Senior Telecommunications Specialist
CurrentSystem Administration, Configuration, Operation, Maintenance, Upgrades, Deployment .All associated application support and management:Cisco Unified Communications Manager, (CUCM)Unified Communications Contact Center Express (UCCX) Cisco SocialMinerCisco Unity ConnectionCisco Prime License Manager Cisco Webex - CWMSCisco Unified PresenceCisco Emergency Responder, (CER)Cisco VoIP Telephones and VG's CUBE Cisco Unified Border ElementVCS ExpresswayUCS InformacastNuance RealspeakNuance Vocalizer ISI Call AccountingCistera Valcom IP-6000Support Genesys IVRProject Management and deployment:Deployment of Call Center agents from office to home.Conversion to SIP: Planning, implementation.MOE infrastructure planning and deployment with vendor.Software applications evaluation, planning, installation and deployment.Vendor ManagementTelecom and Data Carrier provisioning, billing and troubleshooting on all related services including PRI and SIPPrevious experience with PSTN, SS7, inside and outside plant