Peggy Burger Email & Phone Number

Pickering, On, Ca

Toronto, Canada Area

Markham, On

-provided complete order management, release optimization and general comprehensive servicing to Golf Division accounts and others as needed - including order entry, return authorizations,shortages and deliveries-actively reviewed open orders and answered product knowledge questions-supported in/outbound call activity with a customer centric view by providing best in class service with established telephone metrics-drove resolution of account issues through problem solving and collaboration with other departments ensuring proactive approach by regular contact and follow up-contributed to monthly target by providing information to stakeholders through reporting and analysis to ensure product flow and resolution -provided support to B2B site-assisted online consumers with web site navigation, order tracking, product inquiries and complaints-processed Ecommerce returns and consumer returns as backup when needed

Markham, Ontario

-reporting directly to Managing Director, coordinated and scheduled Management calendars and handled day to day office administration-maintained the HR SAP system and maintained an accurate record of staff vacation and absences all within keeping of Employment Standards and the Privacy Act-facilitated in the coordination of all events, meetings, workshops, lunches and other special events timely adhering to set budget-researched and booked flights and hotels for staff ensuring the best itineraries and costs were met-oversaw and maintained all transaction process efficiencies with focus on policy compliance, order release optimization and comprehensive customer service-drove to ensure both individual and department targets were met while communicating departmental KPI's to Commercial Manager-provided complete order management, release optimization and general comprehensive servicing to Golf Division accounts and others as needed-supported in/outbound call activity as a customer advocate while providing comprehensive, accurate and timely follow through with a parallel focus on selling whenever possible-provided comprehensive support for relevant sales people, both internal and external, through proactive communication on order status, shipping status and customer related matters

Markham, Ontario

-reporting directly to the Managing Director, coordinated and scheduled all Management calendars and handled day to day administration-maintained control of office administration and purchased all office requirements including stationary, business cards, and supplies ensuring all printing was accurate and performed within company standards, logo, colour and design-reviewed office work flow and made sure it worked in an efficient and professional manner-planned national sales conferences, office events, dinners, staff meetings and other events in an organized and timely manner and within budget-ensured air and hotel arrangements were made for staff and visitors ensuring the best itineraries and costs-worked with department Managers to create job profiles and job descriptions for all employees-reviewed and revised company policies and procedures-set up and maintained records of all company personnel

Markham, Ontario

Toronto, Canada Area

-worked closely with composers and publishers within the television/film area to ensure all works were completed, submitted and registered and agreements entered-coordinated with other departments to confirm and queries and adjustments-received and processed advance requests-attended member and industry events-assisted with other duties as needed