (especially Chinese Business Partners) from the Customer Care Team and assist the Sales Team to achieve monthly sales target by signing up new business partner, selling premium placement, change of ownership and menu printing.

As a customer relationship officer for a French luxury brand "Christian Dior", I used to handle complaints and inquiries from Asian customers (China, Hong Kong, Taiwan, Macau and Singapore). Thanks to my multi-language skills, luxury product knowledge and problem-solving skills, I managed to handle the requests from extremely demanding luxury products end-user. As a recognization from the company, I kept achieving our monthly performance target and continuously received the monthly bonus.

Sales & marketing for electronics product on online retail platforms such as Amazon, eBay and Rakuten. Products sourcing and analysis, rewieing and customer support analysis.

Fine jewelry wholesaler and manufacturer based in Hong Kong, exporting to the US, South America and European market. Supporting regular overseas trading exhibitions and following up clients' order.