Peggy Ford Email and Phone Number

As a contractor, provide Receptionist duties by answering incoming calls. Provide caller support using Worklio to locate an employee for the caller and transfer to the appropriate payroll specialist. Ensure the mail is scanned and entered in Workflow where it is forwarded to the appropriate supporting department adhering to the paperless environment. Using a postage machine, postmark all envelopes from payroll. Deadlines are required for the external mail pick-up. Mail includes letters, checks, certified, certificate, and priority mailing. Each piece of mail is worked through its own process. Securely open and lock doors for the day. Ensure the reception area is ready for client visits. Available as a gate keeper for guests and clients who pick up their payroll from the front desk.When available, work employee verification requests online through Workflow. Run reports for clients giving them details on their accounts. Rapidcards credit card are assigned to employees and after they have verified the card I register their card so they can use it.

• Assist the Vice President and Controller with Executive Assistant Responsibilities as previously noted in other roles. Ensure a balanced workday with calendar maintenance. In sequential order, schedule monthly close meetings from VP’s calendar. Businesses will conference in to report their financials at their scheduled time. Due to growth and promotion, supported for the following senior leaders with their workday activities. Deliver expense diary support by reconciling outstanding balances, soliciting supervisor approval, and obtaining lost receipts from vendors. Research and reconcile discrepancies for expenses.Plan the National Vice President, Managed Care Ops for Care Delivery’s calendar confirming a balanced workday.Provide for the Chief Financial Officer - Care Delivery, East Region with calendar preservation using Optum Outlook and ProHealth Outlook to ensure both calendars match. Coordinate travel to Minneapolis.Support the Chief Financial Officer – Care Services with calendar maintenance and travel.Secure the Vice President of HCE and Analytics with calendar maintenance and travel. Strategize with the Vice President of General Management for Calendar maintenance and travel. Back-up support for the EA for the Executive Vice President of OptumHealth Actuarial & HCE.

• Provide for the VP of Product Development with calendaring and travel. Event planning for monthly two-day on-site meetings in Minneapolis. All-inclusive meeting preparations including, assembling meeting materials and dinner reservations. Provide creative outlet materials for a Provide expense diary support by reconciling outstanding balances, soliciting supervisor approval, and obtaining lost receipts from vendors. Research and reconcile discrepancies for expenses.

Designated OGS Global Travel Coordinator, providing support to team traveling offshore with approvals, flight options, hotel, and transportation that arrival times align with business need. Coordinate offshore travel logistics using specific contacts, constant follow-up to make certain details are finalized. Certify US travelers to India are Visa and Passport compliant. Coach and educate new travelers on immunizations and set expectations for travel.Proactively anticipat the needs of OGS leadership visiting the US nationwide for onshore. Check to see traveler has what they need regarding hotel, office, conference rooms, transportation, and dining reservations. Provide 24/7 support for OGS leaders as needed. Schedule meetings with designated attendees to include necessary phone or WebEx information. Monitor attendee responses alerting host in the event there are declines or conflicts. Attention to international time required.Using Concur, book domestic travel as given by traveler. Coordinated aspects of onsite all-day meeting to include, travel and logistics, compiling agenda, maps, and handouts. Secure conference space that is appropriate for meeting, AV is working and setup complete. Concentrate on meal planning and catering, confirming special needs are addressed. Select appropriate dinner location that would accommodate 20 in a semi-private setting.Pursue coordination of office relocation meeting staff space requirements. Coordinate office move from one building to another. Make move successful by following up with employees to see if move requirements were met.Onboard new hires include but not limited to processing all technology requirements, hardware and printer, software, telecommuter set ups, voice/data set up, any other items required. If needed order home furniture, phone, supplies. Schedule new employee introduction meetings and follow-up for reschedules. Available as a resource for new employee with new hire questions concerns and follow-up.