- Conducted market research to understand current trends to develop new drinks.- Ensured the store complied with health and safety regulations and food handling guidelines.- Trained and led the team to meet sales targets and food safety behaviours .- Optimized customer experience to build and strengthen relationships with customers.

- Providing customer with relevant postal and shipping, sale and financial transactions services.- Conducting identity services interviews of passport, working with children check, tax file number and land title. - Handling requests from head office such as operational updates, compliance and audits, transfer and return parcels and promotional activities.- Assisting and performing administrative duties such as stocktaking and record maintenance.

- Conducted internal GMP, quality audits and quarantine.- Completed lab tests for defect products and weight tests for finished products.- Draft, implemented and continuously improved on GMP, WHS policies and SOPs.- Provided suitable training for machine operators and forklift drivers in WHS and food safety behaviours. - Assisted QA manager to execute Kaizen project to continuously improve production.